Floors 4 You Ltd Reviews

Name: Floors 4 You Ltd
Address: 100 Birmingham Road, Dudley, Dudley
Rating: 2.55

2.6 Rating 64 Reviews

38 %

of reviewers recommend Floors 4 You Ltd

Company Reviews

Questions

Metrics

2.6

Based on 64 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01384 237001

Email:

customerservices@floors4you.co.uk

Location:

100 Birmingham Road, Dudley
Dudley
DY1 4RF

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the flooring but very poor service. Took over 2 weeks to deliver one pack of laminate. Poor communication”

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Posted 5 years ago

“I have had 4 boxes of flooring delivered and all are damaged and xant be used i have emailed and no response as of yet i need this sorted asap”

Helpful Report

Posted 5 years ago

“I am waiting for a call back from your customer service department to make a complaint....I have now been waiting almost 6 hours for a call back.”

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Posted 5 years ago

“I bought laminate flooring for 3 rooms from the Hanley branch, sales staff telling me the quality was great. Within 2 months the flooring had marked in several places from furniture, which we had in previous homes with laminate flooring and never an issue. I reported the issue in March 2018 and after several telephone calls made and being brushed off and messed about eventually the floor fitter came to view the product and said it was accidental damage. This was a cover up for being sold poor quality laminate in which they no longer stock. Several staff members were lying, unprofessional saying they would get it sorted, they would call me back and they never did. A new area manager took over during which i reported the incident to trading standards, we spoke recently on Friday and he promised he would call me on the same day or Monday and nothing, i called Tuesday and i was told he would call me, nothing and again on Wednesday. I called on Thursday 6 days after the original call and eventually he called me and said there that can be done unless i pay for an independent inspector to view the laminate and write a report. Bearing in mind they are self-employed, expensive and none in the area. To sum my appauling experience up - this shop should be closed down, they deceive customers about the quality, they lie and are non-helpful when there is an issue. I reported the issue in March and only just has somebody come to inspect, i was told they would come on 29th June and they did not turn up only after i reported the shop to trading standards did the fitter turn up to inspect. My advice is don't waste your money in this place, awful quality and the worst customer service.”

Helpful Report

Posted 5 years ago

Floors 4 You Ltd is rated 2.6 based on 64 reviews