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Everest Home Improvements Reviews

1.2 Rating 108 Reviews
5 %
of reviewers recommend Everest Home Improvements
Company Reviews Questions Metrics
1.2
Based on 108 reviews
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Own Driver
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Email, Telephone
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Over A Week
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Anonymous
Unverified Reviewer
“I contacted Everest as one of the market leaders and they were the first to come out and quote for all of the windows and 2 doors in our house. Very pleasant upon arrival and quite clear with the process involved. Mentioned at the start that he would get his laptop out at the end and get a quote generated, however as the conversation went on he then inferred that he might get his laptop out if there was time. After an hour and 15 minutes he had decided there was not enough time to get his laptop out. We asked for a rough price but were given a figure ranging £4000 between high and low. We were quite clear that we had several quotes arranged for the two days and wanted to make our decision over the weekend. He however said that we needed to have a face-to-face meeting so couldn’t give us a quote over the phone or by email. We phoned again at the weekend after the other window companies had quoted and spoke to the sales agent asking for the Everest quote so that we could compare with our other quotes. We were clear to all companies that we wanted to get this moving and our install window was flexible to fit in with each companies best price. We were told that he couldn’t give us a price over the phone and was quite insistent and rude that he couldn’t give a price without meeting us face to face stating that it was company policy not to give figures over the phone or email. He said that he would call us back over the weekend but this phone call never came. Our front runner company called over the weekend and offered a lower price and gave us time to think about this. We tried to call Everest over the weekend but were put on hold for over 20 minutes. On Monday morning, once again, we tried to make contact with Everest, this time filling out their contact form on their website asking for someone from management to contact us to talk about a quote. Once again we didn’t receive any contact from Everest. On Tuesday evening, after further negotiation with our front runner we negotiated a lower price and agreed to sign with them in the evening. I had a courtesy call from Everest on Wednesday afternoon which stated that we had the original sales agent coming to give us the quote in the evening. We had not organised this meeting and we were going out to our daughters school event. I gave my honest feedback that we had asked for a price several times, but due to “company policy” we couldn’t be given a price over the phone or by email. I also let them how disparaging the sales agent was over other companies, and whilst I appreciate that he wanted to win our business, sometimes you just have to show how good your product is, not dis the other company. I said that he should let the sales agent know our decision to save any wasted journey. Unfortunately, this message did not get through to the sales agent who turned up just as we were about to go out. He brought his case to the door however when I opened the door surprised to see him, I let him know that the office has been informed that we had gone with someone else and thus his visit was not needed. The sales agent was incredibly rude and stormed back to his car thrusting the quote towards me saying “there’s your quote”. I asked him if I could look at the quote out of interest and he sharply came back saying “no you can’t“ in a rude and aggressive manner. I mentioned that the deposit that we put down with the other company was refundable but he said he’d had enough and got into his car. He said “I wish you’d have called me” to which I said that we had called him on Saturday morning to discuss and that he promised a call back over the weekend, a call that never came! I can’t believe the rudeness that I experienced and as happy not to go with them if that was the impression of the sales agent. The complete lack of communication and information experienced over the last few days dumbfounded. I would not recommend Everest and think that some of their internal policies regarding quotes need reviewing.”
Helpful Report
Posted 6 years ago
Ian
Verified Reviewer
“BI-FOLD DOORS ARE DEFINITELY NOT A SPECIALITY OF EVEREST A PRODUCT AND SYSTEM THAT THEY HAVE YET TO MASTER FULLY AND THE FITTING AND REPLACEMENTS AT EACH ATTEMPT (4 THUS FAR) IS AN ABSOLUTE DISASTER Everest representatives are only too eager to promote their products,stressing at every opportunity that they are the best,whereas in all honesty they are by no means the best neither in products,quality,performance,Installation. When you instigate a complaint you are automatically placed in a complaints procedure, a procedure which passes from department to department, a complaints procedure that will not allow you to contact the Company C.E.O. either by Telephone or by e-mail,all attempts are blocked which to me is an indication that the company receive far more complaints than they would like. You are spoken to in a condescending manner, treated as though what you are saying are untruths/lies,that you do not have the intelligence to make such comments. For almost 18 months now as a family we have had nothing but hassle and extremely bad experience with Everest. To Date Everest have made 1 Initial Installation, 2 x Further Replacements/Re-Installations and most recently an attempt by Everest's supposedly BEST INSTALLATION TEAM to rectify all problems...All of which have failed miserably. We have suffered damage to walls both Interior and Exterior,Damage to our Solid Oak Flooring. Our Heating Expenses have been astronomical due to the excessive Draughts,GrandDaughters fingers were badly bruised due to the inadequate magnetic door stops,excessive condensation on Bi-Folds and Larger Fixed Windows which fit to the floor,this constant condensation has now led to Black Mould appearing at an alarmingly quick rate on new concrete floor section,walls, and oak floor all of which received a negative comment from a supposedly senior member of Everest.The constant damp,draughts and mould have left us all with chest problems. I have asked on numerous previous occasions to have Everest remove all products, Re-Instate my property to its original state,Refund all monies paid, where on each occasion I was persuaded to give Everest one more attempt to solve the issues because each time different employees of Everest visited my property and each one said that they could fix the problems,each time different issues also arose after their attempts. Everest have the audacity to make claims that they are the best, that their products pass the feather test. Alas they fail miserably on both claims. We have had Installation teams openly state that they had never Installed Bi-Fold Doors before, We have had Installation teams arrive and ask us what needs to be done,we have had Installation teams arrive without relevant parts,all of which does not instil the customer with any confidence whatsoever. If Everest are unable to,or refuse to remove all of their sub-standard products,then I suggest that they refund all monies we have paid to them thus enabling us to find a company who are able to supply a product and Installation fit for purpose. Would I recommend Everest as a Company...DEFINITELY NOT Would I recommend Everest products...NEVER Would I recommend Everest Installation Teams....NO”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Absolutely disgusting treatment from Everest customer service is non existent ordered end May 2018 still waiting for completion. Fit the best they say we’ll go somewhere else to get complete satisfaction”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Avoid at all costs. Absolute disaster of a company, complete cowboys. £18000 and over a year later and they still haven't finished my home. Endless problems!”
Helpful Report
Posted 6 years ago
Brooks
Verified Reviewer
“Appalling company. Fitted windows in July 2017. Still not corrected their mistakes despite promises. Complete joke of a company and have now started legal action against them.”
Helpful Report
Posted 6 years ago
John
Unverified Reviewer
“Absolute disaster of a company. Fitted wrong. Windows last January. We have to leave towls by the back door at night because it leaks under the door frame. Endless problems Rubbish product rubbish company.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Door was fitted with the wrong glass and it has taken seven months to get it replaced. ( Still not done. Have even taken them to small claims court)”
Helpful Report
Posted 7 years ago
Dr Eric Smith
Unverified Reviewer
“They made me unhappy. Unable to repair door.”
Helpful Report
Posted 8 years ago
Everest Home Improvements is rated 1.2 based on 108 reviews
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