FastWebHost Reviews

Name: FastWebHost
Address: 1142 S. Diamond Bar Blvd. #826, Diamond Bar
Rating: 3.67

3.7 Rating 97 Reviews

66 %

of reviewers recommend FastWebHost

Company Reviews

Questions

Metrics

3.7

Based on 97 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

1(877) 215.8104

Email:

feedback@fastwebhost.com

Location:

1142 S. Diamond Bar Blvd. #826
Diamond Bar
91765

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company has gone down hill dramatically over the last two years. They initially respond but then go silent and refuse to deal with any issues. Currently waiting for an issue to be resolved which has taken over 2 weeks. I would not recommend using this company!”

Helpful Report

Posted 2 years ago

“Cancelled our service. Unable make updates to our website. Constant time-out errors or server errors. Unable to reach any representative at FastWebHost: no response to email or online chat. No phone to call for technical assistance.”

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Posted 2 years ago

“I have used Fastwebhost from the time it was ehostpros. Until about a year ago, the service was quite good. However, over the past year, my email service has been dropping out for days at a time. It was down for nearly a week in July of last year. Since the first of the year, it has been down about 30% of the time. The on-line help has told me each and every time that the problem is the spam filter. I do not understand this as there are plenty of commercially available span filters that can be configured in 1-2 hours. Something does not add up with this explanation.”

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Posted 2 years ago

“They killed my website, took it down for over 26 hours, and do not know how to fix it. over 7000 people from over 32 countries rely on the info on that site and I do not know if they will even get it working again. Lack of feedback is pathetic. Just constant form letter replies read from a script.”

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Posted 4 years ago

“3rd class company FastWebHost very 3rd class services provide and 3rd class support FastWebHost company is 3rd class wasted money I suggest you not invest money totally loss.”

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Posted 4 years ago

“Almost 24 hours downtime with no real explanation, and no progress. Live support almost never answers. Do you really want this sort of hosting?”

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Posted 5 years ago

“This company is formerly ehostpros but they changed their name to get ahead of bad publicity. They will cause you more down time and billing issues than one person needs. Then they pretend they have a language barrier when you try to chat with support. Any money saved will be lost in frustration, better to host someplace else.”

Helpful Report

Posted 5 years ago

“Been with FastWebHost for many years now with a average experience with them. A few problems down the line but what can you expect for cheap shared hosting. However I've recently requested for my service to be cancelled and refunded to which they have begun to ignore me and not email me back, they're quick to want your money but not to give it you back. They're violating their own terms as I'm entitled to a partial refund for the service I want cancelled. I keep getting told "You'll get a response today" with nothing materialising. I'll be taking this up with my bank now which is a last resort. Because of this experience I'd highly advise against going with such a company that does not follow their own terms.”

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Posted 5 years ago

“I have my critical domains on an automatic renewal process with these guys, so that I would not have issues in terms of delays with renewals. Or so I thought... their system put us offline anyway... for hours! Terrible for business, don't use. They didn't seem to care once I told them either.”

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Posted 5 years ago

“i had to write 3 mails to them where i ask them to cancel my plan and all i got to hear is " someone will get back to you shortly." after 6 days i finally got an answer, but i had to pay the first month, because i was " too late" .. I canceled the plan on day 30... Never going back to " fast" webhost.. i am so tired of waiting.”

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Posted 5 years ago

“Horrible got a ticket open for 3 weeks with no answer. And when opening their so called chat. They only answer with 'someone will answer shortly'.”

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Posted 5 years ago

“Bed company ever!!!!!!! they don't have "Money-back Guarantee" and staff is unfriendly and disaster! i want my money!!!!!!!!!!”

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Posted 5 years ago

Hi George, We do offer 30 Day money back guarantee on hosting services. Please contact our support team and we'd happy to assist you. We couldn't find any account associated based on your email address presented in this review. If you're using some other email with us, reach out to us through ticket or live chat. Regards, FastWebHost

Posted 5 years ago

“I gave them 1 star because they do have good customer service but don't believe in their money back guaranty you will be wrestling with them for hours. When I say I want a refund that's what I want, not a bunch of lame excuses about the how it's not their fault when the website is down for days. I want a refund NOW!”

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Posted 5 years ago

“PATHETIC SERVICE PROVIDER. Never subscribe. there's not -ve stars to give, hence 1 star.”

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Posted 6 years ago

“Do not select this company as a hosting service! You will not be able to contact anyone in technical support if you have a problem! I’ve called, messaged multiple times with no response, total waste of money!”

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Posted 6 years ago

“Pathetic service ever. I complain daily for their server down and i didn't get any transaction email from there server when auto script shoot mail on client ecommerce site. Also, there is a problem with cron job as well... Guys keep away from fastwebhost.”

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Posted 6 years ago

“Been a customer for 6 years Has gone downhill My site went missing and no one knew what happened Took almost 2 days for them to figure it out Chat: said you've been been a customer, when I've been a customer for 9 years!!!!! Whiching to new hosting company!!!!”

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Posted 7 years ago

“I hate the ridiculous password rules. I don't check into my account very often and when I do I always have to reset my password. The tech was trying to send me the link to reset my password but after trying 5 or 6 times I still never received it. I t was not in my spam folder either. He was able to send me emails, but the reset emails have never been able to be found. If this horrible system of constantly having to have to reset my passwords with ridiculously complicated ones I will be changing providers very soon. Very frustrating because I have been with them for almost 16 years already”

Helpful Report

Posted 7 years ago

Frank, sorry to hear about your login issue. Can you email our support and ask for Rupi. I'll take care of your pass issue personally.

Posted 7 years ago

FastWebHost is rated 3.7 based on 97 reviews