“Very happy with items I’ve purchased which have been as described and are of very good quality. Beautiful as well! I did not require customer service but items arrived I reasonable length of time.”
“Thank you to Equiport for suppling me with a number of Kentucky products that i purchase in their well stocked shop , I got everything i needed and was served by a helpful and knowledgeable staff member . I would recommend them to everyone for their large selection of high quality equestrian products .”
“When the clasp broke on my new boots, Equiport was so responsive and interfaced with the boot company to get me new clasps without me having to ship my boots back! It was so lovely working with them.”
“I ordered a non standard bit and Equiport were very quick in making sure I understood there was a longer lead time (from South Africa). It was stated on the website but they emailed me a few hours later to check I had seen this. Very good customer service. Item actually arrived the shorter end of the timescale (4-6 weeks).”
Hi Tracey,
Thank you so much for your wonderful review! We’re delighted to hear that you had a great experience with our customer service. We always strive to ensure we keep customers informed with accurate dispatch information - and it's fantastic to know your item arrived sooner than expected!
Your feedback truly means a lot to us, and we're here for any future needs you may have.
Warm regards,
The Equiport Team
Hi Anna,
Thank you so much for your fantastic review! We're thrilled to hear that you were pleased with our customer service and that we could help you with your custom saddle-pad on such short notice. It looks superb in your photo! It truly means the world to us.
If you need anything else in the future, please don't hesitate to reach out.
Warm regards,
The Equiport Team
“I love Equiport. They always have a really good range of products. Good sale mark-downs and excellent service and delivery.
I was particularly impressed as the shirt I ordered was a little small. I returned it, and the replacement came by return.”
Hi Sophie,
Thank you so much for your order and for taking the time to leave a review. We really appreciate your kind words about our service and are so pleased you were happy with the item once it arrived.
We’re genuinely sorry for the extended wait time on your helmet - we completely understand how frustrating this is. Unfortunately, on rare occasions, unexpected supplier issues (such as fabric availability) can cause delays that are outside of our control, and we’re very sorry this affected your order.
We always aim to provide accurate lead times and to keep customers updated where possible, and we’re reviewing how we can improve our communication in cases like this going forward.
Thank you again for your patience and understanding - it means a lot to us.
Best wishes,
The Equiport Team
“I'm pretty new to Equiport but placed two separate orders recently and found their website so easy to use and order from, I was kept informed about each order from placing my orders to dispatch and delivery etc, each order was delivered in no time and on time and in good order, quality items at a very reasonable price, highly recommend this company.”
“This is the faster delivered website that i bought some brand and equip for equestrian... i really amaze how that worked.. really appreciate it... hope there is a lot of brand n equipment that u can buy more n more...”
