Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,743 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 1 star review on 20th August 2026

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will continue to thoroughly recommend Firebox to friends and family, the products, the service and the little witticisms are what makes them a great company to shop with. They should serve as an example of what great customer service means to all their competitors.”

Helpful Report

Posted 10 years ago

“Excellent service , excellent products just EXCELLENT”

Helpful Report

Posted 10 years ago

“Loved reading the copy on each product. On a downside, it has made me spend lots of money! Had one small problem with an item that was broken on delivery, not a problem at all. Another one was sent no charge the next day. The telephone team is fantastic, you can tell they love their jobs (mostly I guess, they are human after all - or are they?) Products are great and appeal to anyone with a sense of fun, if you don't have any sense or fun don't use this site! Overall - brilliant, thanks Firebox for making me laugh while bleeding me of money!! Well worth it, love it all. No, I am not an employee of the firm!”

Helpful Report

Posted 10 years ago

“Lots of fun stuff with a good price range. Like the witty nonsense in the descriptions.”

Helpful Report

Posted 10 years ago

“Bought these for my adult children for Christmas. They came in a timely manner. The communication was excellent. Will shop again.”

Helpful Report

Posted 10 years ago

“This company has great communications skills and a great sense of humour. I get the feeling that they will ,look after you if (BIG IF) anything goes wrong - but their communication emails are so good, I'd say that they really know how to do things properly to a customer's satisfaction. I chose them because they had something my daughter wanted. But I shall return for more of their products as and when - most definitely in preference to other on-line stores. Well done to them for giving me a good laugh whilst delivering the goods on the nail, no fuss, no hassle.”

Helpful Report

Posted 10 years ago

“Always use Firebox first before trying other sites for their fun funky gadgets, my favourite & now got many friends onto it, really trustworthy & love the email comms you get, always makes me want to come back for more”

Helpful Report

Posted 10 years ago

“I was very impressed with Firebox. Fantastic range of out of the ordinary gifts. Prompt delivery and lovely packaging. Will buy more stuff!”

Helpful Report

Posted 10 years ago

“Awesome products, fast shipping, great prices. And the emails from the company are the most hilarious things I've read in a while!”

Helpful Report

Posted 10 years ago

“I Imagine it's said all over the place but its true firebox is awesome! Such random things. I was a little dissapointed that the Lava-tory wasn't real, But all in all, great website. I shall always go back to it.”

Helpful Report

Posted 10 years ago

“Found this company through a Google search. Really unusual gifts for those looking for something different. Give them a try and you won't be disappointed. Loved the personal and funny information that I recieved when they confirmed my order. Felt like I was dealing with a real person not some robot. Will defiantly be shopping with them again.”

Helpful Report

Posted 10 years ago

“Impressed with the package arriving so fast and Un crushed. The little gift was a nice touch. Very happy”

Helpful Report

Posted 10 years ago

“Just marvelous - from browsing the website and giggling at products to payment and delivery. Thanks Firebox!”

Helpful Report

Posted 10 years ago

“Very happy customer! You kept me updated all the way through. Can't wait to give the gift to my husband!”

Helpful Report

Posted 10 years ago

“What a fun company! Made parting with my hard earned money enjoyable!”

Helpful Report

Posted 10 years ago

“Quality product with quick posting 10/10”

Helpful Report

Posted 10 years ago

“Luxury goods, love them”

Helpful Report

Posted 10 years ago

“Amazing. Will be buy more stuff delivery was extremely fast (day after) and even gave me a extra tracking number for the extra stuff that didn't arrive with the first batch. Customer service is great”

Helpful Report

Posted 10 years ago

“Great range of products to find a fun, unique present! I enjoyed this website a lot!”

Helpful Report

Posted 10 years ago

“Excellent range of goods for people that crave things that are a little different. All high quality and packaged to a high standard. Love giving and receiving items from this site!”

Helpful Report

Posted 10 years ago

Firebox is rated 4.4 based on 4,743 reviews