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ETX Capital UK Reviews

3.7 Rating 974 Reviews
67 %
of reviewers recommend ETX Capital UK
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3.7
Based on 974 reviews
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Phone:

0207 392 1434

Email:

newaccounts@etxcapital.co.uk

Location:

One Broadgate
London
EC2M 2QS

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Heatonfan
Verified Buyer
“My spread trading company of choice and I have recently shifted most of my funds from another provider after testing out for a while. 1. Tight spreads (who wants to trade markets out of hours anyway?). I like that spread on commodity futures is close to daily rolling spread, so avoiding daily financing charges. 2. Customer service is pretty good. A payment went missing (fault of my bank) and they stayed in regular contact seeking to work it out. Polite leading to mutual respect rather than delusions of Gordon Gekko as I have experienced elsewhere. 3. Website works efficiently and I find trades are executed quickly. Have had no experience of slippage issues. 4. No messing about with taking money out, which is reassuring. 5. iPhone and iPad apps are pretty good with room for improvement. Cons (take note ETX): 1. Charting on web platform is poor. I use other software for charting (MT4 with another company) and the free daily Real Time Pro. I think if you are serious should use a specialist chart provider anyway, but ETX really could improve. 2. Bonuses are very unattractive. You would have to massively overtrade your account to come close to getting the benefit of it, unless you are a crazed repetitive scalper. How about some sensible loyalty bonus for swing traders and position traders who keep to sensible risk limits, to show you are not just trying to recruit account-blowers? 3. Education, news etc is nothing special compared to competitors. Morning video update is, frankly, crap.”
Helpful Report
Posted 11 years ago
Keith Wong
Verified Buyer
“Good mobile platform, average execution. Spreads are quite good in normal hours but very uncompetitive during non-standard hours eg wall street 6 point spread!”
Helpful Report
Posted 11 years ago
Adedayo Ajakaiye
Verified Buyer
“Platform is good compared to another one I use but i don't use it often as to limitation of my capital. As i usually trade the daily charts i don't have the capital yet to take a lot of trades because of the stop loss needed. Would have been great for people like me who don't have a large capital base to be able to trade at 10p a point. Also the android app could do with some improvement. The charts always crash”
Helpful Report
Posted 11 years ago
Philip James
Verified Buyer
“Excellent platform and range of markets. Also appreciate the ability to trade small sizes which enables scaling in and out of postions and taking partial profit. I would like to see near and far quarter contracts in commodities as you do in forex. This would give me the ability to trade the contract with the most open interest.”
Helpful Report
Posted 11 years ago
Mark Lewis
Verified Buyer
“I have found the site easy to use and easy to understand.”
Helpful Report
Posted 11 years ago
Gary Ash
Verified Buyer
“In find ETX very easy to use considering that I am not technically minded. The staff at the ETX office are very helpful whenever I have a system crash and have to trade over the telephone. The spreads offered by ETX are good .”
Helpful Report
Posted 11 years ago
Ian Macdonald
Verified Buyer
“I enjoy using your platform apart from one niggle I would like there to be an opportunity to roll over trades automatically if not requested otherwise, I lost out recently when I got my renewal dates wrong and a couple of trades were closed”
Helpful Report
Posted 11 years ago
Monte Warmbrand
Verified Buyer
“Just a couple of issues. 1. The charting software I have is much more price action sensitive then your bid/ask platform. Also when submitting an order ticket sometimes there are restrictions when entering the execution, stop or target price I think these 2 issues could be areas of improvement. other then that the platform works well.”
Helpful Report
Posted 11 years ago
Dave
Verified Buyer
“You need to offer Traded Options on Indices and Commodities, otherwise there is a generally a good selection of trades on offer.”
Helpful Report
Posted 11 years ago
Steve Jones
Verified Buyer
“I find the site very clear and easy to use. Spreads are great, with very fast entry/exit even on manual exits (rather than orders).”
Helpful Report
Posted 11 years ago
Nguyen Khuong Duy
Verified Buyer
“The platform is very good. I notice that the chart allows traders to place and modify their trades very easily. In addition, interaction with the charts are very smooth. This is a point that I have not seen in any other platform. However, ETX should concentrate more on your "News" function as news is very important to traders. I notice recently there is a website called my.etxcapital.co.uk where lots of information can be found. ETX should spend more effort making traders aware of that website.”
Helpful Report
Posted 11 years ago
John Musgrove
Verified Buyer
