“Muy mala experiencia, no ponen el precio final real, por una compra de EUR450.- he terminado pagando adicional EUR199,20.- Deberían ser honestos y colocar visiblemente los precios estimados, raya la estafa.”
Dear Miguel,
We’re really sorry to hear about your experience and completely understand your frustration. The additional cost you were charged was a customs fee applied by your country’s customs authority, which is unfortunately beyond our control.
We recognise that not being able to see these fees in advance can be frustrating, and we truly appreciate your feedback. Please rest assured that we’re actively working on implementing a DHL customs calculator on our website, so future orders will show estimated duties and taxes at checkout.
Thank you for bringing this to our attention — your comments help us improve the shopping experience for all our international customers.
— Equiport
Dear Megan,
Thank you for sharing your feedback about your experience with Equiport. We sincerely regret that the outcome was not what you had hoped for and apologise for any frustration caused. We always aim to provide clear guidelines and fair service, and we understand your disappointment in this instance.
While we were unable to achieve the desired outcome, we appreciate your input and will use this feedback to continually improve our services and enhance transparency in our guidelines.
Thank you again for taking the time to share this feedback.
