Dear Tim,
First and foremost thank you for taking time to leave us some positive feedback regarding delivery.
I am sorry to hear that you received a faulty item, I have checked our records and we don't seem to have any communication from you with regarding the problem. If you wish to email us to arrange replacements do not hesitate to contact us.
We hope this has not deterred you from using our website again in the future.
Kindest Regards
Customer Services
FancieDress.co.uk