Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,743 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 1 star review on 20th August 2026

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the products Firebox sells. They're great gifts and treats for yourself. Deliveries are always fast and come fairly late in the day which is perfect for me as I get home from work at about 7pm. I hope they get more products soon!!!”

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Posted 11 years ago

“Great response team, really quick delivery and great quality products, will definatley be buying from firebox.com again :)”

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Posted 11 years ago

“Good service and good communication and would definitely recommend buying from firebox”

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Posted 11 years ago

“Postage was a bit expensive but when I opened the box there were sweeties! Would definitely order again”

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Posted 11 years ago

“I've ordered a number of great one-off, never-to-be-copied stuff from Firebox and never been disappointed! Add to that their amazing delivery system and you've got a winning recipe that will keep me coming back for more, that's for certain!”

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Posted 11 years ago

“good service hilarious emails will definitely shop here again”

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Posted 11 years ago

“Great all round service”

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Posted 11 years ago

“You are so right in your assessment of me, naturally I am a brilliant person. I trusted you & the product & have to say......... Yes it's brilliant as described arrived on time& I would use you again. Thank you”

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Posted 11 years ago

“Don't let the lack of seriousness fool you, Firebox have a great record in customer service and interaction.”

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Posted 11 years ago

“What you get from Firebox is: great range, keen prices and service than no one can beat, I mean no one, not a sausage, not even that lot that spend millions on Xmas adverts. Seriously it is that good; don't believe me? Then try them out, guarantee they will have something you want, even if you didn't know it before you looked. And no, not employed by Firebox or know anyone who works for them, not even know someone who knows someone etc, just a fan”

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Posted 11 years ago

“excellent range of goods christmas wouldn't be the same without fire box and always first class service”

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Posted 11 years ago

“Bought as a Christmas present so will have to wait and see reaction!!”

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Posted 11 years ago

“Large and varied selection of gift ideas. Delivery of my goods was really quick but what surprised me was the messaging / tracking. I was messaged at every stage to let me know where my parcel was. Outstanding service. If this is the normal level of I can expect service from Firebox.........WOW. Will recommend Firebox without hesitation.”

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Posted 11 years ago

“Used Firebox for the first time for some Christmas shopping, impressed with the ease of using the site and prompt delivery of goods (for free). Like the quirky messages and e mails, they help bring a smile to your face.”

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Posted 11 years ago

“Fun, easy and fast... erm thats firebox I'm talking about. Great and easy to use site combined with fanatical customer support - whats not to like?”

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Posted 11 years ago

“The excellent way they keep you informed at each key stage of your order and even after delivery is something to be experienced, well done to you if only more were as good as you.”

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Posted 11 years ago

“All items arrived well within estimated delivery time, great quality items delivered with care and clear communication between ordering and delivery. Great stuff, thanks.”

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Posted 11 years ago

“Firebox is, frankly, one of the best companies I have ever bought from online. The help team are fast and reliable an actually helpful. Their prices are fair, but understandable considering you won't get what you buy from them at the corner shop. I hade some problems with a delivery recently due to a huge backlog with the courier service (yodel). Firebox where quick to fix all the issues and I received the package the day I alerted them. Something that's rare about firebox is that because they're genuinely nice: they're a company that you will actually be anxious to pay for your stuff In conclusions: Firebox is a brilliant company. I definitely recommend!”

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Posted 11 years ago

“So glad i found this company! Fantastic gift ideas, super fast delivery and loving the witty emails... scored 100% in my opinion and i will definitely be using again.”

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Posted 11 years ago

“Fantastic company which offers great products delivered in a timely fashion. I recently had the pleasure of speaking to a member of their staff who bent over backwards to help me. A big thanks to Firebox for getting my secret santa to me in time for the presentation :)”

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Posted 11 years ago

Firebox is rated 4.4 based on 4,743 reviews