Ernest Jones Reviews

2.8 Rating 102 Reviews

44 %

of reviewers recommend Ernest Jones

Company Reviews

Questions

Metrics

2.8

Based on 102 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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How do I contact Ernest Jones?

Helpful Report

(9 hours ago)

You can contact Ernest Jones by Email, Live Chat and Telephone.

Helpful Report

(9 hours ago)

87.10%

Industry Average

“ Just want to say we had amazing service from the store manager at Manchester arndale Steve Dutton. He went the extra mile to make sure we had the best service and defo be going back again ”

- Fraser Terence James Morson

“ Had a problem with a present, I thought was bought from Ernest Jones, went to the Truro branch, and Kayleigh, was so helpful, she sorted everything out, despite the purchase actually been from an outlet that deals with H Samuel and Ernest Jones. I have not had customer service that was so good, for a long time. I certainly intend to shop there, as soon as possible! Great service, thank uou ”

- Due Curry

“ I purchased a watch for my brother for his birthday, was delighted with the service I received from the store manager Michaela. Watch was beautiful. Was in and out with an amazingly priced watch. And my brother loved his birthday present. ”

- Stacey

Ernest Jones Reviews

Customer Service - Good