Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,223 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Reina

Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our satellite equipment was delivered in a timely fashion. It was easy to install and set up, although fine tuning the dish to obtain close to the recommended13.6db was a lengthy procedure, which I am pleased to report was eventually realized! We are now connected and enjoying a reliable and fast service.”

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Posted 9 years ago

Hi Carla Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 9 years ago

“Very helpful”

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Posted 9 years ago

Hi Frank Thanks for taking the time to respond to our survey and your kind comment. Kind regards The Europasat Team

Posted 9 years ago

“Good service”

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Posted 9 years ago

Hi Lynne Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your system and the service that you receive. Kind regards The Europasat Team

Posted 9 years ago

“Very professional installation and I am very pleased with the sat broadband”

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Posted 9 years ago

Hi Roddy Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the satellite broadband and service received. Kind regards The Europasat Team

Posted 9 years ago

“Having recently made the transition from another Satellite Broadband provider to Europasat, Despite the fact that I am using my existing Equipment and connected to the same Satellite, the broardband speeds are far better, I'm now getting a consistent 10+ Meg where as previously I was getting sub 1 Meg consistently, this is to do with how busy the network actually is, and whether the providers are investing money to maintain speeds to ensure customer satisfaction. I do hope that this service delivery continues.”

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Posted 9 years ago

Hi Stephen Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 9 years ago

“I was very pleased with the service I received relating to the installation of my new satellite internet. Everyone involved was very professional and knowledgeable. We are thoroughly enjoying the connection speeds. I highly recommend this company.”

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Posted 9 years ago

Hi Beth Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the broadband system and the service that you received. Kind regards The Europasat Team

Posted 9 years ago

“very helpful staff, talked me through all options available to me, very friendly helpful throughout the process, thank you”

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Posted 9 years ago

Hi Doug Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the system and the service that you received. Kind regards The Europasat Team

Posted 9 years ago

“The dish arrived fast, was easy to assemble and it really does give us internet on a remote farm in Scotland. 3 other companies had tried to provide this service but only Europasat managed to do what they say they can do!”

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Posted 9 years ago

Hi Patrick Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the system and the service that you received. Kind regards The Europasat Team

Posted 9 years ago

“I have been so impressed with the service from Trina, who was my first point of contact, down to the technical team who helped me with a small getting online problem. My outgoing provider quoted to me : all providers of this service are the same ! Well, I beg to differ and I will explain why. After 3yrs with my other provider and nearing contract renewal time, On telling them that I was going with another provider, they made it quite clear that they would lock my modem to themselves only, even after I had bought the system from them 3yrs prior. Trina has arranged for a pre loved system from yourselves to get me online with you, and I am very grateful. I will be pushing your company here to all the expats that are looking for an internet provider, It is early days, but I am so happy with the change. Kind regards, Steve Nash, France.”

Helpful Report

Posted 9 years ago

Hi Steve Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the satellite system and service that you received from our members of staff. Kind regards The Europasat Team

Posted 9 years ago

“Excellent service -delivery and installation on time and working well.”

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Posted 9 years ago

Hi Catherine Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the service. Kind regards The Europasat Team

Posted 9 years ago

“Excellent service. Very quick and smart. I love the idea of fast internet everywhere though it is not as stable and reliable as advertised. I am still "new" to the system though and I hope it will stabilize somehow to a decent speed. So far I see lots of drops in service...”

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Posted 9 years ago

Hi Marco Thanks for taking the time to respond to our survey. If you have any worries about the performance of the system, please in the first instance call John Sidwell who will be able to investigate this for you. This can be escalated to our Technical Team, if required. Kind regards The Europasat Team

Posted 9 years ago

“After tearing our hair out trying to get BT Broadband installed at our house in rural Dorset we decided to try satellite broadband as my wife and I both depend on broadband for working from home. On my initial call to Europasat I was gobsmacked by the helpful, knowledgeable, articulate and friendly lady who explained all the options and answered all my queries (I'm in IT so I had a few technical questions which she fielded without any trouble). I placed the order the next day and received the dish, modem and router within 36 hours by courier (it really helps that the courier they use in our area - Interlink - send a text on the morning of the delivery with a one hour timeslot so you can plan your day). Unfortunately we had some issues with the equipment as the connection was dropping out after a few minutes of connection time. However, the Europasat technical support were quick to pick up the phone and the engineers had immediate access to our system on their screens so could see exactly what we had experienced. They sent out a replacement TRIA and modem by next day courier with all the explanation we needed to feel completely confident and reassured in the service. The replacement kit solved the problem and we are now happily online with 17Mb download speeds in an area where BT gets you 1.5Mb if you are lucky. However, it's the customer service that really blew me away with Europasat. Our experience was excellent by any measure, but in comparison to the frustration of dealing with BT, Europasat blew us away. Can't recommend highly enough. One word of warning if you are new to satellite broadband: there is 'latency' on satellite that you don't get on copper wire connections which means establishing a connection to a website or server can take around 1 second which is a noticable lag when browsing the web. It can feel like a slowish connection in web browsing, even though the download speed is very fast for streaming music and video. Just something to bear in mind, but not a criticism of Europasat as latency is an issue with any satellite broadband connection.”

