Farmison & Co Reviews

Name: Farmison & Co
Address: Harlaw Road Inverurie Aberdeenshire, , Aberdeen, Harlaw Road Inverurie Aberdeenshire, , Aberdeen, Aberdeenshire
Rating: 4.80

4.8 Rating 30,350 Reviews

95 %

of reviewers recommend Farmison & Co

4.8

Based on 30,350 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone

Verified review from genuine Farmison & Co customer.

Visit Website

Phone:

01765 824 050

Email:

care@farmison.com

Location:

Harlaw Road Inverurie Aberdeenshire, , Aberdeen,
Harlaw Road Inverurie Aberdeenshire, , Aberdeen
Aberdeenshire
AB51 4FR

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Farmison & Co 5 star review on 14th May 2024

1579

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible nice meat ragu Sause horrible”

Helpful Report

Posted 1 year ago

“No idea what went wrong. Normally Farmison is top notch. But that frozen whole chicken was horrible. Arrived still frozen. Slowly defrosted in the fridge, cooked to my usual recipe from Simon Hopkins "Roast chicken and other stories". Not overcooked, actually, due to the size, still a bit red at the bones. Horrible, horrible chalky. Could barely eat it and try now to rescue it in a Thai curry. Have another one in the freezer and feel not very confident to roast it Freezer burn on your side? Defrosted and defrosted? That is not your usual standard.”

Helpful Report

Posted 1 year ago

Hi Claudia, thank you for your honest feedback. We’re really sorry to hear about your experience with the frozen chicken, particularly since we strive to provide top-quality products. It’s concerning to hear that the chicken didn’t meet your expectations, especially given how you prepared it. We take quality seriously and will investigate this matter further to ensure it doesn’t happen again. If you’d like, please reach out to our customer service team, and we’ll do our best to address your concerns. We appreciate your support and hope to restore your confidence in us.

Posted 1 year ago

“NON PAYMENT OF REFUND To whom it may concern. I have raised complaint with fraud department at our bank, and I shall be reporting your non payment of refund for goods cancelled in line with your T&c’s to your local trading standards office. Farmisons is not a company you can trust. Thank goodness for social media and review websites so you can be exposed. Wayne Roxburgh Your request (184613) has been updated. To add additional comments, reply to this email. profile_image_15029930753437_493434.png Paul Hutchinson (Farmison & Co) 16 Dec 2024, 09:51 GMT Good Morning, Thank you for your time on the phone just now. I can confirm I have cancelled your order and refunded the total, please allow 5-10 days for this to show in your account. If there is anything else I can help with please let me know. Kind Regards, Paul”

Helpful Report

Posted 1 year ago

“Very poor notification of items not available for delivery. I don’t consider the day before delivery adequate as this order was placed weeks ago . Poor”

Helpful Report

Posted 1 year ago

“Purchased Jacob’s ladder and it was mostly just fat. Emailed to request amendment to future order and the tone of reply made my husband dubious about the quality of service let alone their products. Requested refund inline with the terms and conditions of future order over £320 and still waiting for our refund. Buyers beware. Probably why they have not won online butcher of the year for a while. Please note it even states refunds difficult on their website reviews. Just wished we had spotted that before! You have been warned”

Helpful Report

Posted 1 year ago

“The beef wellington had a very mysterious chemical flavour. I do not want anything else from this company.”

Helpful Report

Posted 1 year ago

“Have had the most awful experience with Farmisons - they are almost impossible to communicate with . Their meat is truly excellent but no communication at all exists with the company which I think is inexcusable when running a company. I ordered a turkey and Christmas trimmings and a small rib of beef and had no confirmation at all - tried to call, got nowhere so ordered again - again got no confirmation and again could not get hold of anyone so I ordered from another company. A few days ago two turkeys and two lots of what I had ordered turned up and I again tried to contact Farmisons but got nowhere after hanging on to the phone for literally hours.”

Helpful Report

Posted 1 year ago

“Delivery was a disaster. Customer service the worst. Don't answer emails. Don't answer their phones.”

