Hi Sophie,
Thank you so much for your order and for taking the time to leave a review. We really appreciate your kind words about our service and are so pleased you were happy with the item once it arrived.
We’re genuinely sorry for the extended wait time on your helmet - we completely understand how frustrating this is. Unfortunately, on rare occasions, unexpected supplier issues (such as fabric availability) can cause delays that are outside of our control, and we’re very sorry this affected your order.
We always aim to provide accurate lead times and to keep customers updated where possible, and we’re reviewing how we can improve our communication in cases like this going forward.
Thank you again for your patience and understanding - it means a lot to us.
Best wishes,
The Equiport Team
“Hi,
Good service, very helpful and delivery quick.
However I thought I was a good customer for Equiport but clearly not valued which is a shame but not a problem at all.
I recently looked at a Boss rug and found it cheaper elsewhere, I approached Equiport to ask for a price match and was turned down. Having just placed a big order and another order ready to go I have reconsidered to go ahead with this.
Dawn”
