Etrnl Rings Reviews

Name: Etrnl Rings
Rating: 4.69

4.7 Rating 2,348 Reviews

92 %

of reviewers recommend Etrnl Rings

4.7

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Etrnl Rings 5 star review on 20th November 2024

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed a customised order with express postage. Which I paid additional for. After waiting the 1-4 business days and my parcel not arriving. I looked up my order confirmation to see if I could locate tracking on my parcel. It stated it had been delivered to VIC on the 14th Feb. I live in QLD. I checked my details in case I had made an error with inputting my address. No, I got these details correct. I sent multiple emails enquiring where my parcel was and why it had been sent to the incorrect address. Multiple days pass and no reply. My parcel eventually turns up on the 21st Feb with no explanation or communication. I am assuming you re-sent it. I email again and ask why it was re-issued with no correspondence and to inform staff that I paid express postage and did not receive within the intended time frame from their error. Again, no reply. I publicly post on your FB page. Again, multiple days pass before I get a reply via messenger. You ask for my email address. I told you, you already have my details and address and to search for communication from me. Allegedly, my emails went to your spam folder. I emailed with the same details provided when placing the order. Again, multiple days in between reply’s. You agree to refund my express postage (lucky me). You failed to address that upon receiving the ring, the alleged ‘tough’ silicone began splitting on first use. We just ordered our actual wedding rings. We ordered the correct size. I received a faulty product and the most horrendous customer service in my life to date. I am still adamant this company is a scam. And still want the rest of my order refunded.”

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Posted 1 year ago

“Poor quality”

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Posted 1 year ago

“Ring was completely different colour to the picture on the website. Also 1 size too big. Contacted the company through their contact process multiple times to exchange it as per their exchange policy. All correspondence was ignored and I never once got a reply from them. I now have a ring that doesn't fit and is the wrong colour. Waste of money and waste of time.”

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Posted 1 year ago

“Still waiting for my refund or rings to turn up. Quite concerned and will NOT let this go. However, if resolved soon, will happily change my review.”

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Posted 1 year ago

“My order hasn’t arrived and I haven’t received a reply.”

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Posted 1 year ago

“I submitted a request within hours of making the order to have the next size down, but you didnt contact me and didnt change the size. Overpriced product and poor service.”

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Posted 1 year ago

“Not true to size.”

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Posted 1 year ago

“Measured my current wedding ring which is a 7, so I ordered a 7. The ring was way to small so I reorder a size 8. The 7 and 8 seemed very similar as the 8 didnt fit. Not ordering again.”

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Posted 1 year ago

“Ordered my ring, it still hasn’t arrived after 2 months, no reply to my two emails, and no one will answer the phone”

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Posted 1 year ago

“I purchased this ring a couple of weeks ago and it's snapped already. I'm holding it together with super glue for now.”

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Posted 1 year ago

“Still waiting on delivery”

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Posted 1 year ago

“I paid for two rings and received one.”

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Posted 1 year ago

“I did not receive the rings we ordered. Waited for a month now.”

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Posted 1 year ago

“I haven't received the ring”

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Posted 1 year ago

“I have sent back my rings to get another size and have not herd back or received a package from you guys ?”

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Posted 1 year ago

“Unfortunately didn't have a great experience. First ring was lost in the mail, second had the personalisation spelt totally wrong. Communication was slow and seemed to come after hours like they weren't based in Melbourne. Had to purchase from an alternate brand as wedding was fast approaching.”

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Posted 1 year ago

“Bought two rings. They never arrived”

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Posted 1 year ago

“Please refer to rebiew”

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Posted 1 year ago

“Exchanged my husbands ring however havnt received the replacement”

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Posted 1 year ago

“been 3 weeks and still havent recieved anything”

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Posted 2 years ago

Etrnl Rings is rated 4.7 based on 2,348 reviews