Flowers by Post UK Limited Reviews

Name: Flowers by Post UK Limited
Address: Flowers By Post Ltd Falcon House Central Way Feltham, Flowers By Post Ltd Falcon House Central Way Feltham, Richmond
Rating: 4.68

4.7 Rating 14,255 Reviews

92 %

of reviewers recommend Flowers by Post UK Limited

Company Reviews

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Metrics

4.7

Based on 14,255 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0208 973 2341

Email:

admin@flowersbypost.com

Location:

Flowers By Post Ltd Falcon House Central Way Feltham,
Flowers By Post Ltd Falcon House Central Way Feltham
Richmond
TW14 0UQ

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Flowers by Post UK Limited 5 star review on 19th October 2025

522

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought these for my mum for Xmas as she is in a care home. Although she loves the smell the bouquet is small and looks lost in a vase. Not good value for money”

Helpful Report

Posted 6 years ago

“Normally excellent service but last delivery was terrible. Flowers all over the place and wrong greeting card with the delivery.”

Helpful Report

Posted 6 years ago

“Unfortunately I inputted the wrong house number to my order (15 instead of 14), but the delivery never arrived at 15 either. I asked after delivery had been attempted once for it to be delivered to 14 instead but redelivery was attempted again at the wrong address anyway. Four days later and the item hasn’t arrived. Afraid I wouldn’t use your company again.”

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Posted 6 years ago

“The flowers due to arrive 15th Nov have still not arrived 18th - not too pleased really ....”

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Posted 6 years ago

“I have no idea how good the flowers were, but the process was let down by the postal service. Who first failed to deliver them on the day, wouldn't re-deliver for at leat two days and then created an issue about collecting them from the sorting office. Eventually we refused to take them as they had by now been sitting in the postal process for several days.”

Helpful Report

Posted 6 years ago

“I ordered this bouquet for a friend's Ruby anniversary, expecting the flowers to be a selection of reds/pinks/whites as the picture indicated. The received bunch were predominantly white and yellow, with some orange, and three overblown roses. Very disappointing.”

Flowers by Post UK Limited 2 star review on 28th October 2019

Helpful Report

Posted 6 years ago

“These should have been delivered Friday but have still not arrived yet and it’s Monday :( they were to cheer someone up :/”

Helpful Report

Posted 6 years ago

“Flowers ordered for Friday 25 October. They still have not been delivered, They were for my Daughters birthday on the 27th October.Not happy at all.”

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Posted 6 years ago

“As we have been your long time customer, we felt a need to let you know the feedback received from the people we have sent your flowers to in the past and recently. They all felt that the bunch of flower they received were too scanty and looked like something picked off the side of the road. Also the quality of it is not worth the money paid. Apologies if this feedback sounds a bit negative but we thought you would like us to say it the way it is. Many thanks. Streatham Baptist Church.”

Helpful Report

Posted 6 years ago

“Why are you sending me this request to review my experience when I have not received the flowers yet. Message timed at 13.57”

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Posted 6 years ago

“Have not arrived yet”

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Posted 6 years ago

“Have had many years , of excellent flower's from flowers by post , But this time out of 11 carnations , there were 4 spray heads broken off , And it was our 42nd wedding anniversary, so will be not using again shame .?? Regards Dave.”

Helpful Report

Posted 6 years ago

“Why send a review form before delivery date? Why not send a confirmation that flowers have been delivered? I do not know if my order has been fulfilled correctly. Last time you failed to deliver any flowers at all, so until I hear otherwise now, it is hard to assess your service.”

Helpful Report

Posted 6 years ago

“I was invited to write a review before I received a confirmatory email about my order. I am still awaiting and I am now concerned about my order.”

Helpful Report

Posted 6 years ago

“I ordered a 'mixed carnation' bunch of flowers, but delivery was a bunch of red roses! There was no e-mail to explain the change, so I have no idea if it was a mistake or a substitute. I would have appreciated being consulted on the different choice, if it was necessary to make a substitution.”

Helpful Report

Posted 6 years ago

“I ordered flowers by phone as the website was mot functioning well The order was placed and paid on Tuesday this week and everything seemed confident for 1st class delivery on Wednesday or if not on Thursday, today As yet the flowers have not been received and the telephone number seems out of order to query the problem Therefore I am feeling very disappointed by the company”

Helpful Report

Posted 6 years ago

“Disappointed that i was unable to use the promotion code for my purchase as there was a message to say that the code had been used before - that was on the 3 attempts that i made to make the purchase which didn't go through until the 4th attempt - so entered 3 times but order not completed on any of these occassions”

Helpful Report

Posted 6 years ago

“It was probably a fault with the website but I spent ages trying to place a simple order. Some of it was my fault because I managed to get two orders in my basket but the ‘remove’ button didn’t work nor did the payments page. When I tried again later my basket was empty but it wouldn’t let me use the discount code saying I had already used it. Previous experiences have been much better.”

Helpful Report

Posted 6 years ago

“I ordered flowers for Saturday but they didn’t arrive until Monday. Yes they were lovely but spoiled the surprise. I have used you before with no problems. Anne”

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Posted 6 years ago

“We sent these to friends who are needing a little cheer ,(the lady of the couple having been recently diagnosed with breast cancer), I asked for them to be delivered on Tuesday 28th,this did not happen, when they arrived they were not 100% and were rather in her words "battered and bruised around the edges", she said if some padding paper had been used to fill the space in the box it would perhaps have prevented them arriving in a damaged condition. We are disappointed that they arrived in less than perfect condition as they were not cheap.”

Helpful Report

Posted 6 years ago

Flowers by Post UK Limited is rated 4.7 based on 14,255 reviews