Helpful Report

Posted 1 year ago

“Hi, I made a mistake in the ordering process and looked to change the order immediately but there is no functionality on your website (that I could find) that allows a customer to do so. The options a customer has are to either email or call (both of which I did) but when you are placing an order online out of hours the order is processed before staff are able to intervene . I think it is incredibly unusual for a online customer of any business to have zero ability to change or cancel that order before an order is committed 100%. I appreciate that most if not all of your products are good to freeze but as a response to the issue it sort of misses the point and assumes that everyone has the ability to freeze which I don't. Unfortunately I'll have to reorder another joint for Christmas day at a significant additional cost to me. A great shame as the rest of the experience had been positive. I did speak to customer services who were friendly enough but didn't accept there was any sort of an issue and therefore were unable to provide a solution. Best Tom”

Helpful Report

Posted 1 year ago

“Order placed for a delivery only to be told at 17:12 the day before the delivery was due that part of the order was now not available, no alternative offered as apparently they have run out of beef!”

Helpful Report

Posted 1 year ago

“I've been buying Farmison’s Grass-Fed Mince Beef at Whole Foods, and almost every time there’re small pieces within the mince that look really off. The mince also always smell sour, like vinegar. You say this is UK’s best meat, are you joking?”

Helpful Report

Posted 1 year ago

“I was gifted Vouchers for a special birthday by my niece last October, with a 1 year expiry date. I have been trying to spend them regularly since then. You follow the procedure but sadly no way of redeeming them. I contacted them by email but no luck with that. Very poor service and a rip off.”

Helpful Report

Posted 1 year ago

“I note you are cutting down on the range of cuts offered. I wanted beef silverside last week and it has disappeared from your list. This week I wanted pork belly; that too is no longer on the list. I see you offer a rolled pork belly joint and pork belly slices. but I want meat with the bone in; it cooks better. Why have taken these cuts off your list?”

Helpful Report

Posted 1 year ago

“The products were out with the courier company for 2 days. They arrived defrosted and one of the freezer pouches had burst, dissolving half the cardboard box with the products hanging out of the holes. Customer services response "We take great care in packing our boxes to ensure they stay cool and fresh during transit for up to 72 hours. While we label our parcels for same-day delivery, unforeseen delays can occasionally occur. As mentioned on our website, we do inform customers that frozen items may defrost during transit" So don't buy from Farmison for your freezer!”

Helpful Report

Posted 1 year ago

“Been a customer of Farmison for many years and enjoyed many delicious orders from them, sadly after the takeover I feel their prices have gone up and the quality has gone down. The fennel and lemon chicken is almost inedible, fennel has a strong aniseed flavour which just isn’t balanced properly on this dish. Sadly I won’t be ordering any more products from Farmison and they need to raise their game in order to be a success in the saturated online butcher market.”

Helpful Report

Posted 1 year ago

“Very disappointed that having taken my order, Farmison then proceeded to state they could not deliver to my home address on The Isle of Lewis, despite being part of the U.K. I have already requested that they (Farmison) remove me from their database, yet I still receive marketing emails and text messages.”

Helpful Report

Posted 1 year ago

“Sous vide beef was purchased for todays bank holiday, cooked as per instructions, the meat was tough, could not slice it, this was poor quality meat, absolutely tasteless, most of it was put in the bin. I have been a customer for four years, so disappointed”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Farmison & Co. We genuinely appreciate your loyalty as a customer for the past four years and we are truly sorry to hear about your disappointing experience with our sous vide beef on today's bank holiday. We highly value your opinion and would like to make things right, a member of our customer care team will be in contact directly. Please be assured that we take your feedback seriously, and we are committed to resolving this matter to your satisfaction. Once again, we want to express our deepest apologies for the inconvenience

Posted 1 year ago

“Just cooked your sous vide beef roast according to the .instructions Not what I was expecting. My oven is state of the art. I am an experienced cook. Very disappointed and concerned that this is not high welfare meat. Not pleasant. Tough and tasteless.”

Helpful Report

Posted 1 year ago

“I ordered 2 x 2kg Brisket for a planned family BBQ on Saturday. The order was made on Monday for delivery on Friday. I received an email at 5:30pm on Thursday advising that the scheduled delivery could only now be made on Saturday. This was no good, considering that smoking a brisket takes up to 12 hours so I had to cancel the order. Had I been advised of logistical/Supplier issues earlier, I might have been able to source the brisket from elsewhere, but instead, there will be no centerpiece for the family BBQ. The patronising email wishing me a good weekend and birthday was not well received either.”

Helpful Report

Posted 2 years ago

“Real shame that this was a let down, I ordered a 2kg beef brisket from the smoker section, it had no fat cap and most of the centre was fat, they responded saying they would investigate and totally ignored me when I asked for a refund or partial if we kept it. I probably ended up with about 1kg of beef once cooked, not impressed for the money spent.”

Helpful Report

Posted 2 years ago

Farmison & Co is rated 4.8 based on 30,350 reviews