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Firestorm kit Reviews

1.9 Rating 50 Reviews
24 %
of reviewers recommend Firestorm kit
Company Reviews Questions Metrics
1.9
Based on 50 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
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Firestorm kit 1 star review on 1st December 2022
Will Long
Firestorm kit 1 star review on 1st December 2022
Will Long
Firestorm kit 1 star review on 27th March 2021
Shane
Anonymous
Anonymous  // 01/01/2019
Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
“Update: 25th September 2017 The owner of Firestorm kit / KitGoGo ltd has now published my personal details publically which is in breach of the data protection act (he is known to do this when he spits his dummy out after someone leaves a negative review). Ask yourself this question: Would you trust this man with your personal details and credit card details if he so quick to do such things when faced with a negative review due to his own appalling customer service? I have now been threatened by the owner to remove my review. Not only will I not remove it, I am going to publicise it on every global review website. I will NOT be bullied for leaving a totally justified and factual review of an organisation which falls below what any person would deem as acceptable behaviour. I have now reported the breach to the Information Commissioners Office. Seriously folks, save your money, it simply is not worth spending it with this man regardless of which company name he is using. And just in case you were not aware, he also trades on eBay under the name kitgogo_0. His reviews make him look good with a high percentage satisfaction rate, but actually dig deeper and read the reviews, it is mainly for stuff he has bought, not sold as a business, so the satisfaction rate isn't from people he himself has sold to but from people he has bought from. Someone else left a negative review on eBay for Firestorm Kit. The owners reply? I quote "The guy is a nob what can I say!" - excellent customer service there, excellent! He is also selling on Amazon as KitGoGo. Looks like he wants to close down the Firestorm Kit name and trade under another. Wonder why? Reviews too truthful for you? Update: 14th September 2017. Our friend,the owner of Firestorm kit, has registered a new company of which he is a director. The company is called Kitgogo (web address is kitgogo.com) and is registered at his home address. Can't comment on the new company as the website is still being built but one can only assume that the customer service won't be any different to what's already been experienced by many. Draw your own conclusions. 4th September 2017: Ok, Let me put this review in words you can not misunderstand……. DO NOT USE THIS COMPANY. DO NOT. EVER. I placed an order for a Bergan and paid the "upgrade" of £30 which was for a better quality bergan, a yoke and a waterproof cover. Order arrived and the yoke and cover were missing. I have phoned more times than I care to count and have emailed multiple times to the point I have given in. I have now raised a dispute with Visa to get my money back, have sought legal advice about making a claim through the small claims court, am drafting a letter to Reading Trading Standards and also Berkshire Police. Enough is enough. If you use this company do not expect to have phone calls returned or emails replied to. Go and read the reviews and LISTEN TO THEM!!! People are not making this up for the good of their health. Save your money and go elsewhere. Oh, if you post even one single bit of personal information about me or any other disgruntled customers for example addresses, like you have done with other unhappy buyers, then you will be in breach of the Data Protection Act - trust me I know - it is my job and I WILL report you to the relevant authority. Folks, save your self some heartache - go spend your hard earned cash elsewhere. I will be copying this review on to every single review site I can find to make sure others don't have to go through the same pain that so many have had to endure. YOU HAVE BEEN WARNED - BUYER BEWARE.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Avoid in all cost like a plague! This is an old story but I can see he is doing all over again that is why I am publishing this. In attachemnt my case against firestorm when he demand from me my money for never deliverd goods. Firestorm kit is simple, scammer, cheater and conman. And here is why, I will make my long story short: 1) I used to have business with him few years ago, at the beginning few parcels were fine, but then he didn't send me a lot of the stuff which I bought from him; 2) First he promised to fix everything, explained a load of mess using excuses like, his trip to India or blaming delivery or customer care, then he started to ignore all my emails, messages, calls. I then knew he just taking his time for a reason; 3) Luckily, he fouls me not for long and I have contacted my bank fraud department and initiate refunding procedure. While I made all print screenshots it was easy to prove my words because they whipped every time our correspondence; 4) After I got my money back they tried to take me to the court and blame me as a frauder, whom took the cloth and wants extra money from him. In his claim, he wanted to return money for the never delivered goods plus some additional fee for his solicitors. I decided to fight back and soon easy won this case; 5) He collects a lot of similar reviews like mine over the past few years that is why he clears all of them and started from the scratch. There was a lot of extremely positive reviews which was left by his mates or extremely negative like mine. 6) He regularly hiding comments and negative reviews on Google Review, that is why I can't find them and FreeIndex locked reviews by his request. 7) After an investigation, we found out he bullied customers, by calling them hundreds time from no caller ID or publishing your personal data all over the Internet because he has them now, your phone, name, address. That is why in all cost avoid firestorm at all cost! Best of luck to you are reading this review after you have bought something from him, don't give up and don't trust any excuse from him. Have a try to resolve the issue, make print screens as a proof and report to fraud team asap.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Just to let every dissatisfied customer know, I have auctioned a reclaim through my bank, who will be contacting the sellers source of illegal fund gathering. I have been advised that legal action is forthcoming, due to the evident fraud involved. Thanks”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Anyone on here want to visit the address in Reading?”
