“Customer service was fast, friendly, and knowledgeable. Item was shipped promptly and arrived in good time. I recommend Fermentaholics. However, I bought the wrong thing (my fault) so I can't comment on how well it works. Does it keep dust out of my water kefir jars? Yes.”
“The starter kit had everything needed, including a temperature gauge, ph testing strips, and jar marker. The instructions are easy to follow, and there are even a few recipes on the back. Can’t wait to try making lavender and rosehip kombucha!”
“I purchased the full set up for making kombucha. The packaging was very well designed. No plain packaging here! Instructions were perfectly understandable. Bottles were good quality. I setup my first batch of kombucha in about 20 minutes. Looking forward to drinking some in a few weeks. Thanks guys at Fermentaholics!
I'm a fan”
“Due to a computer glitch, my order was processed twice. It was late in the evening and I was a bit annoyed that I was going to have to call the next morning to get it straightened out, but before I could make the call Fermentaholics customer service called me to get the issue fixed! The young woman was very kind and polite. She quickly confirmed that the double order was a mistake and corrected the issue. It was the best online customer service I have ever received.
In addition to the great customer service, my product arrived very quickly and was well packaged. I will definitely order from Fermentaholics in the future!”
“Had an astonishing interaction with Ruthie, a real person and a kind one, who helped me sort out a kombucha problem. My order was sent promptly, with help enclosed. I will order from Fermentaholics again, as a loyal customer.
~wayfaringtraveler”
“We have loved using Fermentaholics! We started making kombucha at home and they have made it so easy. Their step-by-step directions are easy to use. We enjoy the easy-to-use website, speed of getting products, quality of products, and the great results.”
