“I have spent thousands of euros with this company. They say you get free delivery at level 4 but that's never been the case for me. Their customer service is slow to respond and the delivery times are ridiculously long with absolutely no updates. I continue to use them because they are pretty much the only place you can buy the brands they sell without having to go into a shop.”
“Su quattro viti per l’appendiabiti due mancavano. Una delle filettature era piena di colla e ho rischiato di rompere il legno che ha subito delle piccole crepe avvitando la vite. Ho chiamato un falegname che mi ha preso 65 euro.”
“La qualità dei prodotti eccellente, i tempi di consegna troppo lunghi (anche perchè nel frattempo con i saldi i prezzi cambiano e non è giusto non goderne)”
Siamo spiacenti che il prodotto non sia di suo gradimento. Se lo desidera restituire, naturalmente è possibile. In questo caso la preghiamo di contattare per e-mail la nostra assistenza clienti.
Saluti,
Assistenza Clienti / Finnish Design Shop
Hi Alessandra, Thank you for your feedback.
Firstly, we want to apologize for the issues you encountered during the shipment. We understand how frustrating it can be when things don't go as smoothly as expected. Your satisfaction is our top priority, and we want to ensure that such incidents are not repeated in the future.
To better understand the specific issues you faced, could you please provide more details about your shipment experience? We are eager to learn from your feedback and make the necessary improvements to enhance our services.
Best Regards, Sanna
“ma...il prodotto è' arrivato ben imballato ma senza nessun documento che ne attesti l'autenticità' . Nessun documento dell'azienda produttrice. mi sembra strano...”
Dear Francesca,Thank you so much for taking the time to provide us with your valuable feedback on FinnishdesignShop.it. We truly appreciate your effort in letting us know about your experience, and we sincerely apologize for the issues that occurred with your order.
We understand your concerns regarding the lack of authenticity documentation accompanying the well-packaged product. Some suppliers does not include these kind of documents on their products. Sorry for this.
Have a good day!
