Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,223 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Reina

Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Subscribed to the SES PRO50 package with "upto" Mbps download speed - I get this speed for a short while first thing in the morning. during the day it slows dramatically and in the evening around 2Mbps on a regular basis - occasionally lower !! I have raised this with customer services - no real help at all, other than to confirm the system is working properly. Barely better than fixed line - not worth the cost sadly.”

Helpful Report

Posted 10 years ago

HI David. Thank you for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind Regards, Europasat Team

Posted 10 years ago

“i have not made any purchase recently from you and find your e-mail disturbing”

Helpful Report

Posted 10 years ago

Hi Robert You made your purchase through our Reseller, Mel Smith, in September 2011. Kind regards The Europasat Team

Posted 10 years ago

“I am not aware that I have made a purchase. So nothing to review”

Helpful Report

Posted 10 years ago

Hi Doug Thanks for taking the time to respond to our survey. You made your purchase via Erik Spence, our reseller. Kind regards The Europasat Team

Posted 10 years ago

“It does not work”

Helpful Report

Posted 10 years ago

HI Jeff. Thanks for taking the time to respond to our survey. As your system has only very recently been installed, we would strongly urge you to contact East Stageing for a resolution to the issue. Kind Regards, Europasat Team

Posted 10 years ago

“It does not work”

Helpful Report

Posted 10 years ago

HI Jeff Thanks for taking the time to respond to our survey. As your system has only very recently been installed, we would strongly urge you to contact East Stageing for a resolution to the issue. Kind regards The Europasat Team

Posted 10 years ago

“When I first started receiving the service I was very happy, connection speeds were good and the service was reliable. Since then, connection speeds have dropped, latency is poor and the service is worse than the 1mb connection I was receiving via broadband. The connection speed tested two days ago was less than 1mb each way. In short, when the bandwidth is there, which is rare during daylight hours, the system is OK. Most of the time the connections speeds coupled with poor latency make even the most basic tasks impossible. If I could turn the clock back I wouldn't bother with this service. The high price doesn't justify the quality of connection.”

Helpful Report

Posted 10 years ago

HI Matt Thanks for taking the time to respond to our survey. We can see that you have been receiving speeds as high as 12Mb today. Can we ask that you contact the Technical Team if you are experiencing slow speeds and they will be happy to investigate this for you. However, the speeds you receive is affected by the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 10 years ago

“Incredibly slow speeds from their TooWay. I'd avoid at all costs. Read the reviews on Think Broadband about TooWay before signing up.”

Helpful Report

Posted 10 years ago

Hi Andrew Thanks for taking the time to respond to our survey. We cannot see a recent speed test performed on your system which has been with a computer connected to the Tooway Modem. Please can you perform our test at http://speedprobe.skylogicnet.com on a computer with a direct connection to the modem. We will be able to analyse your situation further when these tests have been performed. Kind regards The Europasat Team

Posted 10 years ago

“Before I installed a satellite system I was using Orange via a phone line. Being at the end of a 6km line I found the performance and reliability very poor, in fact during the school holidays 2014, I found it almost impossible to use the Internet at all. Since my installation I have been disappointed with the performance of the Internet. Most of the time the connection is slow to very slow, inferior to my previous server. At no point has it ever been better. I am also astonished to discover that even in a gentle rain I loose complete contact. Either the WWW is slowing down to the point of becoming useless or something else is going on to encourage people to buy faster systems ( not an option for me in France ) The fact that I can use up my prepaid quota on my iPad within 2 weeks while hardly using it leaves me unhappy.”

Helpful Report

Posted 10 years ago

Hi Edward. Thanks for taking the time to respond to our survey. We would encourage you to contact our Technical Team to ensure that your system is running at optimum levels, they are available on 01869 356166, option 2. Kind Regards The Europasat Team

Posted 10 years ago

“So over priced it is next door to robbery. The prices would not be so bad if the service kept pace with it but it is up and down all the time, you can never switch on your computer or ipad and know you will be on line. It is pot luck all the time. As you can no dought tell my wife and I are not happy.”

Helpful Report

Posted 10 years ago

Hi Mr Laughton Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. If you have particular concerns about your connection, can we suggest that you contact our Technical Team who can investigate. Kind regards The Europasat Team

Posted 10 years ago

“I have had a contract with europasat for over 14 months and for the 1st year everything was fine. However on the exact day of passing 12 months the pricing structure has somehow quadrupled. I now find myself somehow using a months allowance within a week without changing the internet useage(web sites/emails etc) Despite this, both the company through their technical department and my installer have been able to offer an explanation of why this is so. I now find myself locked into a contract which I believe is an absolute rip-off. I am now recommending to any friends or fellow expats here in spain not use europasat.”

