ESSE Engineering Ltd Reviews

Name: ESSE Engineering Ltd
Address: ESSE Engineering LtdLong Ing Barnoldswick Lancashire, Barnoldswick
Rating: 3.71

3.7 Rating 24 Reviews

67 %

of reviewers recommend ESSE Engineering Ltd

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3.7

Based on 24 reviews


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01282 813235

Location:

ESSE Engineering LtdLong Ing Barnoldswick Lancashire
Barnoldswick
BB18 6BJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought an Esse electric cooker a number of years ago and within a few months we began to encounter problems. Apparently when we contacted Esse we were told there was a design fault with the model we had purchased and they were working on rectifying the problem. After about 6 months an engineer was sent over from England to replace the entire inner workings of the hob! Despite this we continued to encounter problems every year or so. I have been in contact with Esse many times over the years and they have been very unhelpful. There are no Esse engineers in the north of Ireland but fortunately a local appliance engineer was able to rectify the problems up to now. Now however the induction hob is not working nor is the top oven heating properly and the local appliance engineer cannot get to the bottom of the problem. Esse electric cookers are being sold in various locations in Northern Ireland and when I contacted them for advice they were unable to provide me with any details of engineers to contact. So we are left with a non functioning range cooker we built our kitchen around.”

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Posted 3 weeks ago

“Bought some Esse enamel bakewear April 18, use it once a week, if that. Despite carefully hand washing it, the enamel is coming off on one inside corner. Contacted Esse last month (May 19) with photo and their response was tough luck, it’s over one year old, here’s a link to buy another. Err, no thanks. This is the second enamelled item from Esse which has started to disintegrate. Nil points for their bakewear and customer service.”

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Posted 4 years ago

“Spares item ordered. Order arrived but was not as described and did not fit my stove. Could not be used. Contacted this company direct several times by email but have never had a reply. Can not recommend this company and will not be using again.”

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Posted 5 years ago

“Disappointing service with issues still not resolved now. I have an old else model and required some replacement parts. I was given the wrong advice about parts, which when they arrived were broken and didn't fit my stove. Returned the parts (at a cost of £23 to myself). Advised I would be refunded for the parts and my postage. I have only been partially refunded (they took off 15% for returning despite the fact the parts were unsuitable / broken). Despite multiple phone calls, I am still waiting for my refund 8 weeks later. The sales department is completely incompetent and one member of staff is rude. Wouldn't recommend them to anyone.”

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Posted 7 years ago

“Our Esse Induction cooker was great when working, however are a real problem when they go wrong, Esse rely on freelance fitters to fix them and have discontinued most of the parts on previous models. These are very expensive to purchase and as a customer we should get better support.”

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Posted 7 years ago

ESSE Engineering Ltd is rated 3.7 based on 24 reviews