First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,556 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Questions

Metrics

4.8

Based on 1,556 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast & efficient service from start to finish. A pleasure to do business with & highly recommended ! Nothing was too much trouble.”

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Posted 7 years ago

Hi Terry, Thanks for the excellent review, it means a lot. We hope the new car is going well. Happy Motoring, FVL

Posted 7 years ago

“Great service from David. This is my 3rd car I have leased using FVL and knowing David over this period. The personal touch he provides everytime and not one company had come close to beating you on price or quality of service.”

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Posted 7 years ago

Hello Taz and thanks for taking the time to share your feedback online. Thanks so much for coming back to us (and of course David!) for a 3rd time! It means a great deal, we do pride our selves on the quality of service we provide and this adds testament to that. We hope the new car is treating you well. Happy Motoring, FVL

Posted 7 years ago

“Prompt response to enquiry and regular updates right up to delivery.”

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Posted 7 years ago

Hi Gill and thanks for your review! We hope the new car is going well for you! Happy Motoring, FVL

Posted 7 years ago

“Absolutely brilliant!”

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Posted 7 years ago

Right back at ya Steve! Happy Motoring, FVL

Posted 7 years ago

“Everything was done very quickly & efficiently. Staff very helpful”

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Posted 7 years ago

Hi Alan, It's great to hear you found things quick and efficient and our staff very helpful! That's the name of the game! We hope you are now enjoying the new car. Happy Motoring, FVL

Posted 7 years ago

“Professional friendly staff provide excellent customer service”

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Posted 7 years ago

Thank you very much Grant, we really appreciate you leaving your feedback. Happy Motoring, FVL

Posted 7 years ago

“Pro-active and prompt service.”

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Posted 8 years ago

“Great service from start to finish”

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Posted 8 years ago

“Excellent communication & knowledge of what I wanted, absolutely nailed it”

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Posted 8 years ago

Hi Lee and thanks for taking the time to share your feedback! We are glad to hear you enjoyed the service we provide! Happy Motoring, FVL

Posted 7 years ago

“First ever lease car. Initially dealt with Chris who sorted me out a great deal, then dealt with Siobham sorting out delivery dates etc. Siobham always replied to my email queries swiftly. Really can’t fault this company.”

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Posted 8 years ago

“kept us informed”

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Posted 8 years ago

“Excellent lease deal, friendly staff, positive service.”

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Posted 8 years ago

“Efficient service and great communication throughout.”

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Posted 8 years ago

“Good, quality and professional service. Excellent communications and vehicle delivered on time and as promised.”

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Posted 8 years ago

Hello Irvine and thanks so much for writing your review. We are glad that you enjoyed the experience and hope to welcome you back for your next new car lease! Happy Motoring! FVL

Posted 8 years ago

“Given an individual service - felt my custom was important. I was a person and not a number. Ross wanted to get the best deal for me. Quick and informative responses. Have already recommended your company to four other people.”

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Posted 8 years ago

Hello Hannah and thanks for sharing your feedback online. It's great to hear that you felt we valued your custom! We like to try and set ourselves apart when it comes to this in particular. We are delighted to know that you have recommended our services on already and are sure Ross will give them a 5 star service! Happy Motoring, FVL

Posted 8 years ago

“Excellent service from Frazer Langmuir. He took the pain out of a delayed delivery”

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Posted 8 years ago

“I have used FVL a couple of times now due to the excellent customer service and efficiency.”

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Posted 8 years ago

“Very quick to respond to every question. Delivered the car really quickly and followed up to ensure everything was ok after.”

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Posted 8 years ago

Hello Catrina and thanks for taking the time to share your feedback with us. We hope the new car is going well for you! Happy Motoring, FVL

Posted 8 years ago

“The person we talked too was extremely helpful, patient and went to great length to try to understand our particular situation and find a solution to it. Great job!”

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Posted 8 years ago

Hello Guillermo, Thanks for sharing your feedback it means a lot. It's great to hear that you enjoyed the tailored service that we look to provide. We do hope that you are now enjoying your new car as a result! Happy Motoring, FVL

Posted 8 years ago

“My first contact was with Duncan Paterson who was brilliant. He was very helpful and informative and was quick to respond to all my questions. And I had a lot of questions! I'm sure I sent him a list! We spoke on the phone and on email and i felt very reassured throughout the process.”

Helpful Report

Posted 8 years ago

Hello Gill and thanks very much for taking the time to share your feedback. We're sure Duncan will be delighted to hear about your review also. We hope the new car is going well for you. Happy Motoring, FVL

Posted 8 years ago

First Vehicle Leasing is rated 4.8 based on 1,556 reviews