“Abbiamo ordinato due lampade, ne é arrivata solo una. Il servizio clienti inizialmente si é interessato, ha sentito lo spedizioniere, ora da una settimana nessuno risponde più.
Attendo una risposta e la seconda lampada.”
“se avessi avuto la possibilità di dare zero ,zero stelle sarebbe stata la giusta valutazione
il pacco è arrivato rotto rimandato indietro non ho avuto ne rimborso ne la merce almeno per ora che è trascorso piu di 3 settimane”
“Unfortunately, in the past, you were perfect. Today, probably due to your growth, there is no longer any relationship with the customer. No one responds to customer support. Shipments promised in a few days have not arrived even after months. I am still waiting for an order placed two months ago. We manage several restaurants and have been your clients for a long time. I find your service has significantly worsened. Let me just tell you that the goods are already in Italy, but there is no indication of when they will be delivered to us.”
“They sent back my parcel twice because of an inconsistency with the billing address and the delivery address. They could have rearranged the shipping with me but they were actually really unhelpful. They just said to me that I would have to wait for a refund after 14 days, without offering any other solution. Disappointed.”
Hi,
Thank you for your feedback! We are sorry that there were problems with the delivery.
Please contact our Customer Service and we will be able to check the details.
Best regards,
Customer Service
Finnish Design Shop
“Ho acquistato due scatole di NOFRED in legno. Prodotto oltre che di scarsissima qualità (le viti hanno spanato il legno), arrivato proprio difettato. In un punto di una delle due scatole il legno è macchiato di blu, una delle due scatole non ha i gommini per sotto, una delle due scatole ha il legno completamente ammaccato. Dovreste controllare prima ciò che spedite.”
La ringraziamo per il suo feedback. Potrebbe inviare maggiori informazioni alla nostra assistenza clienti in modo da poter risolvere il problema con i prodotti? Attendiamo il suo messaggio.
Saluti,
Assistenza Clienti / Finnish Design Shop
“Non lo posso dire/ sto ancora aspettando il mio ordine che risulta consegnato il 9 agosto ma che non ho mai ricevuto!!!!
Mandato mail all’ufficio preposti e non ho ancora ricevuto risposta: sarebbero dovuti essere 6-8 giorni lavorativi…pessimo servizio”
“The website is slick, but operations are poor and they do not own their shortcomings and mistakes. I have bought ca. 20 items with them and 3 were heavily difected (circa 15% of value). One item was sent out damaged twice - they clearly have very light quality control processes in their warehouse and rely on customers sending back difected item. Poor customer service and proposition: I will not buy again from them”
Hi, Thank you so much for taking the time to provide feedback on your experience. We greatly appreciate your honesty and willingness to share your thoughts.
We sincerely apologize for the the inconvenience this has caused you and that you have received items damaged. I can see you have been in contact with our customer service team regarding the claim.
We understand how frustrating this must have been for you, and we fully understand your disappointment with our customer service and overall proposition. Your feedback is extremely valuable to us as it allows us to identify areas for improvement and take the necessary steps to rectify these issues.
Best regards,
Sanna
Dear Sossima,Thank you so much for taking the time to provide us with your feedback regarding your experience with FinnishdesignShop.it. We truly appreciate customers like you who share their thoughts and help us improve our services.
We would like to apologize for the inconvenience you have faced. We understand your frustration that you placed an order which you have not received. I noticed that our customer service is helping you to solve the matter.
We greatly appreciate your patience and understanding.
Best regards,
Sonja, Finnish Design Shop
Hello, I’m so sorry to hear that there has came up a delay with your order. Anyhow kindly note that the original delivery date is just an estimation as unexpected and unfortunate delays may always occur along the way. There has been some delays lately with dhl but looks like the order has been delivered now. Hopefully you liked the products.
“Molto delusa, dovevo ricevere il pacco il 28 dicembre e adesso dice che arriva il 3 gennaio (giorni che parto per 2 mesi). Ho scritto sul chat ieri e nessuno risponde allo chat anche che dice che puoi contattare 24/7”
Hello, I am sorry to hear. I see the order is still on its way, due to the holiday season DHL parcel has had some delays, but it is on its way.Hopefully you like it once it arrives!
“Buonasera,
Il mio ordine, nonostante fatto con posta proprietaria non è’ arrivato. Sarebbe possibile ricevere il rimborso per il pagamento extra per la richiesta di spedizione e arrivo entro un giorno? Grazie”
Hi
thank you for your message!
I’m so sorry to hear that there has came up a delay with your order. Anyhow kindly note that the original delivery date is just an estimation as unexpected and unfortunate delays may always occur along the way.
Have a happy new year!
Thank you Gigliola for your feedback. I can see that your order is on its way and should arrive on the estimated delivery date. Have a nice day!
Best Regards, Sanna / Finnish Design Shop
“Pessimo. Sul pacco non è indicato il numero civico (che io ho correttamente scritto al momento dell'acquisto), e il corriere non effettua la consegna”
Hello Anna, thank you for your rating. I am sorry to hear about the issues with the delivery. Please email us at info@finnishdesignshop.com if you need help with this.
Have a great day!
