ETX Capital UK Reviews

Name: ETX Capital UK
Address: One Broadgate, London
Rating: 3.59

3.6 Rating 1,035 Reviews

63 %

of reviewers recommend ETX Capital UK

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3.6

Based on 1,035 reviews

Customer Service
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Visit Website

Phone:

0207 392 1434

Email:

newaccounts@etxcapital.co.uk

Location:

One Broadgate
London
EC2M 2QS

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ETX Capital UK 1 star review on 30th July 2025

Cecilia Japhet

ETX Capital UK 1 star review on 29th July 2025

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ETX Capital UK 1 star review on 28th July 2025

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ETX Capital UK 1 star review on 26th July 2025

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ETX Capital UK 1 star review on 25th July 2025

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ETX Capital UK 2 star review on 24th July 2025

Alvin Hatcher

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use platform not over complicated competitive spreads. Margin requirements are low which I find useful. Platform is very responsive. One criticism is that when first logging in sometimes all the available are not visible.”

Helpful Report

Posted 11 years ago

“I've used quite a few platforms over the years but was introduced to ETX about 2 years ago and I thought they wouldn't be much better from all the rest - but they were ! The platform is reliable and fast, easy to set up your own layout and the spreads are about the best I've seen. When placing trades they are executed immediately & I have total faith that I'm getting the fastest execution constantly. I've no hesitation in recommending ETX.”

Helpful Report

Posted 11 years ago

“Very good platform overall does not lag much or crash, think the charting software could be a bit better. Possibly the ability to open multiple charts simultaneously of an instrument from different time frames would be very useful? Very quick to load and, easy to navigate , hence good timing for exit and entry. ETX has competitive spreads and a vast product list increasing the scope to make profits. In general a simple, effective and practical platform. 8/10 ****”

Helpful Report

Posted 11 years ago

“Easy to fund account, but very difficult to withdraw funds!! Errors made in transactions were rectified but not flagged or explained, nor showing as self explanatory. Bonus offer does not appear designed to deliver unless one is prepared to take excessive risks. Overall experience makes one weary enough to read every small print repeatedly just in case.”

Helpful Report

Posted 11 years ago

“Platforms are good to v good but your mobile app fails you on android as it does not work as it did 3 months ago times out and its not my phone or dles not need reloading from app store. This is aa I get from customer services. If it wasant for the quality of your platform I would not use you as I use mobile alot.”

Helpful Report

Posted 11 years ago

“Overall the platform is user friendly but takes time to refresh. On the whole I will give it 4 out of 5. When is the mobile app due to be rolled out? Thanks”

Helpful Report

Posted 11 years ago

“It's OK. I mostly use the iPhone app and this has some nice features and good charts, but there are a few problems. I often launch the app and it fails to launch the prices, so you're sat there looking at an account balance of zero because my trades haven't loaded - you then need to close the app and relaunch it, which is a bit dull. The charts are good, but why oh why if the latest price is in the top right corner of the screen is it designed so that the X to close the view is covering it???? There is also no ability to scroll back through the charts to previous prices, which is a bit limiting. Overall, it's OK, but I'm having a lot better fortune with non-dealing desk FX platforms - here I win one and then lose one and you always feel a random spike to close you out is never far away if you start winning. On the non-dealing desk platform my bank has grown 500% in 6 weeks doing similar trades. No brainer, really.....”

Helpful Report

Posted 11 years ago

“A very easy, accurate, and reliable platform that allows trades with very tight spreads over a multitude of products such as shares, indices, metals, commodities and forEx.”

Helpful Report

Posted 11 years ago

“For what its worth :-) - Web Application I find your web application fast efficient and easy to use. Speed of execution and locking prices is of paramount importance and your web app is very good in this respect. Your charts are also very detailed though I tend to use metatrader from another provider that I do the bulk of my trading with. Your spreads are tight also which is another plus point. Order entry was intuitive (negative stop setting), though not as easy to follow as other providers, but you get the hang of it soon enough. All in all, a good experience on the web. - Android Application This is where etx lets itself down. Recently the android app has been crashing on me, This happens at various points, though did not use to happen a month or so back. In the past, using your charts would crash the app, but now it seems even viewing and amending orders is leading to crashes. Its come to the point where it has become un-useable. This needs looked at immediately or it will turn people away from your service. - General Your incentives, e.g. bonus offers, are not as good as other providers, one of the main reasons I have not increased funds on this account. Thanks Haseeb Asghar”

Helpful Report

Posted 11 years ago

“For the last year or 2 the customer service has been quite good. The graphs and charts are smooth and quite intuitive. Down side, when there is any kind of volatility their platform often fails to put orders throught”

Helpful Report

Posted 11 years ago

“The ETX Charts are really great. Very clear and sharp.”

