First Class Watches have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
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Strangely, First Class Watches had one in stock at 2/3 of the price on the REC site.
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- MaisieMouse
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perfect service, made use of their price match, fast response, quick delivery, stunning watch
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- Jozef Kollar
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Nicely laid out website. Easy to navigate with 360 degree views of the goods.. Competitive pricing with the ability to make them an offer. (The price was really good so I didn't use this feature, I could have saved £1) Mail delivery was spot on, ordered Sunday, goods arrived Tuesday an email was sent to give tracking details. Overall an excellent experience. What selling online should be like. Next time I need a watch I'll use them again.
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- Tiomkin
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Outstanding delivery and packaging
I have purchased from many websites in the past but have never ever seen such impeccable packaging and customer delight! This is hands down the best watch delivery service I have ever heard. Really outstanding!
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- Chirantan Mukherji
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Truly excellent service, from my inital communication to delivery. My item was very well packaged, arrived much sooner than expected. THANK YOU to First Class Watches team
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- Mr E, Exeter, Devon
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Great company to deal with, very easy to order and special next day delivery.
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- Carl Middling
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Shocking service. Received a box without a watch in it on the 27.11.22, still in dispute. They are blaming DPD. Would definitely not recommend. I'm £891.65 out of pocket and still without a watch or a refund.
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- Claire Billington
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Outstanding delivery and packaging
I have purchased from many websites in the past but have never ever seen such impeccable packaging and customer delight! This is hands down the best watch delivery service I have ever heard. Really outstanding!
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- Chirantan Mukherji
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Bought the Withings move ecg watch ...What a great experience!!! Unbelievable is an understatement, got the watch delivered in 5 days from UK to Australia ... just no words to explain their service ... will buy many more watches from them in the future .... keep up the good work
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- Anonymous
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Truly excellent service, from my inital communication to delivery. My item was very well packaged, arrived much sooner than expected. THANK YOU to First Class Watches team
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- Mr E, Exeter, Devon