Equestrian Supplements Reviews

Name: Equestrian Supplements
Address: Unit 57Lakes Industrial ParkBraintreeESSEX, Essex
Rating: 4.91

4.9 Rating 2,167 Reviews

99 %

of reviewers recommend Equestrian Supplements

Company Reviews

Questions

Metrics

4.9

Based on 2,167 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01306401306

Email:

sales@esup.co.uk

Location:

Unit 57Lakes Industrial ParkBraintreeESSEX
Essex
CM7 3RU

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Equestrian Supplements 5 star review on 5th December 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would normally give this Company 5 stars as I am happy with the products and especially the service its employers provide. However since the Company has outsourced shipment it has become very difficult to shop here as a European. Very sad turn of events.”

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Posted 4 years ago

“Supplements good. Took a week to get here time slot was 2.30 3.30 never came til 5 by that time I was away to work. Came next day.”

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Posted 4 years ago

The order was received on Tuesday but unfortunately the delivery from our suppliers was delayed a day and then arrived damaged meaning we did not ship until the Friday. This delay was out of our control. We also cannot control delivery times, it's passed to DPD and we have no control over the delivery. Sometimes drivers get stuck in traffic or have other issues that are out of their control. Sorry you are not happy, unfortunately events happen that are out of our control.

Posted 4 years ago

“Ordering was ok and Darren was very helpfull, but I think it was to much trouble sending my package to Denmark..and the pick up was spelled wrong so I thoght it was spam. But I got it...at last ...”

Helpful Report

Posted 4 years ago

“DPD Courier delivery issues. I know where I live but if the courier wont talk to me then I cant offer directions! Other sellers have been willing to help by contacting their contracted Courier (also DPD) but not ES! You asked for my feedback.”

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Posted 4 years ago

We emailed you as soon as DPD had issues finding your address (twice), as we explained in our email (that you ignored) you know were you live better than anyone else, you are the best person to explain to DPD how to locate your address and save Chinese whispers. DPD have phone numbers, email addresses and their app allowing you to make changes and updates to the delivery. When your address is hard to find (it doesn't even show on Google maps) you have to accept that drivers will find it hard to locate you, not being willing to try and help the courier makes it hard for everyone.

Posted 4 years ago

“The delivery was fine and prompt. As I have only had the supplement for 7 days my dogs have not yet had the benefit of the product so I am unable to review the product. I do have one concern though, I rang to ask if there were any contraindications of the oil when taken with other medication. The lady on the phone took details and advised that a manager would get back to me, I am still waiting 5 working days later. I would have hoped for a more prompt service.”

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Posted 5 years ago

“took five days to arrive”

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Posted 6 years ago

“You need to write the ingredients on your website. When I received the product there was magnesium stearate as part of the ingredients which was not mentioned on your website. I tend not to take supplements with unnecessary additives. So my recommendation is to include all ingredients for each product.”

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Posted 6 years ago

I am afraid it is not possible to list every ingredient as product's change and we stock several 1000 items. However we do offer a 60 day money back returns policy on all orders. Had you contacted us we could have facilitated a return for you.

Posted 6 years ago

“When I used this site before I was able to view a greater selection of stock than I seem to this time. On placing my order I was contacted to be told that an item ordered was unavailable only to be offered an item which I had ordered from them before that was not now shown on website. the replacement item was good quality and price so would of been my first choice if I was able to order it from web page!”

Helpful Report

Posted 6 years ago

Hello, it is very disappointing to read this, there are over 200+ additional products since the last time you ordered. With regard to the product replacement this was done to ensure no delay (the order was packed and shipped within the hour). We telephoned to confirm you were happy with this before processing the change. The order was placed on the Thursday afternoon and it would have meant not shipping until Monday due to it being too late for NAF to accept any new orders. The replacement supplied was three times the quantity purchased without any additional charges. The larger size was not available on the website due to there being a world wide shortage on Garlic. This is still the case and still meaning larger sizes are not available. So to receive three stars when we went out of our way to ensure you received your order as quickly as possible and supplied extra product free of charge is very disappointing.

Posted 6 years ago

“Good service, except the package leaked a little bit from the bottles we ordered.. my advice is to package fluids better and maybe write fragile on the package when its sent to other country..”

Helpful Report

Posted 6 years ago

Hello, I am sorry to hear this but you did not contact us to resolve the issue for you. We send 1000's of liquids every month without issue. When a problem does happen we will always correct it if we are informed of the problem. One of our members of staff will be in contact shortly.

Posted 6 years ago

“Nice bottle”

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Posted 7 years ago

“I have had a couple E Mails from you recently asking for feed back on my recent purchase could you please tell me what i purchased, the cost and the date of the transaction. H.Phillips”

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Posted 8 years ago

“Wrong item sent but corrected without aggro. Good prices and speed of delivery, friendly service”

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Posted 8 years ago

Equestrian Supplements is rated 4.9 based on 2,167 reviews