Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,223 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Reina

Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having very poor results. Often my rubbish dialup - that I'm glad I hung on to - is noticebly faster! To be fair to Europasat I've been unable to devote any real time to sorting it out but I currently have a support ticket open so we'll see but for these first 9 months or so it has been a massive mistake!”

Helpful Report

Posted 10 years ago

Hi William Thanks for taking the time to respond to our survey. Can we ask that you contact our Technical Team on 01869 356166, option 2 to discuss your system. Kind regards The Europasat Team

Posted 10 years ago

“Spreed not any thing like it should have been. Data usage now found to be in accurate since using traditional method.......”

Helpful Report

Posted 10 years ago

Hi Neil. Thanks for taking the time to respond to our survey. Can we ask that you contact our Technical Team on 01869 356166, option 2 to discuss your system. Kind Regards The Europasat team

Posted 10 years ago

“I am bitterly disappointed with the atrocious broadband speeds I am experiencing every evening - I did not expect this from a satellite solution !! The equipment has been tested and is fine - it appears that you cannot service the demand properly. I am aware there are changes being made - they need to be made urgently as the speeds are not better than received from BT and that is saying something in the village in which I live. I really feel I am paying for what should be far better and not getting it !”

Helpful Report

Posted 10 years ago

Hi Sarah Thanks for taking the time to respond to our survey. Can we ask that you contact our Technical Team on 01869 356166, option 2 to discuss your system. Kind regards The Europasat Team

Posted 10 years ago

“Product did not meet expectations and has still not been collected”

Helpful Report

Posted 10 years ago

HI Claire. Thanks for taking the time to respond to our survey. We are sorry that the product did not live up to your expectations. Collection of the hardware is not part of the cancellation procedure unless pre arranged. Can we ask that you contact the Customer Services team to discuss your requirements and any costs involved in either de-installation or collection. Kind Regards The Europasat team

Posted 10 years ago

“I am trying to get in touch with you to give you my credit card details, but not having much luck.When I put in my email address you say this is incorrect, but you are managing to keep Emailing me to ask for the above.Please advise.”

Helpful Report

Posted 10 years ago

HI Vera. Thanks for taking the time to respond to our survey. We are pleased that you are happy with the satellite broadband system. I have reset the password on your Client Portal and have emailed this through to you. You can log on to the Portal and add new card details in the My Details section of your Portal. Alternatively, we are available to take card details over the phone - 01869 356166. Our opening hours are Monday to Saturday 8am to 6pm and Sunday 10am to 4pm. Kind Regards The Europasat team

Posted 10 years ago

“I am a bit confused. I didn't think I had recently purchased anything from Europasat...”

Helpful Report

Posted 10 years ago

Hi Tim The survey was for all customers. You placed your order in November 2011. Kind regards The Europasat Team

Posted 10 years ago

“Useless bandwidth”

Helpful Report

Posted 10 years ago

Hi Menalas. Thanks for taking the time to respond to our survey. Kind Regards The Europasat team

Posted 10 years ago

“We are still not at all happy with our install. our broadband is virtually unusable - I am unable to stream music or TV as the service is so intermittent, yet each time I telephone, I am told that I am receiving 15 mgb of speed. My IT consultant has stated after running his own tests that we are lucky to be receiving 2 mgb at times.”

Helpful Report

Posted 10 years ago

HI Marie. Thanks for taking the time to respond to our survey. Have you explained the internal wireless networking that you have as it sounds as if this may be the issue if you are receiving speeds of 15Mb. The Technical Team can also explain to your consultant the difference between satellite broadband and ADSL broadband and the use of standard speed tests. Your consultant can contact our Technical Team on 01869 356166, option 2. Kind Regards The Europasat Team

Posted 10 years ago

“"You have recently purchased.." It was over a year ago. And furthermore, the helpdesk treat you like an imbecile and don's bother to determine your knowledge or skill level. If there was a viable option for net access, I would take it like a shot.”

Helpful Report

Posted 10 years ago

Hi Brian Thanks for taking the time to respond to our survey. As you can appreciate, we have a full range of customers from those who are very technical to those who are not. We are sorry if you have had a bad experience contacting our Technical Team, they are committed to helping with all queries. Kind regards The Europasat Team

Posted 10 years ago

“You promised me three months 50% discount if I will be pay by credit card, You don't changed my invoice data. I'm very dissatisfied with your service.”

Helpful Report

Posted 10 years ago

Hi Katarzyna Thanks for taking the time to respond to our survey. We will have the appropriate team investigate your account for you. kind regards The Europasat Team

Posted 10 years ago

Bigblu is rated 3.5 based on 1,223 reviews