Floors 4 You Ltd Reviews

Name: Floors 4 You Ltd
Address: 100 Birmingham Road, Dudley, Dudley
Rating: 2.55

2.6 Rating 64 Reviews

38 %

of reviewers recommend Floors 4 You Ltd

Company Reviews

Questions

Metrics

2.6

Based on 64 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01384 237001

Email:

customerservices@floors4you.co.uk

Location:

100 Birmingham Road, Dudley
Dudley
DY1 4RF

Write Your review

Tell us how Floors 4 You Ltd made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order online and great service from delivery man😀😀😀”

Helpful Report

Posted 5 years ago

“Fantastic caring helpful”

Helpful Report

Posted 5 years ago

“Although product I bought was delayed by a couple of days I was at least kept informed by the salesman in the Crosshands store. Has now been fitted but needed an extra pack but all good now .”

Helpful Report

Posted 5 years ago

“Very quick service”

Helpful Report

Posted 5 years ago

“My oak floor is beautiful. I needed one more box to finish it. I was told it was no problem when I bought it to get more if needed. I ordered and paid for it on February 13th and it finally arrived after many phone calls on March 12th. I also e mailed them from this site messages but nobody bothered to reply. I’m very happy with the floor. The long delay to finish the job was unsatisfactory.”

Helpful Report

Posted 5 years ago

“Awful customer service 2 cancelled deliveries no explanation and substitute underlay. The flooring itself is excellent just let down by poor delivery.”

Helpful Report

Posted 5 years ago

“Number one a request for two extra packs of Antique white were requested to enhance a previous order and the wrong colour was (Arctic white) was placed on the order Number two the parcel force track get system informed me that the packs had not been available for dispatch Number three parcel force finally delivered the correct colour boards but BOTH packs were damaged! My contractors and decorators have all had to stop their work and go on to other jobs! My New furniture is scheduled to arrive on the 19th of this month!”

Helpful Report

Posted 5 years ago

“Ordered flooring from the store was told it would be in store later that week ..... went to collect and I was told they had not processed the order. Accepted alternative flooring with amended receipt only to find other items which were discounted on purchase had been increased to companies regular price?? Queried this given no satisfactory explanation. Eventually I got the original order. I was short so ordered extra online on a Saturday to collect in store i called the store to confirm they had stock and was told that it would be processed on Monday so I called head office on Monday to confirm collection could be made that day and was told that it would be fine. Went to Erdington store for collection and was advised that the order had been cancelled!! Called head office to be told that the order was processed and could be collected. However although there was a lot of hassle and rearranging a fitter the flooring is very good and I am pleased with it.”

Helpful Report

Posted 5 years ago

“This is about as bad as it gets. This is just a shady umbrella company getting it as much stock as they possibly can and they’re not following up on their obligations floor so to me with an extended warranty were over exaggerated in their structure and unsuitable for the property they have just decided. As a result will be entering into a legal attempt to dissolve them forthwith. Before you buy look up the company history find out the names of the directors and follow with their creditors. Under no circumstances handover any money!”

Helpful Report

Posted 2 years ago

“Absolute cowboys and con artists - placed an order with this 'company' back in May 2019 for £3800 which was paid in full at that point, by October 2019 despite many phone calls and letters to the same...the work was never completed, the work which had been carried out you average Joe could have done it more competently. The long and the short of this review is that in September 2019 the company went into adminstration, liquidation or call it whatever....BUT they are still trading under the same name and from the same branch as the original order was placed. We've had solicitors trying to get to the bottom of this to no avail other than to receive a bog standard letter back from a restructuring company etc etc...my advice STEER CLEAR!!!! We are now submitting detailed documents to Companies House to expose this 'company' to prevent other people from getting ripped off.”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS COMPANY! We used the Llansamlet branch in Swansea and have had the worst few months with them, bunch of horrible cowboys!”

Helpful Report

Posted 4 years ago

“perhaps every body should know they are now floor your home .ha ha wankers .”