Helpful Report

Posted 10 years ago

Hi John. Thanks for taking the time to respond to our survey. Our prices have not quadrupled. We would encourage you to contact our Technical Team to ensure that your system is running at optimum levels. They can also offer advice on where the increased data usage is coming from. Kind Regards The Europasat Team

Posted 10 years ago

“All started well fantastic speeds we now get better speed though our phone line in a rural setting at 512kbps. i phoned many times to see whats going on. good for a few days then goes bad again to the point i cant watch a youtube video! Would not recommend dont get nothing more for your money than paying 3.99 through sky for unlimited. We only purely keep it as a back up @ £24.99 a month i think i need to re think on that!”

Helpful Report

Posted 10 years ago

Hi Ronald Thank you for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 10 years ago

“Still waiting after delivery a month ago for an install have rung and told them still in box even paid for a professional to install it! So so far rubbish would not recommend to a frog! Let alone a friend”

Helpful Report

Posted 10 years ago

HI Victoria Thanks for taking the time to respond to our survey. We have passed your comments to the relevant department and they are working on this issue for you. Many apologies. Kind regards The Europasat Team

Posted 10 years ago

“Not able to connect Internet, only TV Very disappointed.”

Helpful Report

Posted 10 years ago

Hi Maria. Thanks for taking the time to respond to our survey. We would suggest that you have a professional investigate your network as it sounds like it is a wireless issue, rather than a system issue. Kind Regards The Europasat Team

Posted 10 years ago

“Very Very expensive for what are just mediocre speeds - even when working well - and despite being on the 'unlimited' tariff - bandwidth is severely restricted to almost dial up speeds - every evening at 5 PM. Once I am out of contract - I am out of here! - and I am counting the days. Anybody asks me - and even if they don't - my advice - leave well alone - in my opinion - service is simply not worth it even at half the price.”

Helpful Report

Posted 10 years ago

Hi Clifford Thank you for taking the time to respond to our survey. You have used 15GB in four days. That would suggest that your system is working extremely well. Although, your system is not registering a speedtest since September of this year. If you can run the test and perhaps contact our Technical Team on 01869 356166, option 3 if you have any concerns. Kind regards The Europasat Team.

Posted 10 years ago

“very disappointing to find data disappearing at speeds faster than you are supplying [your own figures emailed to me from S E S by Carl at Europasat]. Apparently we down loaded more than 1.3 gigabytes in a 5 minute period during our freezone time. Not only should this not have been counted,[ freezone ] but it would have meant we were downloading at 35 megabits/second when the package we are on only operates at up to 20 megabits/second. I have phoned repeatedly but so far no explanation of your accounting is forthcoming. we now disconnect our modem until we need to use the computer. I will not be recommending you to anyone I care about. nigel@byzantium.force9.net”

Helpful Report

Posted 10 years ago

Hi Nigel. Thanks for taking the time to respond to our survey. You can rest assured that our technical team will investigate this fully for you. Kind Regards The Europasat Team

Posted 10 years ago

“The product we have doesn't work it is supposed to give high speed internet ours only works for the first 50 percent of the allowance supposedly this is because of a mountain (hill) obscured the satellite although it works for the first two weeks in the month. Customer service is appalling.”

Helpful Report

Posted 10 years ago

Hi Nick Thanks for taking the time to respond to our survey. We have looked through your account and cannot see any reason for an issue, if you would like to contact our technical support team at support@europasat.com and they can look into the system with you and assist further. Kind regards The Europasat Team

Posted 10 years ago

“Barely better than our awful BT Broadband- not sure why we bothered!”

Helpful Report

Posted 10 years ago

Hi Giles Thanks for taking the time to respond to our survey. We have asked a member of the Technical Team to contact you about your service. Kind regards The Europasat Team

Posted 10 years ago

“Customer service was brilliant but unfortunately the package was very poor, we had the 250g package for one day and apparently used 36% of our usage in that short time due to I phones updating to the cloud! Not good.”

Helpful Report

Posted 10 years ago

Hi Damian Thanks for taking the time to respond to our survey. Unfortunately, we do not offer a truly unlimited broadband tariff so all usage counts towards your allocated monthly allowance. Our Customer Services team would be happy to discuss any higher available tariffs that might better suit your usage levels. They can be contacted on 01869 356166, option 3. Kind regards The Europasat Team

Posted 10 years ago

“Very poor service, would not recommend my worst enemy to use this source. Reception is only moderate for a few hours a day, and often there is no reception at all ! The company is very keen to tell you that you have used up your allocated amount, but does not appreciate, or allow, that a lot of time is spent re establishing connection in order to finish a task. As soon as I am able I will change my supplier Michael Parry”

Helpful Report

Posted 10 years ago

Hi Mike We have looked at you account and can see some good data throughput being used, if you are experiencing issues please contact support@europasat.com for technical assistance. Kind regards The Europasat Team

Posted 10 years ago

“You have sold way too many contracts and couldn't stop at the right moment. Your company is greedy and unreliable. We have very slow speed in the evenings, not even close to 20 Mb we are paying for. The moment we have something decent in our area or maybe 4G alternative (which is available but not being checked yet), we will be out of your services.”

Helpful Report

Posted 10 years ago

Hi Evrika Thank you for taking time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/.If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 10 years ago

Bigblu is rated 3.5 based on 1,223 reviews