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(UK) - Posted 9 years ago

Hi John Thanks for taking the time to respond to our survey and your very kind words. We are really happy that you are pleased with the service and the broadband system itself. Kind regards The Europasat Team

Posted 9 years ago

“I used Europasat to take over an existing contract when I recently moved house . The transition was incredibly smooth. I also asked about receiving WiFi through the satellite dish as I live in a very remote area which is poorly served by BT. The WiFi router arrived within a couple of days and I was able to set it up and receive WiFi within 20 mins. My mobile signal is terrible where I live however I can make calls via my mobile now with WiFi on Whatsap . The lady that I dealt with was Jess , thank you for all of your help , best wishes Malcolm”

Helpful Report

(UK) - Posted 9 years ago

Hi Malcolm Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the service received and also the system itself. Kind regards The Europasat Team

Posted 9 years ago

“We came to Europasat Italia after a week of interrupted service with a different Satellite WiFi company, which refused to send a technician to our property despite multiple attempts to resolve the technical issues on our own to no avail. Richard Burnett was our first point of contact with Europasat Italia. He was fantastic. He answered the phone on the second ring (we could never actually connect with a human voice with our prior service provider). He listened and offered a reasoned assessment of what our technical needs were. Because we had quests at hour holiday home who had been without service for so long, Richard adjusted his schedule so that he could drive out to our property with just 2 days notice. He spent 5 hours addressing multiple deficiencies and left our home with fully functioning WiFi. We are so thankful to have found Europasat Italia. Richard's professionalism has been exemplary and he continues to be accessible despite having completed the needed repairs. What's more, Europasat's prices are far more economical than our previous company. Europasat's website and client account page allow for easy oversight of service quality and data usage from afar. The peace of mind we now have knowing we can manage our guests' internet needs with a highly responsive, professional and timely service provider is beyond measure. GR Seattle, Washington.”

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Posted 9 years ago

Hi Gerry Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the system and the excellent service received. Kind regards The Europasat Team

Posted 9 years ago

“Many thanks for the quick and efficient way in which my request to join Europasat internet was accomplished. Verbal advice and instructions lead to a smooth changeover from my previous supplier. I can now look forward to a continuous connection. I shall be more than happy to recommend your service.”

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Posted 9 years ago

Hi Peter Thanks for taking the time to respond to our survey. We are really pleased that your are happy with the service that you received and the system itself. Kind regards The Europasat Team

Posted 9 years ago

“I was struggling to get internet connection at my static caravan. A friend suggested satellite broadband - I telephoned a local installer who came and explained the different systems to me and did a site survey. The installation followed within 2 weeks. i am happy with the Tooway Easy pay as you go system which means I am not subscribing during the winter months.”

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Posted 9 years ago

Hi Elizabeth Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your broadband system and the service received. Kind regards The Europasat Team

Posted 9 years ago

“Very pleased with Europasat. Had a couple of minor glitches during installation but tech support were very good and answered quickly. Just made a phone call with VOIP and it works well. Speeds are good here in France. Would recommend. Ray”

Helpful Report

Posted 9 years ago

Hi Raymond Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your system. Kind regards The Europasat Team

Posted 9 years ago

“Experiencing poor download speeds ( 1KB/sec ) Steve, Customer Service Manager sorted the problem, not sure what he did, but within 48hours speeds consistently achieved Circa 16MB/sec. Excellent result.”

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Posted 9 years ago

Hi Robert Thanks for taking the time to respond to our survey. We are glad that we were able to resolve your issue for you and that you are now so pleased with your system. Kind regards The Europasat Team

Posted 9 years ago

“I am extremely pleased with the purchase of your Satellite and would certainly reccomend others to purchase one. The service was friendly precise and quick. The result very quick compared to my prievious system .”

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Posted 9 years ago

HI Richard Many thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system and the service that you received from our advisers. Kind regards The Europasat Team

Posted 9 years ago

“Pre Sales service was very good and prompt - got a personalised business deal within minutes. Advisor knew what she was talking about! After sales service so far has been very good - few times when i have called the tech department answers to my questions have been very quick. I would strongly recommend them any time!”

Helpful Report

Posted 9 years ago

Hi Cameron Thanks for taking the time to respond to our survey. We are very pleased that you are happy with your satellite broadband system and also the service that you received from our Sales Advisor. Kind regards The Europasat Team

Posted 9 years ago

Bigblu is rated 3.5 based on 1,223 reviews