ESSE Engineering Ltd Reviews

Name: ESSE Engineering Ltd
Address: ESSE Engineering LtdLong Ing Barnoldswick Lancashire, Barnoldswick
Rating: 3.71

3.7 Rating 24 Reviews

67 %

of reviewers recommend ESSE Engineering Ltd

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3.7

Based on 24 reviews

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Phone:

01282 813235

Location:

ESSE Engineering LtdLong Ing Barnoldswick Lancashire
Barnoldswick
BB18 6BJ

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought an ESSE great but is still sitting there cold, very cold WE visited your facility and supported well, looked after very well indeed, drove up from S Wales Will answer all my questions technically but Im still stuck. why ? I am an engineer You dont know if the unit is installed and working ? No real follow up! I am now working with heating company to install, would rather work with you. Far from perfect Tank design critical but failed with your recomended supplier who would not give us a price. Just could not get a drawing from him after 6 months, right through the winter he kept me hanging on. Sizing coils in tank critical with no data I could not move forward.”

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Posted 9 years ago

“Bought some Esse enamel bakewear April 18, use it once a week, if that. Despite carefully hand washing it, the enamel is coming off on one inside corner. Contacted Esse last month (May 19) with photo and their response was tough luck, it’s over one year old, here’s a link to buy another. Err, no thanks. This is the second enamelled item from Esse which has started to disintegrate. Nil points for their bakewear and customer service.”

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Posted 5 years ago

“after getting my order from you it arrived with 3out of 4 bits broken also they were not the correct parts as i ordered the originals that came with my stove as these originals have lasted 5 years witch is very very good after a phone call to yourselves i had the correct parts f o c and within 2 days your after sales service is the same as your stoves 5 star well done and thank you very much”

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Posted 8 years ago

“Our Esse Induction cooker was great when working, however are a real problem when they go wrong, Esse rely on freelance fitters to fix them and have discontinued most of the parts on previous models. These are very expensive to purchase and as a customer we should get better support.”

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Posted 7 years ago

“Easy purchase, easy install. Love my el 13amp x”

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Posted 9 years ago

“Having experienced an issue with the enamel paint finish on my ESSE CAT cooker I contacted my dealer (Rangemoors) and was surprised to hear back from ESSE within the hour. Helen at ESSE was able to immediately suggest remedial action involving a visit. I was contacted within a week and when I had to decline the first date another was soon arranged for one week later. Shane turned up as a agreed an replaced the front panel in just over an hour. Problem solved. In my experience I have found the support from Customer Service at ESSE to be first class, it is customer friendly, decisive and prompt. Many other companies would do well to follow their lead.”

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Posted 9 years ago

“We visited the Esse Factory Showroom because we are renovating a farmhouse and wanted to know exactly what the 990CH was capable of plus what kind of system we needed to install to run it. The stove had been fired up for us so that we could see it in action and the engineer who spoke to us was extremely knowledgeable about all the possible configurations, any problems we might encounter., and how to overcome them. We spent over one and a half hours looking at the stoves and finding out about the installation requirements etc. We could not have asked for better service and the Esse stove itself is absolutely beautiful. All our questions were answered clearly and patiently and we were even told we were welcome to come back again if we needed another look at the stove in action or if we needed any more help. We received a first rate service, and we are looking forward to getting to the stage when we can order our Esse 990CH. Thank you!”

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Posted 9 years ago

ESSE Engineering Ltd is rated 3.7 based on 24 reviews