First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,556 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Questions

Metrics

4.8

Based on 1,556 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been leasing cars from FVL for 20 years and wouldn’t go anywhere else. Chris Peart provided a first class service from start to finish. No complaints and very happy with the new vehicle.”

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Posted 2 years ago

“I have dealt with FVL for a number of years, and they have always shown great customer service, their vehicles are competitively priced, and nothing is too much trouble. Leon Lee has always been helpful and accommodating, and always able to offer great suggestions to suit my needs.”

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Posted 2 years ago

“I always receive great service from FVL. Peter Sherry is always there to make sure that the process from start to end goes to a higher level. Thank you Peter”

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Posted 2 years ago

“FVL are always a pleasure to deal with and give a great service. Thank you :)”

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Posted 2 years ago

“This is my second round of leasing with First Vehicle Leasing. Couldn't be happier. My contact point throughout both leasing contracts - Peter Sherry couldn't have been more helpful and communicative, no question was too small or left unanswered. The cars we've had have been (& continue to be) first class. Completely recomended.”

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Posted 2 years ago

“FVL, and Chris Peart inparticular, have been extremely helpful and attentive during the whole process, with expert guidance throughout. I would recommend the company without hesitation, and indeed have already done so.”

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Posted 2 years ago

“We have been very pleased with the communication via Chris Pert He has always been easily contacted when we had a question The whole process has been relatively smooth”

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Posted 2 years ago

“I am very happy with the service with first vehicle leasing Chris Peart was great, this is the second time using them”

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Posted 2 years ago

“I dealt with Peter Sherry who made getting a new lease vehicle very easy. nothing was too much trouble. His aim is to make sure the customer is fully satisfied and helps you with everything along the way. I would highly recommend FVL to other people.”

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Posted 2 years ago

“Although the agent I worked with was very good, delays on the car order meant I had to look at another vehicle, and although I had originally cleared finance, everything became a mess and I kept having to submit more and more financial information until I wasn’t sure I would even get a lease vehicle, so I switched and ordered with no hassle from a competitor, and then was very disappointed with FVL for not refunding me fee I had payed to them. My original order was made in February, so I should have allowed plenty of time to get delivery.”

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Posted 2 years ago

Hi Renee I'm sorry to hear that your experience with us left you disappointed. Unfortunately, we have to abide by the rules and requirements of our partner finance companies. In your case, they had asked for quite a bit of additional information but we were more than prepared to assist you to provide what was being asked for. As you decided to order a vehicle elsewhere and, as we had provided our service to you, we retained the fee you paid for our service, as per the terms and conditions of the order you signed with us. I hope this explains but, if not, please get in touch directly and we can discuss further. Duncan

Posted 2 years ago

“I delt with Jack Broad and he was fantastic. I asked a lot of questions, asked for a lot of quotes for different cars and it was never too much trouble for him. His communication is top notch. Then when doing the finance application he was very patient with us as our situation was a little more complicated than the average. Overall the service given by this man Jack Broad was brilliant. The car industry needs more people like him!”

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Posted 2 years ago

Hi Leon Thanks very much for this - we really appreciate it and are delighted you had a good experience. Jack is brilliant and you're not the only one who has told us this about him. Happy Motoring. The FVL Team.

Posted 2 years ago

“Ross Longmuir was very helpful in when I was looking to lease a new vehicle. He was very responsive to all my emails even after I received the car. I would definitely recommend FVL to friends and family.”

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Posted 2 years ago

Hi Stephanie Thanks very much for this - it is much appreciated and we're delighted to hear you had a good experience with us. Ross is terrific and we're lucky to have him. Happy Motoring. The FVL Team.

Posted 2 years ago

“Amazing service and communication throughout. Would highly recommend!!!! Jack & Tina were fantastic!!”

