fleur de paris Reviews

2.00 Rating 3 Reviews
33% of reviewers recommend fleur de paris

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Customer Service
communication channels
Email, Telephone
"Ordered 2 lots of flowers for Valentine’s Day and the most important item (personal card with the important words) was missing, called them up and they weren’t even interested other than we are sorry and that I could go to local shop to purchase one which is not the point, nothing was offered to rectify this other than that the lady would speak to manager and email us back, month later nothing ever received, poor customer service and seems like not interested in customers or further custom wouldn’t waste another £ very poor service received. Would not recommend"
Posted 6 months ago
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"No availble communication on the website led to disappointment. Ordered for Valentines day 2019, as the sender I have no access to DHL to rearrange the delivery or suggest an after 4pm time slot. None of this was made clear. As an Internet business you should agree with DHL that the buyer has access to the package. Its now 7 days passes since the delivery date and my loved one had no surprise as had to call DHL herself. Could have been easily avoid if I was allowed to leave a note at time of purchase or if you had live chat. Then i would have known and ordered elsewhere. Also unable to contact you its been 4 days since my email to you and no response. No option to speak to you either by phone which was my preferred option why not have a contact number on your website. Very disappointed that in 2019 a company can be faceless. So much for German efficiency, will not be recommending or using again. Useless money takers selling the dream delivering the nightmare."
Posted 6 months ago
"Took a while to arrive, but packaging was nice and the product was as good as new."
Posted 1 year ago
fleur de paris is rated 2.00 based on 3 reviews