First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,554 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Questions

Metrics

4.8

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service throughout. Good levels of communication.”

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Posted 2 years ago

Hello Richard, and thanks for taking the time to leave your review. We hope the new car looks after you well and that we can welcome you back should you need another in the future. Happy Motoring, FVL

Posted 2 years ago

“Really please with my Kia Ceed GT-Line. Chris was fantastic and sorted any problems which came about. Over a 6 month wait but this was not down to FVL. Would highly recommend.”

First Vehicle Leasing 5 star review on 10th October 2022

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Posted 2 years ago

Hello Stephen, and thanks so much for taking the time to share your feedback with us online. It means a great deal. It's been a difficult time with the microchip shortage for us all, so we really appreciate your patience. We're delighted to see your pristine Ceed GT-Line, too, it looks amazing in that Blue! We hope the new car treats you well and that we can welcome you back in the future, should you need another new leased car. Happy motoring, FVL

Posted 2 years ago

“Excellent customer focused service and follow-up. Always happy to answer any questions and most importantly they found me a competitive deal.”

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Posted 2 years ago

Hello Neil, thanks for taking the time to leave your feedback; it means a lot to us. We're delighted to hear you enjoyed the service, and that we could secure you a great deal! We hope the new car looks after you well. Happy Motoring, FVL

Posted 2 years ago

“Very happy with all aspects of my car order. Great service, delivery and price. Would highly recommend FVL to all my friends and relatives.”

First Vehicle Leasing 5 star review on 20th September 2022

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Posted 2 years ago

“Process from start to finish was handled professionally and with consideration of individual requirements. Delivery of new vehicle was exactly as the prior information received from the sales and delivery teams respectivley.”

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Posted 2 years ago

Hello Gary, and thanks for your five star review. We're delighted to meet both your requirements and expectations! We hope the new car looks after you well and that we can welcome you back should you require another leased vehicle in the future. Happy Motoring, FVL

Posted 2 years ago

“Very helpful. Enquired about a vehicle on the basis that I had experienced significant delays with a vehicle I had ordered through another provider. Turnaround time from my first conversation to my new vehicle being delivered only around two weeks. Very impressed.”

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Posted 3 years ago

“Absolutely first class service, honest and upfront advice / no pressure and fantastic after sale service.”

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Posted 3 years ago

Hello Debs, and thank you for our stellar review! If we were trying to summarise what we're trying to do, that would just about cover it off! Thanks again, and we hope you enjoy your new car! Happy Motoring, FVL

Posted 2 years ago

“Everything about the car and staff was brilliant everyone so helpful”

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Posted 3 years ago

“Honest, realistic and went of their way to find the car I wanted.”

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Posted 3 years ago

Hi Jackie thanks for the very succinct review! It sums up what we try to achieve daily with one sentence! We hope you enjoy the new car! Happy Motoring, FVL

Posted 3 years ago

“Peter was extremely knowledgeable and very understanding. He went out of his way to help me sort everything out and is worth his weight in gold. Delivery of the new car was difficult for me to organise - not with FVL but with the other company collecting the old car - all sorted.”

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Posted 3 years ago

Hi Lucy! Thanks for taking the time to share your feedback with us! It means a great deal. Peter will be delighted to hear about your review also. And we're happy to hear that you got your previous vehicle organised ok. Happy Motoring, FVL

Posted 3 years ago

“Very happy with all aspects of my dealings with FVL in the lease of my Ford Puma ST line X 155 hp. Although a bit of a wait as is normal these days FVL kept me fully informed over the period and the delivery was very smooth and professional. Happy to recommend FVL to family, friends and anyone else who will listen.”

First Vehicle Leasing 5 star review on 19th August 2022

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Posted 3 years ago

Thanks for the amazing five-star review, Frank! Your new Puma ST-Line looks fantastic in that Power Blue colour. We're delighted to hear that we could keep you updated throughout and that we met with your expectations. We hope to welcome you back in the future should you require another. Happy Motoring, FVL

Posted 3 years ago

“I have used FVL many times in the past; however, with a changing life style, I have not had the need to acquire a vehicle since 2015. I am likely to require a new vehicle in the near future and I will be back drumming on the FVL door in the coming months. The service has always been first class and I would recommend FVL to anyone who is looking to renew or for a first time car lease.”

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Posted 3 years ago

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Posted 3 years ago

“They were clear about what I would get and delivered the vehicle within about a week! They were happy for to give me quotes on various lengths of contract and mileage.”

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Posted 3 years ago

“This is my second car through FVL, I've dealt with Chris Peart from the start, he's stayed in contact with me over the last 5 years and and I've always found him to be responsive and helpful. Good customer service has meant that I've not looked elsewhere and I'm sure my next car will be organised by him too! Thanks Chris :-)”

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Posted 3 years ago

Hello Clare and thanks for taking the time to write your review about FVL. We're delighted that you came back for a second time and that Chris was able to assist you. We hope your new car looks after you well and hope to welcome you back should you need another! Happy Motoring, FVL

Posted 3 years ago

“Everything was dealt with swiftly. From start to delivery it was about 6 weeks, as the car I chose was in stock. Prior to that Darren from FVL had helped me for weeks to find the right car suitable. Very good service.”

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Posted 3 years ago

“great service from the initial phone call enquiring about leasing right up until the delivery. one little moan were the car had been kept in storage for a month for when it was delivered it was very dusty/dirty.”

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Posted 3 years ago

Hi Steve, and thanks for your feedback. We're delighted by your five-star rating for FVL's service and are sorry to hear that your car arrived in less than perfect condition. Please email our customer services team at crm@fvl.co.uk, and they can look into that for you. We hope the new car treats you well. Happy motoring, FVL

Posted 3 years ago

“Despite having to wait several months for my car, no fault of FVL, I was kept informed along the way. The process of leasing was made very easy. The people I spoke to were always helpful and polite and informative. I would have no hesitation in recommending to others. Thank you.”

First Vehicle Leasing 5 star review on 23rd July 2022

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Posted 3 years ago

Hello Elaine, Thanks for taking the time to share your feedback and upload a photo of your lovely yellow Picanto! It looks very summery indeed! Thanks for your patience with waiting for the car; things are difficult with supply, to say the least, at the minute. We hope the new Kia looks after you well and hope to welcome you back should you need another lease deal in the future. Happy Motoring, FVL

Posted 3 years ago

“Car came within about a week, really happy”

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Posted 3 years ago

Hi Meg, and thanks for your five-star review it means a great deal! We hope you are enjoying the new car! Happy Motoring, FVL

Posted 3 years ago

“A really good business to deal with, no hassle and a fast process when ordering a car from stock which was delivered in less than a month. John from sales was really helpful and ensured that the transaction was as quick and pain free as possible. Will be looking forward to dealing with them again when my recent deal is due for renewal.”

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Posted 3 years ago

Hello Noel and thanks for taking the time to share your feedback it means a great deal. We're delighted to hear that the service met and exceeded your requirements and we too hope to welcome you back should you need another leased car in the future. Happy Motoring, FVL

Posted 3 years ago

First Vehicle Leasing is rated 4.8 based on 1,554 reviews