Flowers by Post UK Limited Reviews

Name: Flowers by Post UK Limited
Address: Flowers By Post Ltd Falcon House Central Way Feltham, Flowers By Post Ltd Falcon House Central Way Feltham, Richmond
Rating: 4.68

4.7 Rating 14,255 Reviews

92 %

of reviewers recommend Flowers by Post UK Limited

Company Reviews

Questions

Metrics

4.7

Based on 14,255 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0208 973 2341

Email:

admin@flowersbypost.com

Location:

Flowers By Post Ltd Falcon House Central Way Feltham,
Flowers By Post Ltd Falcon House Central Way Feltham
Richmond
TW14 0UQ

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Flowers by Post UK Limited 5 star review on 19th October 2025

522

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers arrived a day late for my wife's birthday and in a poor condition, having spent three days in the post. I complained and sent the attached photo after having them for just three days. Fortunately, FbP apologised and sent another bunch which were fine.”

Helpful Report

Posted 8 years ago

“Poor quality - roses and mini chrysanthemums flopped and died within 3 days. Label saying 'this side up' had been stuck on the wrong end of the box so flowers had travelled on their heads rather than on stems.”

Helpful Report

Posted 8 years ago

Dear Mr Laurence, Please accept our sincerest apologies for the condition of the flowers that were received. We do try to ensure at all times that the flowers are of the highest quality standard but delays or abnormal conditions during transit (like extreme weather) can sometimes cause an increase in the deterioration. If you would like to get in contact with us through our website or our Freephone telephone number, our customer care team will be happy to help resolve this issue. Thank you.

Posted 8 years ago

“Normally I would be very happy with my flowers as I tend to buy carnations. On this occasion I ordered fresia and found the didn't last as long. I was disappointed in the display after five days. I was glad they were sent to me and not a friend or relative.”

Helpful Report

Posted 8 years ago

“I was disappointed because I ordered a Saturday delivery in Jersey and the flowers were not delivered until Monday so had spent an extra 2 days in their box”

Helpful Report

Posted 8 years ago

“We have asked for a receipt for our purchase 3 times and it still has not been sent”

Helpful Report

Posted 8 years ago

“Ordered for Christmas delivery, unfortunately label came off so not delivered. Customer services phoned and apologized and resent after Christmas with a gift. The basket looked nice and colourful, unfortunately the blooms have proved disappointing, maybe time of year. Otherwise very happy with purchase.”

Helpful Report

Posted 8 years ago

“The person I sent the flowers to, thought they were lovely. However they were promised to be delivered on 21 December but did not arrive until the 22nd December, so disappointing.”

Helpful Report

Posted 8 years ago

“reliable service good price”

Helpful Report

Posted 8 years ago

“I have just spoken to my friend for whom I ordered flowers for her birthday, on December 18th. She told me that the flowers were and still are beautiful, especially the roses. However, I am not pleased that they were not delivered until the 23rd!. She had begun to think that I had forgotten her birthday. If I use this company again, perhaps I should pick an earlier date and then the flowers might be delivered on time and not 5 days late.”

Helpful Report

Posted 8 years ago

“A pleasure for 1 week then dissappointing for next 4 days when Pat had to dispose of flowers . Previously they have lasted for 3 weeks.”

Helpful Report

Posted 8 years ago

“Unfortunately I was very disappointed in the flowers I went to see my mum two days after the flowers were delivered and they were already past their best even though they were kept in a cool conservatory.”

Helpful Report

Posted 8 years ago

“By offering.me.good flowers at a very reasonable price. However I was not happy with the fact that neither your web site not your phone representative was able to take a payment with my First Direct debit card, despite the card being fully functional.”

Helpful Report

Posted 8 years ago

“It didn't- the flowers I sent my friend looked very sparse and she said they didn't last long. Wouldn't order from you again.”

Helpful Report

Posted 8 years ago

“I placed an order to be delivered during Christmas week so haven't received my flowers yet. Therefore, I can't really give you a rating yet as I haven't received my order.”

Helpful Report

Posted 8 years ago

“I have used 'flowers by post ' on several occasions but my latest order was a disaster from start to finish! I was unable to complete the order on the website due to a glitch at their end. Staff member who finally put the order through managed to put the wrong date for delivery and although I contacted the company immediately and was told it had been corrected THREE bunches of flowers were delivered in November instead of December wishing the recipients a Happy Xmas! Not very clever”

Helpful Report

Posted 8 years ago

Dear Mrs Knipe, I am sincerely sorry for any upset or inconvenience caused by the early delivery of your flowers. After looking in our system, I can see that you have been in contact with our customer care team and the issue has now been resolved. Thank you.

Posted 8 years ago

“Flowers delivered well packaged and on time but despite following full instructions for care and promptly putting them in water, they did not last very long and only partially opened. Not up to the previous high standard I had come to expect.”

Helpful Report

Posted 8 years ago

Dear Dr Leeming, Please accept our sincerest apologies for the condition of the flowers that were received. We do try to ensure at all times that the flowers are of the highest quality. If you would like to get in contact with us through our website or our freephone telephone number, our customer care team will be happy to help resolve this issue. Thank you.

Posted 8 years ago

“The flowers were bought as a gift for my sister so I didn’t actually see or receive them. However although I did not see them I did see a photo of them and although I thought they looked okayI felt that they did not quite match up to the picture of them online”

Helpful Report

Posted 8 years ago

“By sending me flowers”

Helpful Report

Posted 8 years ago

“Very disappointed with my last order. I'd ordered the flowers, which included freesias, for my Mum's 80th birthday as my late Dad always bought them for her but unfortunately they were well past their best upon receipt. Shame as they've always been nice.”

Helpful Report

Posted 8 years ago

Dear Miss Chapple, Please accept our sincerest apologies for the condition of the flowers that were received. We do try to ensure at all times that the flowers are of the highest quality. If you would like to get in contact with us through our website or our freephone telephone number, our customer care team will be happy to help resolve this issue. Thank you

Posted 8 years ago

“The flowers were nearly dead when they arrived”

Helpful Report

Posted 8 years ago

Dear Mr Dean, I am sincerely sorry for any upset or inconvenience caused by the quality of your flowers. After looking in our system, I can see that you have been in contact with our customer care team and the issue has now been resolved. Thank you.

Posted 8 years ago

Flowers by Post UK Limited is rated 4.7 based on 14,255 reviews