Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,743 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 1 star review on 20th August 2026

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top service. My order arrived the day after I ordered. Was packed well and even had a free lollipop. Great range of interesting products. Overall It was a fantastic buying experience.”

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Posted 10 years ago

“Stunningly excellent products, perfect customer service and a brilliant line in emails. There is no better online shopping experience, including webcam sites...:)”

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Posted 10 years ago

“Haven't opened gifts as yet but great service????Loved the lollipop inside and I'm sure my daughter will be thrilled ????”

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Posted 10 years ago

“Cool stuff and fast friendly delivery with a bonus lollipop in the box! Thier style of service and communication sets them apart from other websites, would definitely use again”

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Posted 10 years ago

“This website is for all of those people who have a tricky friend/relative to buy for. You will find something. Even if the recipient doesn't like it, you will be able to smile secretly, thinking of them opening the gift. Delivery was quick and everything was well packed.”

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Posted 10 years ago

“Great service, amazing products, good delivery, nicely packaged. Firebox is a company with a difference, makes the online shop that little bit more fun with their quirky emails and invoices. Go give it a try :)”

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Posted 10 years ago

“All I can say is I wish more Companies were like this, they are BRILLIANT!”

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Posted 10 years ago

“I was introduced to this website by a friend because I was struggling to find people gifts- almost all of which I've now found through this site. I contacted customer service regarding my order as I couldnt apply my student discount, and received a prompt response that the discount would be refunded to me. The parcel arrived within 3 business days, and the courier called me to let me know he had arrived as I was delivering to a work place. The item was well protected and arrived in one piece and, no less, with a bag of haribos in tow.. now that's my kind of customer service. Have reccomended to my colleagues and will be purchasing more shortly :)”

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Posted 10 years ago

“Great choice of products, speedy delivery and regular updates to track order.”

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Posted 10 years ago

“Very very impressed with Firebox! Excellent product, prompt delivery and fun, quirly communications. Definitely 5 stars all round!”

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Posted 10 years ago

“I love it, love it, love it!!!! It goes where I want, stays where I want, does what I want. What more could I ask for. And, I also love their website; it's so whimsical and fun while still being fast and efficient. I would definitely suggest this product to my friends and family. Lee Johnson”

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Posted 10 years ago

“I love it. You guys are adorable and oh right selling cool gadgets is nice too. Amazing. Adore!”

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Posted 10 years ago

“Difficult to overstate the awesomeness of the experience which is Firebox !! Such a level of retail joy I have never encountered before. I LOVE these people !!!!!!!!!”

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Posted 10 years ago

“My item arrived as expected and in a timely manner and I love it, but the real treat turned out to be the funny notifications from Firebox.”

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Posted 10 years ago

“Easy to use website. Got done great and different gift ideas and some treats for myself too. Now if only someone would buy me the vodka advent calendar!!”

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Posted 10 years ago

“Pleasant, professional and fast delivery. Would highly recommend their services. I bought the mystery boxes and wasn't disappointed at all.”

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Posted 10 years ago

“Firebox is wonderful & I will absolutely use it in the future :) Firebox rocks my socks!!”

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Posted 10 years ago

“Great website, payment was simple enough and the delivery was quick. There crapwrap wrapping option was good! Great with a gift!”

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Posted 10 years ago

“Firebox is a fantastic site for quirky presents. Found some fab stuff for Christmas this year. Will be shopping here again and again. Fully recommend.”

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Posted 10 years ago

“Brilliant website very fast delivery and great service would recommend if you wont something different and fin for anyone”

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Posted 10 years ago

Firebox is rated 4.4 based on 4,743 reviews