“After using IG for some time (still got accounts with them) the platform took a bit of getting used to. Charts aren,t as user friendly as IG and it's more difficult to alter stops and limits. The spreads are better and that's why I will continue with this platform. If the spreads get too close to IG I would convert all my business back. Overall though, very pleased I persevered! Thanks, John”
Helpful Report
Posted 11 years ago
John MacDonald
Verified Buyer
“The platform is simple and easy to navigate, with all required information well laid out. Trade execution is quick and trades are generally closed at the first attempt with no need for a resubmission. Other broker platforms I have used can be difficult to navigate and thus errors from the user are more prevalent on these platforms and largely non existent on ETX. Some reduction of spreads would be of benefit on the non major currencies, as day trading is not always realistic when operating with tight stops. Best regards John”
Helpful Report
Posted 11 years ago
Cecil
Verified Buyer
“The spreads are too large for some markets like the uk100. Overall the platform is easy to use”
Helpful Report
Posted 11 years ago
Rob Lewis
Verified Buyer
“I find ETX a very user friendly platform that is easy to use. Having the option of the app on my phone is also a bonus. The couple of times I've had to call customer support my query was handled quickly and efficiently. I just wish my results on FX were as successful as my experience with ETX.”
Helpful Report
Posted 11 years ago
COLIN HOUSE
Verified Buyer
“ETX ARE UP THERE WITH THE OTHER RELIABLE PLATFORMS. BUT THERE ARE SOME ISSUES WHICH I FIND ANNOYING AND FRUSTRATING. MOST OF IT COMES DOWN TO TECHNOLOGY (DOESN'T EVERYTHING!) AND I THINK A FEW TWEAKS HERE AND THERE WOULD MAKE FOR AN EVEN BETTER EXPERIENCE FOR THE AVERAGE TRADER. FIRST OFF THE BAT, THAT BLACK BACKGROUND!! NOW, ITS TRUE THAT I'M ON THE WRONG SIDE OF 30, BUT THAT BLACK BACKGROUND CAN BE SO ANNOYING, ESPECIALLY ON MOBILE DEVICES, WHERE THE SCREEN DETAILS CAN BE INCREDIBLY DIFFICULT TO READ IN ALL BUT THE PERFECTLY LIT ENVIRONMENT. IF THERE'S A WAY TO CHANGE IT, I HAVEN'T FOUND IT. IT JUST SEEMS LIKE SOMEONES BRIGHT(?) IDEA FOR NO APPARENT REASON. GOD KNOWS HOW WE'VE MANAGED ALL THESE YEARS WITH BLACK WRITING ON WHITE PAPER, WHICH, BIZARRELY SEEMS SO EASY TO SEE!! TRADERS DON'T WANT TO HAVE TO CHECK MARGINS EVERY TIME THEY MAKE A TRADE!! AGAIN, ON A MOBILE DEVICE, THIS CAN BE CHALLENGING ENOUGH IN ITSELF. WHY NOT PUT AUTOMATIC TRIGGERS IN PLACE THAT GIVE AN INSTANT ERROR MESSAGE IF YOUR TRADE WONT BE FILLED DUE TO MARGIN REQUIREMENTS. COME ON, ITS NOT THAT HARD TO DO. ONE NOTABLE PLATFORM (**, PUT YOUR GUESS HERE) HAS ALWAYS HAD THAT FUNCTION. I'VE HAD SEVERAL OCCASIONS IN THE LAST 6 MONTHS WHERE MY TRADES WERN'T PLACED AND ITS VERY FRUSTRATING, ESPECIALLY WHEN YOU SEE THE 'TRADE' GOING YOUR WAY, ONLY TO FIND AN EMAIL WAITING FOR YOU A FEW MINUTES LATER, SAYING THAT YOUR TRADE GOT PULLED. AGAIN, A VERY SIMPLE TECHY ADJUSTMENT. FINALLY, FOR NOW, I DONT SEE WHY I SHOULD HAVE TO PROVE ANYTHING ABOUT WHO I AM OR WHERE MY WITHDRAWALS ARE GOING, IF I DECIDE TO TAKE FUNDS OUT. ETX HAVE A FAIRLY ROBUST METHOD OF OPENING ACCOUNTS WITH INDIVIDUALS, AND THAT SHOULD BE QUITE SUFFICIENT WHEN IT COMES TO WITHDRAWALS. IF ITS NOT, THEN ADD FURTHER SCRUTINY TO THE ACCOUNT-OPENING PROCEDURE. I DO OBJECT TO HAVING TO PROVE THAT THIS IS MY BANK ACCOUNT, WHEN ITS ALREADY BEEN USED TO FUND MY ETX ACCOUNT!! come on people!! sort it out! AND FINALLY, FINALLY, FOR ALL THE ABOVE, I SHALL CONTINUE TO USE ETX AS MY PREFERED SB PLATFORM. THE SPREADS ARE BETTER AND THERE IS CLARITY ABOUT THE WAY THE SITE WORKS (MOSTLY) HOPE YOU FOUND THIS USEFUL ZANTEAN”
Helpful Report
Posted 11 years ago
Raymond Newton
Unverified Reviewer
“I have been with etx for just over two years and found the team to be helpful and accommodating dealing wit trade issues and IT prblems. Overall doing a good Job.”
Helpful Report
Posted 11 years ago
Michael Laycock
Verified Buyer
“Easy to set up and use the ETX trading platform and friendly staff when need to speak on the telephone.”
Helpful Report
Posted 11 years ago
Nash Patel
Verified Buyer
“I have used ETX for a couple of months now. I find there website easy to use and easy to navigate the charts and tools are good. The mobile app for my android is good to keep an eye on my trades. I use the iPad app also to keep a eye on trades which is also good, I would like it if on my iPad app the time frames on the charts had a 15 min time frame option like the android app does.”
Helpful Report
Posted 11 years ago
Peter Kenyon
Verified Buyer
“Whilst I am very enthusiastic about my future in trading I am extremely poor at working with computers. Just too old to be comfortable and confident with managing the browser and various aspects of the different platforms and softwares. In the main, when placing trades and making amendments I find the platform easy to use and clear. I can find whatever information I require when examining my trades e.g. when opened, when closed, entry points etc. Whenever I have had an issue I have been dealt with in a friendly and patient manner, I have been given clear instructions on how to achieve what I am trying to do and without exception have been able to proceed.”
Helpful Report
Posted 11 years ago
ETX Capital UK is rated 3.7 based on 974 reviews
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