"I ordered some lenses from FeelGoodContacts' website with next day delivery attached. Royal mail claimed they had been delivered, they hadn't on the day, and still now haven't been delivered.\r\n\r\nI asked for this to be rectified and I've been told that because the Royal Mail say its been delivered I am not entitled to a reship or a refund. This is clearly a very anti-consumer company that will look for any exit possible to fulfill their duties as a merchant. If you want good customer service I recommend you find a different seller. This time it was a cheap box of lenses'. Next time it could be a \u00a3200 pair of glasses.\r\n\r\nAvoid this site!"

"If i could give a minus i would. I am just getting over covid and so is my son, i am also disabled. I ordered contact lenses that i use all the time. I received them but did not open them but recieved on the 20th august. When i opened them the box was open and 2 contacts missing. I got in contact to be told they could do nothing about it and they was abrupt, on online chat that phoned me been abrupt and would not listen to what i had to say. They ket saying you order incorrect ones we can not refund. I said no I have not i even sent you my perscription these are what i order and use. They gotausive and shouting, i asked him to let me speak and explain, i cant get to a post office as covid. My son also as a chronic illness, we have no one. He was shouting so i told him to refund me. He was horrible and i got so upset. Its not a good time for us and i just didn\u2019t need this. He then said return immediately and you will get a store credit. I said I don\u2019t want to deal with this company anymore if that is how i am spoken to. I am still very upset at the way he was hosting at me."

"I make order and im waiting for that like dunkey. And when i contact with company they told me they still waiting for staff because is off stock. But they forget told me about that."