First Class Watches Reviews

4.9 Rating 803 Reviews
B
Happiness Grade
Read First Class Watches Reviews

Phone:

01926 298499

Email:

info@firstclasswatches.co.uk

Location:

9 Warwick Road

First Class Watches have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

100.00%
Industry Average
Strangely, First Class Watches had one in stock at 2/3 of the price on the REC site.
- MaisieMouse
perfect service, made use of their price match, fast response, quick delivery, stunning watch
- Jozef Kollar
Nicely laid out website. Easy to navigate with 360 degree views of the goods.. Competitive pricing with the ability to make them an offer. (The price was really good so I didn't use this feature, I could have saved £1) Mail delivery was spot on, ordered Sunday, goods arrived Tuesday an email was sent to give tracking details. Overall an excellent experience. What selling online should be like. Next time I need a watch I'll use them again.
- Tiomkin
A

Delivery - Fast

100.00%
Industry Average
Outstanding delivery and packaging I have purchased from many websites in the past but have never ever seen such impeccable packaging and customer delight! This is hands down the best watch delivery service I have ever heard. Really outstanding!
- Chirantan Mukherji
Truly excellent service, from my inital communication to delivery. My item was very well packaged, arrived much sooner than expected. THANK YOU to First Class Watches team
- Mr E, Exeter, Devon
Great company to deal with, very easy to order and special next day delivery.
- Carl Middling
F

Refunds - Difficult

0.00%
Industry Average
Shocking service. Received a box without a watch in it on the 27.11.22, still in dispute. They are blaming DPD. Would definitely not recommend. I'm £891.65 out of pocket and still without a watch or a refund.
- Claire Billington
100.00%
Industry Average
Outstanding delivery and packaging I have purchased from many websites in the past but have never ever seen such impeccable packaging and customer delight! This is hands down the best watch delivery service I have ever heard. Really outstanding!
- Chirantan Mukherji
Bought the Withings move ecg watch ...What a great experience!!! Unbelievable is an understatement, got the watch delivered in 5 days from UK to Australia ... just no words to explain their service ... will buy many more watches from them in the future .... keep up the good work
- Anonymous
Truly excellent service, from my inital communication to delivery. My item was very well packaged, arrived much sooner than expected. THANK YOU to First Class Watches team
- Mr E, Exeter, Devon