Helpful Report
Posted 4 years ago
Tony
Verified Reviewer
“I strongly suggest that you do not purchase anything from Firestorm Kit, or from their website, under any circumstances. My online order has not been fulfilled or delivered, in spite of full payment and delivery charges having been withdrawn from my accounts. Firestorm Kit has not acknowledged numerous emails requesting order status updates and expected delivery date. A similar request via their website has also not been replied to. Be warned that the contact telephone number 0118 328 0232 listed on their website is always unavailable as unrecognised when rung. I have notified my bank to request a refund and my behalf and to investigate Firestorm Kit as a potentially fraudulent trader. I will add another review once the investigation has been carried out and the bank's findings”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Looks like all the 5 star ratings are done by the "company" owner at himself. I also did the order, kept on pending. No tracking code, no answer to emails, nothing. Put my bank to cancel the payment and handle the fraud things. Scumbags!”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“OMG stay away from this vendor. This person doesn’t even warrant a one star rating. Save your money and go elsewhere. What an absolute disgrace.”
Helpful Report
Posted 4 years ago
John Bevan
Verified Reviewer
“Order remains pending No reply to emails No reply to calls No communication what so ever No refund offered Avoid like the plague .”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Would leave zero stars if I could. Took the money straight away and never received delivery. Wish I had seen these very truthful reviews before I put my trust in this company. BUYER BEWARE!!!!”
Helpful Report
Posted 4 years ago
Colin
Verified Reviewer
“Pure scam plain and simple. We are now working with bank to get money returned. They have been scamming people for a long Time so please avoid.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“money taken no delivery no reply to email phone number unobtainable initiated transaction dispute via credit card provider”
Helpful Report
Posted 2 years ago
Pete
Unverified Reviewer
“DO NOT order anything from this firm, the guy is a complete and utter fraud, liar, bully boy and wanker!!”
Helpful Report
Posted 2 years ago
Viv
Verified Reviewer
“DO NOT USE THIS RETAILER. They take your money. No goods arrive. The phone number does not exist. They never reply. Please take notice. I wish I had read the reviews. I have put this in the hands of my credit card company.”
Helpful Report
Posted 3 years ago
Joe
Unverified Reviewer
“Avoid at all cost! Never received my goods but took my money.”
Helpful Report
Posted 3 years ago
Phil
Verified Reviewer
“Ordered on Thursday. Query re my address was resolved that afternoon and the bag arrived the next day. Bag exactly as described. Price was good too. A very happy customer.”
Helpful Report
Posted 4 years ago
Ben
Verified Reviewer
“Order was late and needed prompting, but can't fault service as delivered on next day post (at seller's expense). Clothes are high quality and as advertised, very good value”
Helpful Report
Posted 4 years ago
H
Verified Reviewer
“I too believe alot of this is made up. I ordered a MOD 90 ID card holder and it came through within 48 hours, real good quality and at a cheap price than other companies that I've recommended it to a few of the bods from my unit. They kept on top of email correspondence with speedy replies.”
Helpful Report
Posted 4 years ago
Gabe LeBoeuf
Verified Reviewer
“I must say I'm glad that I didn't read these reviews before making my decision. As a customer from the U.S. I tend to not make purchases overseas due to fear of "lost in transit" stories, but I am more than pleased to have made this one. The level of customer service that I received from Firestorm was 1st rate all the way. They answered all of my questions through email in a timely and very professional manner. I made the purchase of 2 Bergen Rucksacks (grade 1) and was immediately contacted by a representative stating they were out of the grade 1 and would upgrade to supergrade free of charge. I was even willing to pay the difference because of the help I received, but they declined. I was then blown away when I was told that I would receive the items in 3 days time. If I were to make a purchase just a few states away with double the shipping costs, I would still be waiting on my bags. Shipping to Las Vegas was unbelievably quick and well packaged. I can confidently state that these are not the last items I will buy from Firestorm. A big thanks to Joe and all at Firestorm!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“As others on here, I have been defrauded by this seller, who is up and running on Amazon under a different name. They have been reported to the Police ‘Action Fraud Team’ and I would advise other disaffected purchasers to do the same.”
Helpful Report
Posted 4 years ago
Hutchins
Verified Reviewer
“Another ploy of his is to say he is on holiday "until the 10th" (see reviews on trust pilot). This happened to us. No goods delivered and money taken straight away. Will take legal action if refund is not forthcoming”
Helpful Report
Posted 4 years ago
Firestorm kit is rated 1.9 based on 50 reviews
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