Expedition Exclusive Reviews

Name: Expedition Exclusive
Address: Level 2, 818 Whitehorse Road, Prospect St, Box Hill VIC 3128 (Entrance via Prospect St), Box Hill, Australia
Rating: 4.32

4.3 Rating 57 Reviews

88 %

of reviewers recommend Expedition Exclusive

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4.3

Based on 57 reviews


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About Expedition Exclusive:

Expedition Exclusive offers travel packages to China and Mongolia and assists with flights and hotels booking to different places. We provide varies packages to customers to choose from and flexibility in the sceneries arrangement, for customers to experience the culture and tradition of China and Mongolia.

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Phone:

1300 738 196

Email:

customers@expeditionexclusive.com.au

Location:

Level 2, 818 Whitehorse Road, Prospect St, Box Hill VIC 3128 (Entrance via Prospect St)
Box Hill, Australia
3128

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firstly, after landing in Beijing we missed our connecting flight to Chongqing as there was not enough time between landing and making the connection. The hotel in Chongqing was tucked away in a back street. Our tour guide did not give us information on the hotels ammenities (wifi, hotel restaurants, where breakfast was served). We asked the guide if the hotel had a restaurant so we could have dinner. He gave us directions however the hotel restaurant does not serve dinner. None of the staff spoke English. The guide did not give us any information as to where we could eat outside the hotel. The guide talked about himself too much. The Chongqing local tour was okay, the night lights tour was great. The room in the ship was good although the room had not been cleaned properly, hair on the bathroom floor and in the bath, smear marks on the cabin mirror and bench tops. The food was okay but not enough western style food choices. The crews service was very good. The Tribe of the Three Gorges tour was great. The Feng Du Ghost City tour was disappointing...did not realise it was just going to be a temple. The Expedition Exclusive Australian office staff were very good. Information leading up to the tour in regards to tour preparation was very good. Information in regard to the shore excursions was different from different staff so was somewhat confusing. Thank you for the tour, my Mum (she’s 86) finally got to see the Yangtze and she enjoyed viewing the Gorges.”

Helpful Report

Posted 4 years ago

“Motel room not clean mouldy and dirty towels ripped sheets mended, No resteraunt suitable for westerners locally,guide was more interested in selling himself and food rather than show highlights.Guide at yinchang station was poor left us for long time couldn’t organise a bus to boat we were left there for an hour plus.Boat was good very enjoyable but more western food would have been appreciated. Finally on last tour around Chongching we had seen all the same parts both day and night previously so seeing them for a third time was a waste of a day.the old town was interesting and a new site to see rushed through to foods stalls where we could have spent more time browsing.in all a rating of 5 out of ten would be genereous”

Helpful Report

Posted 4 years ago

“Hotels, condition of the accommodation and breakfast was good. However, tour guide we got in Beijing named Maggie was horrible. Forcing to buy optional tours, cannot talk with her, when we what to ask something always say no time to talk, without giving our passports asked us to go on our own in forbidden city area, forced to buy a double priced massage (outside it's RMB 100 we had to pay RMB200 for poor quality massage done in our own hotel room, without informing trying to enter our room. She does not know to talk to people, inhuman. Finally, she asked for tips for her and driver and collected. Did not provide any information about shopping or going about nearby areas, no maps provided. Tour guide Marco we got for the rest of the days was a blessing. He treated us with respect. Gave fairly information all the time when visiting places. cared for us. But did not provide any additional information other than the scheduled tours. When asked he pretended, he doesn't know. When we do not take optional tours, we were not let to use our time on our own in the area. Instead drop us to hotel in far remote area we cannot reach anything. Tour was like going on prison ride with jail guards. Tour guides are not ready to help people instead they wanted people to forcefully buy the stuff from the places they are showing for example jade, pearl, silk, herbal medicine etc. Air travel was very poor. Both ways flights got delayed by 3 hours staying in Shenzhen airport. Good price and poor quality. Overall not happy.”

Helpful Report

Posted 4 years ago

“The things we seen were very interesting but the whole trip was very rushed, we were leaving the hotel early in the mornings and not getting back until late at night, very exhausted, the guides were great but besides myself there were a few other people that used walking sticks and we were constantly asking the guides to slow down as we could not keep up, too much crammed into one day, the hotels seem to be in the middle of nowhere, if you did not go on any of the optional tours you could not go anywhere as there was nowhere to go, not even a small grocery store (I think 1 hotel had a store next to it). Also if you did not go on an optional tour you were left at the last included tour and told to make your own way back to the hotel (which was miles away) or you had to hang around and wait for the optional tour to end and still not get back until late. Not sure I would use Expedition Exclusive again, last year I went to Vietnam and Cambodia and used Kogan Travel, we seen a lot of places and hotels were very close to the main downtown cities we stayed in and we were not rushed also the group was a lot smaller, the group on this China tour was way too big, I believe I am not the only person who has come to this conclusion as I have read many other reviews with very similar comments.”

Helpful Report

Posted 4 years ago

Expedition Exclusive is rated 4.3 based on 57 reviews