First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,554 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Questions

Metrics

4.8

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a great deal on a car and the guys, Chris Peart in particular, dealt efficiently with a slight hiccup (from the dealerships side) ensuring I still received the car I wanted at the price agreed. The service throughout was friendly, professional and I was kept updated on a regular basis.”

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Posted 7 years ago

“Excellent service again from start to finish. This is my second car through FVL and can not fault their customer care. I have recommended them to my work colleagues and they have all taken up their service. thanks again.”

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Posted 7 years ago

“Acquired what I wanted and offered options”

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Posted 7 years ago

“Just took delivery of our Mercedes glc. No hassle no hidden costs and excellent service from start to finish.”

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Posted 7 years ago

“Superb communication from the outset. Very polite team and far outweighs service received from other providers.”

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Posted 7 years ago

“This is my second car through FVL excellent communication and a fair price, and was able to keep my existing car for another month to coincide with delivery of new car which was exchanged on the same day.”

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Posted 7 years ago

“They do what it says on the tin!”

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Posted 7 years ago

“Brilliant service”

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Posted 7 years ago

“Great communication and I liked the text message reminders”

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Posted 7 years ago

“Getting the car that I wanted and quickly”

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Posted 7 years ago

“My last 4 cars have been leased through FVL and I always receive the same excellent deals and service.”

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Posted 7 years ago

“Helpful staff, quick answers to questions”

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Posted 7 years ago

“very professional and very helpful”

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Posted 7 years ago

“Efficient, polite and helpful service Timely communication without bombarding with too much information”

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Posted 7 years ago

“Great service and very efficient! Customer service is excellent which made the whole process of leasing our new car very easy!”

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Posted 7 years ago

“Really pleased with the service was effortless, quick and no hassle Defo be using them again”

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Posted 7 years ago

“Peter Sherry and all members of the team were very helpful in making arrangements to ensure the leasing went smoothly. Many thanks to all😊”

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Posted 7 years ago

“The process was completely hassle free and car was delivered on time”

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Posted 7 years ago

“Very helpful. Made leasing easy.”

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Posted 7 years ago

“From the first time I contacted FVL on 12th April, and spoke to Colin Ronald - my account manager, to the time the vehicle was delivered some 6 weeks later (24th May), I found the whole process ‘Absolutely FAULTLESS’. It’s my first time leasing a vehicle, and Colin, guided me through the whole process in a professional manner, with minimal fuss. He helped and advised me on some key points of my selected vehicle, and always went above and beyond his call of duty. He sourced the stock levels daily for my preferred 2 colour choices of the chosen vehicle, and, even offered a third colour choice for an immediate delivery, to which I declined. However, Colin, out of the blue - contacted me a few days later, and had sourced the vehicle in my preferred colour choice. The documents were emailed to me, and were returned to FVL by the recommended Registered Post - simples. I took delivery of the vehicle on Thursday 24th May, and I’m very pleased with it and the whole process provided by Colin and the staff at FVL. It’s maybe a first for me, but it certainly won't be a last. Thanks to everyone at FVL, and I’m extremely grateful for your help, advice and understanding on our first private lease. Aimee”

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Posted 7 years ago

Hello Aimee and thanks for taking your time to share your feedback. Your comments reflect exactly what we are trying to achieve as a business. It means a lot to us that you enjoyed the experience and found the service useful. We look forward to welcoming you back when the time comes! Enjoy the new car. Happy Motoring, FVL

Posted 7 years ago

First Vehicle Leasing is rated 4.8 based on 1,554 reviews