Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,686 Reviews

92 %

of reviewers recommend Factory Direct Flooring Ltd

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Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service through out, Excellent product Lee”

Helpful Report

Posted 7 years ago

“Found no issue with the site, easy to navigate, price very competitive but found their reluctance too process the order until they had verbally spoken to me after providing all delivery information at checkout very frustrating. There was no appreciation that I was unable to take calls to discuss what i'd already supplied in the ordering process online therefore the order got delayed, this is poor, unnecessary and needy!!! A simple email with proposed delivery date/schedule post order would suffice with the option to contact Factory Direct Flooring if the proposed dates present an issue. Simple and one less process for FDF staff to needlessly repeat on EVERY order...”

Helpful Report

Posted 7 years ago

Dear Mr Browne, Thank you for your review. Our email confirmation does state that we will contact you to discuss your order, as we do HAVE to check delivery address's and the items for dispatch prior to sending them out, another important point is to agree on a date when you would like your items delivered. We do prefer to speak to our customers verbally to ensure they are fully aware of the delivery procedure before we send the goods out, we find this helps avoid any issues on the day of delivery, these processes are in place for the benefit of our customers. We fully appriciate you supplied your delivery address on the order but we still needed to discuss the delivery date and delivery procedure with you. Thank you for taking the time to provide us with your feedback.

Posted 7 years ago

“Very efficient service. Thank tou”

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Posted 7 years ago

“Sent for sample first thing nxt day super impressed with delivery and quality, of vynyl and laminate great prices🙌🙌🙌🙌🙌”

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Posted 7 years ago

“products at good prices but delivery price is shocking ! especially as most other companies deliver for free.”

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Posted 7 years ago

“Ordered samples and impressed as they were delivered within 2/3 days and very good quality.”

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Posted 7 years ago

“perfect. very good website & ordered samples online they were delivered next day.”

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Posted 7 years ago

“Order a sample came very quick, like the sample and with be ordering same sample soon.”

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Posted 7 years ago

“I chose the natural oak herringbone engineered wood block flooring from the wide selection on the web site. I recommend getting the free samples to check out colour and finish. Ordering was easy and delivery was received on the agreed day at a great price. Fantastic service”

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Posted 7 years ago

“As always fast delivery quality product warm to the touch comfortable to walk on easy to clean great product easy to lay experts or novice will buy again thanks again”

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Posted 7 years ago

“Very impressed with the super quick delivery of samples. Hope to make an order soon.”

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Posted 7 years ago

“I was very pleased with quick response after my request for sample flooring. The goliath vynil seems to be excelent quality and I will certainly be ordering some in due course. J Cuthbertson”

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Posted 7 years ago

“Ordered a few sample, which arrived within a couple of days. Excellent service”

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Posted 7 years ago

“Haven’t laid the flooring yet so can’t comment on that. However after paying such an expensive delivery charge I’m surprised at the delivery service provided. One pack of flooring was badly damaged at both ends but customer service did responded promptly and refunded money for damaged pack. I do think that paying so much for delivery you expect goods to arrive in better condition and also not just a kerbside service. If elderly or on your own it would be difficult to carry the flooring in on your own. Also driver was very pleasant but did not call me prior to delivery.”

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Posted 7 years ago

“Ordered some samples they arrived very quickly and good quality wood and a very good brochure it was for my Mum and she was very impressed hoping to order some after she has spoken to her fitter over the next few days”

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Posted 7 years ago

“So far I have only received the samples I requested but the speed with which they arrived was great , if the sample service is this good I shall have no problem ordering from Factory Direct when I’ve made my choice”

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Posted 7 years ago

“I've only ordered samples but they arrived really prompt and will be placing and order shortly.”

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Posted 7 years ago

“Good product delivered on time. All we can ask really. Thanks”

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Posted 7 years ago

“I was ask to check for damages to flooring on delivery, as no refund are given!! it is impossible to check all the packages as you can’t see them all ! Some of the boxes was damaged, but I managed to lay them under the cooker etc ! The floor looks great & they do tell you when your package will arrive.”

Helpful Report

Posted 7 years ago

“I received a telephone call within a very short time of placing my order on a Friday afternoon to confirm this. Delivery was then arranged for the following Tuesday. I cannot fault the service of this company.”

Helpful Report

Posted 7 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,686 reviews