First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,556 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Questions

Metrics

4.8

Based on 1,556 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service - from enquiry to hand over”

Helpful Report

Posted 8 years ago

“The car we wanted was out of stock, and we were told the only one available for the date we required was the next model up which was a further £40.00 per month. We agreed to this and were promised the vehicle for the middle of September. On trying to arrange delivery, we were told that this vehicle was not in the country and would not be delivered until almost the end of September. The vehicle arrived on 27.9.18 and my employee was left without a vehicle for a few days and was unable to come to work. Very disappointing.”

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Posted 8 years ago

Hi Keri and thanks for sharing your feedback online as without it we can't improve. Unfortunately in the market we operate, as a leasing broker, bulk stock offers can sell out very quickly, they can often be available nationally and there is little anyone can do to control this. Delivery times from Manufacturers can and do often fluctuate. This can be for a number of reasons, parts shortages (known as back order), shipping delays or adverse weather even, to give a few examples. This is applicable for vehicle brokers and dealerships alike unfortunately and often it's very much beyond our control. We would as a business very much like for this not to be the case and we're very sorry that your car was delayed. We are glad that you now have the vehicle and hope it looks after your employee well. FVL

Posted 8 years ago

“Honeast and open from the very beginiing”

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Posted 8 years ago

“Excellent service and a good handover”

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Posted 8 years ago

“John Gallagher top bloke”

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Posted 8 years ago

“I continue to use Ross to source all of my leased vehicles over last 4 years. I email what I need, he responds with what I need. Job done”

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Posted 8 years ago

Hi Emma and thanks for sharing your feedback online for us. We are delighted to hear that the process is a simple and straightforward one for you and we're sure Ross will be happy too! We hope the new car is going well for you! Happy Motoring, FVL

Posted 8 years ago

“I have had four conversations with various people at FVL All promised to call me back with the relevant information. Nobody ever did/has. I will not be renewing with FVL.”

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Posted 8 years ago

Hello Anthony, We're sorry to hear of the challenges you're having. Something must have went wrong with your enquiry or renewal information on our system. Please let us investigate this and we will revert back to you asap. With kind regards, FVL

Posted 8 years ago

“Very smooth process”

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Posted 8 years ago

“It started slow first getting details wrong and everything went well after that and on the last stage FVL gave me the wrong number plate to insurane the vecheal and we got there at the end. But the car is lovely my wife and myself enjoying driving it. Thank you”

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Posted 8 years ago

Hi Onker and thanks for taking the time to write your feedback. We're sorry to hear of the challenges you had. We will have a look into the notes and see if there is anyway of improving things for the future. Happy to hear that you like the new car and your wife is now enjoying it as that's the correct outcome! Happy Motoring, FVL

Posted 8 years ago

“Regular updates when I was ready to change cars. Competitive prices.”

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Posted 8 years ago

Thank you for sharing your feedback David, we hope the new car is going well! Happy Motoring, FVL

Posted 8 years ago

“Very efficient service with quick and accurate responses to all queries, in addition the rates offered were very competitive.”

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Posted 8 years ago

“really easy to deal with - car delivered at a time to suit us. Kept up to date the whole time - no complaints at all - and we LOVE our new car!”

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Posted 8 years ago

“First time I have leased a vehicle. Very happy with service.”

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Posted 8 years ago

“Great service.”

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Posted 8 years ago

“I have recently leased a Mercedes E-class from FVL and the whole experience has been a pleasure. Peter has been friendly and professional and I am very happy with the car and the deal.”

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Posted 8 years ago

Hi Mike and thank you for taking the time to leave your feedback it's very much appreciated. We're sure Peter will be delighted to hear the feedback also. We hope the new Mercedes looks after you! Happy Motoring, FVL

Posted 8 years ago

“Professional, accommodating and courteous”

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Posted 8 years ago

“In the end when we were dealt with the right person, we were dealt with extremely efficiently.”

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Posted 8 years ago

“Excellent customer service”

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Posted 8 years ago

“Everything happened smoothly from start to finish and I am delighted with my new car - all at a very competitive price too.”

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Posted 8 years ago

“Excellent service. Preferred car delivered all in a very professional manner.”

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Posted 8 years ago

First Vehicle Leasing is rated 4.8 based on 1,556 reviews