“Most disappointing experience ever. My partner ordered flowers almost two weeks before Valentine's Day to surprise me. Paid extra for an early day delivery, and not only they missed the time schedule required, but also delivered a DAY later. Considering flower arrangements are the most searched item on this date, it is pretty disappointing that this store failed to do the one job they are required for. Left us with no answer, and no communication until the morning after. Never ordering from here again. Don't trust their service!”
“I have ordered 4 times from flowers.ie and three of them including this last one (which will literally be my last order from them) have had issues.
Either the flowers were old and browned or there were items missing or delivery late.
Customer service always responds promptly, but their resolutions are basic and simply don’t make up for the poor initial service.
I shall stick with local providers in future.”
“I received a the hat box of flowers on 29th July with a balloon, wine and chocolates. The flowers were brown around the edges the box of chocolates was scuffed and the balloon was half deflated. This was an expensive gift bought by my company and it really wasn't acceptable. I rang and explained what had happened and was assured this would be sorted out and a new arrangement would be sent to me the following Tuesday when new flowers came in. This never happened. The flowers had to go in the bin the following day as they were completely dead. very poor experience.”
“Hi received lilies for in an amazing vase and 2 weeks later they are going strong. Received the hat box a week later and they are stunning. I have also sent flowers and they where delivered when I needed. They sent me a video before they went out. Flowers are top class a professional service is outstanding.”
“My son ordered flowers for my birthday but I was away. Finally got them four days later but they were in very poor condition by then. It was impossible to remove them from the box as the oasis wasn't taped together and the arrangement was very deep in the box.I thought that would be a given as I have some experience of flower arranging. Felt you could have done better like giving a call to say a delivery was due. I could then have arranged a friend to collect rather than having them in a van for four days. Sorry to have to say that but it might help you with future orders”
“Ordered flowers a week in advance but got an email the day before they were due to say they weren't going to arrive for another 5 days. Completely ruined mothers day. Appalling customer service.”
“I got the most beautiful flowers delivered to my mother in law... Great service and really quick delivery plus Alison was a great help such a pleasant girl”
“I live abroad and I ordered flowers for my mums birthday as I couldn’t come home to see her, the flowers were stunning, I received a video before they were sent out, and then an email when delivered, excellent service from start to finish. Highly recommended”
“I couldn't get to vist my mum during lockdown so decided to send flowers, They were so beautiful & were delivered to her the next day. Your website is fantastic, I was spoilt for choice of bouquets..My mum was so delighted..Thank you so much..I will definitely be ordering again.”
“Ordered flowers and they arrived 3 hours later , they where beautiful ❤️ Great website to order off and great customer service .. will definitely use again.”