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Posted 2 years ago

Hi Joe Thanks so much for your feedback - we really appreciate it and are so pleased you had a good experience with us. Jack and Tina are both absolutely brilliant at what they do and it is great to hear they have surpassed your expectation. Thanks again and happy motoring in your new car. The FVL Team

Posted 2 years ago

“I unfortunately happened across this company whilst searching for lease deals. I tend to take review sites with a pinch of salt as the reviews often contradict each other. This time it was at my peril. They quoted me a price that I was happy with so I proceeded to do the finance application( credit check). It was once I had completed this stage, they realised that the price they had quoted was incorrect. Apparently the lease data base information on their quoting system had been input incorrectly, meaning the price I had been quoted was incorrect. The price given was for a business lease and not a personal lease, the difference being a considerable increase. The company was very unprofessional and really didn't seem to know what they were doing so I chose to go elsewhere. I was annoyed due to the time wasted but didn't get around to reviewing them. I just happened to check their website tonight over a week later and they are still incorrectly quoting the lease price for the vehicle. I now wonder if it was actually an IT mistake or a very unscrupulous way to get you to visit their website. I requested that all my private details be removed from their system which they advised me they had done but I still get emailed offers. So much for data protection. I now feel lucky to have avoided them.”

Helpful Report

Posted 2 years ago

Hi Paul Thanks for your feedback and we apologise you had a bad experience. Having investigated, it appears this was a genuine error on our part as a 'business only' tag was not applied to this offer on the website. It was added as soon as this came to light and, although you are correct that we are still advertising this deal on our site, you will now see a prominent banner on the page stating it is for business customers only. We never knowingly advertise prices we cannot achieve. Your details have been removed from our marketing database, as requested. Should you want to discuss further, please call on 0800 298 2030 and ask to speak to me. Duncan

Posted 2 years ago

“Peter Sherry’s service was absolutely amazing. He was honest , open and very keen to go the extra mile. For Peter the focus is on making his customers happy and satisfied. All was done and delivered to plan. No messing around or sale gimmicks. Would HIGHLY recommend.”

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Posted 2 years ago

Hi Mrs Osh Thanks so much for the positive feedback - we're delighted you had such a good experience. Peter is one of our longest serving members of the team and he really knows his stuff. We're very proud of him. Thanks again and happy motoring in your new car. The FVL Team.

Posted 2 years ago

“Great service, very friendly and everything was well explained and prompt. Jack was an absolute star and I highly recommend First Vehicle Leasing”

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Posted 3 years ago

Hi Vicky Thanks so much for the feedback and we are really pleased to hear Jack looked after you so well. We hope you really enjoy your car!! The FVL Team.

Posted 3 years ago

“A big thank you to Jack Broad who has been patient and really helpful throughout a smooth and easy process in getting my leased vehicle. Very friendly and went over and above at times to ensure I got the car I needed as soon as possible Thanks again”

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Posted 3 years ago

Hi Ahmed Thanks very much for the feedback. Jack is awesome and we're really glad to hear he looked after you so well! We hope you enjoy the car. Happy motoring. The FVL Team.

Posted 3 years ago

“Josh was brilliant throughout the process. He was patient, extremely helpful and managed to get me a great deal! Thanks so much for your help Josh - would recommend to anyone leasing a vehicle.”

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Posted 3 years ago

Hi Susannah Thanks so much for this review and we're delighted that you had a good experience with Josh - he's a star! We hope you enjoy the car and have happy motoring for the duration of your contract. The FVL team.

Posted 3 years ago

“The process was very smooth and efficient, the driver who delivered vehicle was extremely friendly and explained all the important bits relating to the vehicle.”

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Posted 3 years ago

Thank you for sharing your experience Kevin! We're pleased you experience has been so positive and thanks for taking the time to review our service. We hope you have many happy hours in your shiny new car. Your feedback ensures we keep on top of our game so your next experience will be even better! Meantime, all the Team wish you all the best for the future and happy motoring!

Posted 3 years ago

“From my initial call, enquiring about the prices and availability of my preferred new car. The support, information and follow up has been excellent. Thank you to all the personnel involved”

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Posted 3 years ago

Hi Cheryl, Thank you for taking the time to review our service and share your leasing experience. We are all pleased that you have found the journey so positive, and thank you for your kind comments. Your review enables us to evaluate and build on the service we provide, hopefully making the experience even better next time! So thank you again Cheryl, and all at FVL wish you many happy hours in your new car! Happy motoring from all the Team!

Posted 3 years ago

First Vehicle Leasing is rated 4.8 based on 1,556 reviews