Dear Janet,
Thanks so much for your kind words. We are really glad you found value for money shopping with us and that were satisfied with our services.
Hope to see you again soon.
Kindest Regards
Customer Services
FancieDress.co.uk
“Great service, & fast delivery. One problem was than the item was of a poorer quality material than expected. Maybe they could include that info in future”
Dear Andrew,
We are really pleased that you were happy with the service and delivery. Sorry to hear that the quality did not quiet meet your expectations, we will log this in case others feel the same way regarding this product.
You are welcomed to leave a product review via our website so that this information is reflected against the product in question and this will also give the products an individual star rating for other customers to view.
Thanks again for taking the time to leave us feedback and we hope to serve you again in the near future.
Kindest Regards
Customer Services
FancieDress.co.uk
Dear Saskia,
Many thanks for your recommendations. We are always looking at ways to improve so appreciate the feedback. We look forward to serving you again in the near future.
Kindest Regards,
Customer Services
FancieDress.co.uk
Dear Andrea,
Thank you for taking the time to leave us some feedback. Our postage prices are actually per order and not as you suggest per costume. Our delivery options are currently as follows:
Standard (5 days): £4.95
UK Priority Upgrade (3 Days): Standard + £2.95
UK Next Day Upgrade (Guaranteed Next Working Day): Standard + £5.95
These prices are fixed no matter how large or small the order is.
Kindest Regards,
Customer Services
FancieDress.co.uk
Dear Leanne,
Thanks so much for taking the time to leave us a review, we really appreciate it.. After checking your tracking details I can see that your order was delivered next day as per the delivery upgrade you selected; unfortunately we do not offer a same day delivery service if this is what you were expecting? We are sorry that this did not meet your expectations.
Kindest Regards,
Customer Services
FancieDress.co.uk
Dear Marianne,
Thanks for your review, your feedback is really important to us. We hope that the star rating you have provided isn't a reflection of our overall service.
Rather than rating products on our company review page we do recommend writing product specific reviews on our website, this helps other customers make informed decisions when purchasing these products.
Once again, thanks for your feedback and we hope to serve your fancy dress needs again in the future.
Kindest Regards
Customer Services
FancieDress.co.uk
“Communication was very bad. Only received an email to say thank you for registering, heard nothing about my order. The money came out of my account but I still have not relieved my order.”
Dear Emma,
Please accept our sincere apologies. Rest assured a member of the team will be in contact with you immanently on the telephone contact number you provided us with to resolve this matter.
Regarding communications about your order, you should have received a welcome email, an order confirmation email, a payment receipt email from our payment processing company PayPal and finally you should have received a despacth confirmation email. Sometimes emails can find their way into junk/spam folders so it may be worth checking for them there.
Once again please accept apologies for the inconvenience caused.
Kindest Regards,
Customer Services
FancieDress.co.uk
Dear Tim,
First and foremost thank you for taking time to leave us some positive feedback regarding delivery.
I am sorry to hear that you received a faulty item, I have checked our records and we don't seem to have any communication from you with regarding the problem. If you wish to email us to arrange replacements do not hesitate to contact us.
We hope this has not deterred you from using our website again in the future.
Kindest Regards
Customer Services
FancieDress.co.uk