Helpful Report

Posted 4 years ago

“93 Dudley Road Halesowen B63 3NS This is the "new headoffice" address, so you can send your formal demand letters there!”

Helpful Report

Posted 4 years ago

“Purchased flooring from Blaydon store on the 20th h of July said it would take 7-10 days to come in never heard from them so called into the store and when I got there the shutters were down and they said they had moved to another premises so I went to the new address and non existant. Even head office is not answering phone. Absolotely disgusting how they treat customers.”

Helpful Report

Posted 4 years ago

“I wish I had read the reviews before I handed over £820 in cash for an order to collect this week. The store has closed and has been emptied. No money now and no flooring. The Head Office is a joke. The woman on reception is a liar. She said the Area Manager was in a meeting. Of course they were!! She said they would call me back. That was a big fat lie too. Do not deal with them. I am taking legal action. That will be a fat lot of use too. Don't waste your time with this company.”

Helpful Report

Posted 4 years ago

“I purchased from Floors4you, who also sent Damien Williams to fit flooring, what a joke!...after months trying to get it resolved I spoke to Trading Standards who have advised that as Floors4you sent fitter, under consumer act Floors4you have in eyes of law supplied & fitted flooring, so will be taking this down the legal avenue.”

Helpful Report

Posted 5 years ago

“Shocking! 7 weeks for delivery and it still hasn't turned up!!! Cancelled delivery dates at the last minute and no one EVER answers the phone or emails at Head Office! Promised Managers call backs never happen!”

Helpful Report

Posted 5 years ago

“Recently had floor supplied By Floors 4 You, and they instructed Damien Williams to install. What a disaster, Floors 4 You were totally Unprofessional in the way they dealt with our order/instructions, and complaints. The way it was installed was Shoddy, Shoddy workmanship and I had to tell Damien Williams to leave and that I would finish it myself. If you want a nice floor, installed correctly, do not go to Floors 4 You and if Damien Williams turns up to install do not let him in your house. In conclusion, Totally Unprofessional Company, using Soddy Unprofessional installers avoid at all cost.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Ordered Flooring from Floors 4 you and as I am an Engineering Consultant, I gave them a Computer drawing of how we wanted the pattern to run. Monday 16 April Damien Williams arrived to install floor as per Floors4 You instruction As it was in our hall we were effectively trapped in our lounge until Damien called me to say that he would not install the door cover strips supplied by Floor 4 You. As soon as I saw what they had done I told him that I was extremely unhappy with the way that the floor and edgings were installed, the pattern not according to my drawing, with the edgings not cut and finished as they would normally be, but just cut square. He then continually spoke a load of rubbish and I think he thought that as we are OAP’s that we would just accept what he said, but as an Engineering Consultant I know how things should be done. He then said that he would not install the door strips supplied (Probably would take too long or he was just not competent). He said he would fit stick on strips he had in his van and we could pay him for them and return others to Floors 4 you for a refund. He then fitted 6 off strips to the 8 doors, but had run out so we had 2 doors without strips. At that point I had had enough of Damien Williams and told him to go and I would supply and install the remainder myself. The next day all the floor strips he had fitted had all come up,as he had stuck them to dust from his cutting. Visited Floor 4 you the next day and complained that the floor was not fitted as per my drawing and about the very shoddy way it was installed, and that it should all be replaced, which the sales assistant agreed that he had my drawing showing how it was to be installed. I was then rang back in afternoon to be told that It was my word against theirs, so they would not do anything to rectify (tough), but to contact their head office for a refund for the returned floor strips. After 8 phone calls over a week I eventually had the £34 reimbursed. If you want a nice floor that you can be proud of, do not go to Floors 4 You and if Damien Williams turns up to install it do not let him in your house. In conclusion, Totally Unprofessional Company, using Soddy Unprofessional installers avoid at all cost.”

Helpful Report

Posted 5 years ago

Floors 4 You Ltd is rated 2.6 based on 64 reviews