Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,743 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 1 star review on 20th August 2026

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having put an order in for next day delivery quite late on, I assumed it would not get to me on said day. (Ordered around 5pm) I quickly emailed in to maybe get an estimate when it would arrive, and minutes later my reply was in my inbox! (Thank you A. Burley) She had confirmed their cut-off for ND delivery was indeed 7pm, and my gifts would make it to me when I had requested. Excellent service, great prices and amazing staff. Five stars without a doubt.”

Helpful Report

Posted 10 years ago

“I am very happy with the items I bought and the speed of delivery, my grandson loves the sweets in the box, so Firebox will always be high on my shopping list. Joyce Cassidy”

Helpful Report

Posted 10 years ago

“From ordering to delivery to support the guys and ladies (I'm assuming they're not sexist ;) ) at Firebox consistently deliver excellent service!”

Helpful Report

Posted 10 years ago

“I have ordered from firebox several times for christmas presents, and every time the service has be brilliant. Items arrive when expected, packed sufficently and excellent value of money. I highly recommend firebox for unusual presents for every one.”

Helpful Report

Posted 10 years ago

“Fire box it is awsome it was quick and effective and just plain amazing I really would say to anyone to use this Web site”

Helpful Report

Posted 10 years ago

“Fantastic products ideas. Could use a boost in quality.”

Helpful Report

Posted 10 years ago

“My first purchase with firebox. It was so easy, so quick, so friendly, I've a horrible feeling this is going to become an addiction harder to kick than crack. Damn them.. God damn them all to hell! In the nicest possible way..”

Helpful Report

Posted 10 years ago

“Quirky, original gift ideas - tongue placed firmly in cheek regarding sales, but customer service has been a pleasure. Also, an unannounced free mini pack of Haribo in every order! Whimsical and just a little bit lovely.”

Helpful Report

Posted 10 years ago

“Every little thing was completely as promised and this place is full of whimsy and fun.”

Helpful Report

Posted 10 years ago

“Ordered from firebox several times now and will keep ordering. Unique items, fab and interesting website, amazeballs customer service and free sweets! Service is quick too, I had my order the following day! Highly recommend these bad boys!”

Helpful Report

Posted 10 years ago

“I always find your service very fast and the items extremely well packaged. The free sweet in the package is also a nice touch. Great job as usual. Will definitely use again and would recommend to anyone. A great site you can trust.”

Helpful Report

Posted 10 years ago

“I've never had a problem ordering with Firebox. They're quick to confirm orders and dispatch. Delivery times to Northern Ireland are pretty good, packaging is great so items are well protected in transit and overall an excellent online retailer, with great communication and service.”

Helpful Report

Posted 10 years ago

“Firebox were prompt, reliable and email customer service was informative and entertaining.”

Helpful Report

Posted 10 years ago

“Great website easy to navigate and loved the free sweets.”

Helpful Report

Posted 10 years ago

“Easy to navigate website and extremely quick shipping. Such unique items for the quirky!”

Helpful Report

Posted 10 years ago

“Love this website. I live in USA and shipping wasn't a problem”

Helpful Report

Posted 10 years ago

“Just love shopping on firebox always happy with there products ,and also love the emails you get back always make me smile ,the service is excellent ,as a 66 year old I find it easy to use there site and my grandchildren love there stuff ,so keep up the good work till me speak again thank you x”

Helpful Report

Posted 10 years ago

“It was a first time I've ordered from Firebox...and definitely not a last one;) Great customer service and extremely entertaining. Mushions are a MUST for everyone with a great sense of humour:) Fast delivery on all items,would DEFINITELY recommend!!!!”

Helpful Report

Posted 10 years ago

“Brilliant as usual, i use firebox all the time for great gift ideas and impeccable customer support!!”

Helpful Report

Posted 10 years ago

“Fast delivery, great packaging, perfect gift.”

Helpful Report

Posted 10 years ago

Firebox is rated 4.4 based on 4,743 reviews