Dear Marianne,
Thanks for your review, your feedback is really important to us. We hope that the star rating you have provided isn't a reflection of our overall service.
Rather than rating products on our company review page we do recommend writing product specific reviews on our website, this helps other customers make informed decisions when purchasing these products.
Once again, thanks for your feedback and we hope to serve your fancy dress needs again in the future.
Kindest Regards
Customer Services
FancieDress.co.uk
“Communication was very bad. Only received an email to say thank you for registering, heard nothing about my order. The money came out of my account but I still have not relieved my order.”
Dear Emma,
Please accept our sincere apologies. Rest assured a member of the team will be in contact with you immanently on the telephone contact number you provided us with to resolve this matter.
Regarding communications about your order, you should have received a welcome email, an order confirmation email, a payment receipt email from our payment processing company PayPal and finally you should have received a despacth confirmation email. Sometimes emails can find their way into junk/spam folders so it may be worth checking for them there.
Once again please accept apologies for the inconvenience caused.
Kindest Regards,
Customer Services
FancieDress.co.uk
