Fish for Thought Reviews

Name: Fish for Thought
Rating: 4.04

4.0 Rating 24 Reviews

71 %

of reviewers recommend Fish for Thought

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4.0

Based on 24 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Oh dear - wish I’d read some earlier reviews. Their prices are high but I figured it’s important to support a family business that promotes sustainability. I ordered based on an offer - spend more than £150 and you get a free Salmon en Croute….so I went all out and did. Turned out buried at the bottom of a long list of offers, that Iwasnt interested in there was a clause in small writing - order by x date to get this offer. I’m a first time customer and didn’t spot it…..you would need to know this was a possible clause and go searching out for it. So I contacted Customer Service and got a transactional ‘sorry that you missed it’. Honestly I-feel duped. Zero effort to try and help from their Customer Services lady - what a contrast to the warm, cheery welcome letter post first purchase. Won’t buy anything more from them, which is their loss, as I was likely to be a regular. I have no faith they will change the layout of their offer emails - it stacks the odds in their favour. Be very careful before you choose to buy from them and search the small print before clicking that payment option.”

Helpful Report

Posted 5 months ago

“I looked at the prices on the fish for thought website and was truly shocked, higher than comparable companies who deliver fresh and frozen seafood. Much higher than the price of my local Seafood Shack for fresh seafood and up and up to three or four the price of frozen fish fillets such as hake, cod and haddock that I have purchased from Farmfoods, Aldi and Morrisons. None the less, I love fish and seafood, so placed an order as they claim the fish sold is caught by local Cornish fisherman in local waters. My order was for a cooked lobster, bouillabaisse kit for 2 and a monkfish curry kit for 2. This came to a hefty £71 after a 10% discount. However, as my order was over £65, this came with a free mackerel and romesco sauce to soften the blow. I placed the order only to receive an email straightaway indicating the bouillabaisse was out of stock and my order now, after the 10% discount was for £56.52. I rang Fish For Thought, only to speak to an unhelpful and uninterested woman who just confirmed that there was nothing she could do and as my order was below £65 I would not get the free mackerel. I cancelled the order immediately, but apparently my refund would likely take 7 days. On the Fish For Thought website it is claimed: 'At Fish for Thought we pride ourselves on going the extra mile and doing our best every day, for all of our customers. I am proud of our hard working and dedicated team, all of who care passionately about what we do. Having said that, we are not perfect, and occasionally things do go wrong. What I guarantee, is that when they do go wrong, we will do whatever it takes to make it up to you.' I was disgusted by the attitude of the uninterested woman whom I spoke to at Fish For Thought, which was in stark contradiction to the claim made above. 'We will do whatever it takes to make it up to you' is one of the most empty promises I have ever seen. I am unlikely to order again from Fish For Thought, the customer services is unhelpful at best, and the prices of their fish is higher that the many other alternatives. If I could have awarded one star I would have. I also note on their website, that they are selling Padstow Brewing Co beer 'Lobster Kveik' (4 x 440ml) for £22. This mark up gives an indication of the premium prices that Fish For Thought charge.”

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Posted 9 months ago

“Our first order was excellent, but the smoked salmon in our second order was very fatty, I would never have selected it.”

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Posted 3 years ago

Fish for Thought is rated 4.0 based on 24 reviews