Europcar Reviews

1.2 Rating 176 Reviews

4 %

of reviewers recommend Europcar

Company Reviews

Questions

Metrics

1.2

Based on 176 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How quickly does Europcar resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 70% of reviewers feedback is Europcar takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

59.09%

Industry Average

“ Terrible service - they forgot to process my car rental the night before my collection to go on holiday . ”

- Khaldoun Maclean

“ Appalling customer service! I have sent 6 emails since the 16th of May 2023 (now 24 July 2023) to customer. ”

- Anonymous

“ I was told three things: that I would only be charged for the smaller car, that they would be in contact to provide me with a larger car, and that they would escalate the complaint to customer service in pursuit of a further partial refund. ”

- Anonymous

Europcar Reviews

Customer Service - Average