Helpful Report

Posted 11 years ago

“I think the platform is good and have no complaints or major complaints. I think the trading platform is straight forward to use but it falls behind the quality and functionality offerred by E-Signal which in my opinion is streets ahead of everyone else. I have a small concern in that I learned that all trade orders placed go through a trading desk rather than a deskless direct system. It is possible that this factor is a speed disadvantage compared to other platforms that are direct.”

Helpful Report

Posted 11 years ago

“I enjoy the ease of use on your platforms, doesn't get much simpler then that. Thank you Ewald Struwig.”

Helpful Report

Posted 11 years ago

“Overall I have found the platform to be really good. It is visually appealing and I very seldom get freezes. I have only ever experienced one mistake on my account. The iPhone Application however is not as good and I have experienced multiple freezes using this however it appears to be improving.”

Helpful Report

Posted 11 years ago

“Hi I have had an account with ETX for over 2 years, and really enjoy competive spreads, small minimum dealing costs on markets, such as FTSE for 50p a pip and Gold trading for 10p a pip. A Great way to learn trading the financial markets without losing your shirt. I also enjoy the competitions on Facebook. Keep up the good work. Anthony Trader from Walsall, England”

Helpful Report

Posted 11 years ago

“In March I grew my account by 27%. In April I reversed this and it wasn't helped because I noticed that ETXCapital were slipping my trades, particularly during NFP when they slipped my trade by a massive 40 pips when the stop was 10! I feel my broker is now working against me even if in April I tried the same strategy but not moving my stop to zero after quickly after getting into the trade. Regarding the unusually large slippage which even a competitor platform said was excessive (they said 5-10 max slippage even during NFP), this indicates that ETX on this occasion didn't have access to enough liquidity providers or didn't have fast enough servers to get me out of the trade. I feel I can't trust a platform that has this much slippage and Lucian Gladstone just brushed off my concerns. If I feel undervalued, I will obviously go elsewhere.”

Helpful Report

Posted 11 years ago

“nice service and good product”

Helpful Report

Posted 11 years ago

“The Charts are RUBBISH ! High / Low and the trading is what "might" have happened if trades were executed. ETX is bit of "fun" but not for a serious trader. Even the ETX staff use Bloomberg charts ! Spreads change for no apparent reason, especially when there as been no movement for minutes, then as a trade is placed the spread changes, then returns a few seconds later. I live in remote countryside, no newspapers, no telegraph crossword. ETX is ok for the Coffee Break. Roy.”

Helpful Report

Posted 11 years ago

“Finnally found the best site for my trading needs. Excellent.”

Helpful Report

Posted 11 years ago

“1) Because different strategies some times require a trader to have a Buy or Sell on at the same time as an opposing Buy or Sell, it would be helpful to be able to have this ability on your normal platform not just MT4 which is too much money when your starting out. 2) A few of us were talking about an issue where we put a number in Quantity or in Stop Loss pips and when we finish entering everything, somewhere along the line it changes the number. I thought it was just me being stupid and making a mistake, however, I came across 3 other people in my class in the same day that this was happening to, and we all agree, there seems to be some kind of a glitch. 3) You don't give support for Demo users, however, in order to move to a live platform, if something like number 2 happens or a mistake is made and you can't work out what you did wrong, it really is necessary for learning and confidence to move across to real money for feedback from the support team. 4) I am learning to trade Forex, Indices and Commodities primarily. I want to trade the Russel and the Dax but the spread is just way to big and prevents me from trading it. It would be great if the cost of this could be reassessed. 5) I don't have and never have had an iPad, so it would be really nice to be given one.”

Helpful Report

Posted 11 years ago

ETX Capital UK is rated 3.6 based on 1,035 reviews