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Flowers by Post UK Limited Reviews

4.7 Rating 14,255 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Questions Metrics
4.7
Based on 14,255 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews
Visit Website

Phone:

0208 973 2341

Email:

admin@flowersbypost.com

Location:

Flowers By Post Ltd Falcon House Central Way Feltham,
Flowers By Post Ltd Falcon House Central Way Feltham
Richmond
TW14 0UQ

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Miss Fiona John-Baptiste
Verified Buyer
“Delivery was made 18th March not on the 17th as stated”
Helpful Report
Posted 4 years ago
Dear Fiona, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused and for the late delivery. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Peter Davies
Verified Buyer
“Absolutely useless never got deliver despite giving contact number, deliver person did not even both to ring”
Helpful Report
Posted 4 years ago
Dear Mr Davies, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr N G DUWE
Verified Buyer
“flowers were not fresh, but old, and with petals on the turn, what a grand disappointment and an embarrassment to give to my mum on her 77th birthday a jaded and faded bunch of expensive flowers, I was ashamed..never coming to your door to come thru my door again!!!!”
Helpful Report
Posted 4 years ago
Dear Mr Duwe, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused regarding the bouquet. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Julian Ludlow
Verified Buyer
“Bought 5 stems white oriental lilies for Valentine’s Day. Sadly none opened and two stems were bent.”
Helpful Report
Posted 4 years ago
Dear Julian, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused regrading your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Helen Eaton
Verified Buyer
“It is now a week since I ordered flowers for a friend who has lost her Father and 5 days after they should have been delivered. As there was no way to track the delivery, I had to contact the recipient to see if they had arrived, which ruined the element of surprise. This morning I have received a verbal apology and the delivery has been resent. Lets hope it arrives this time!”
Helpful Report
Posted 4 years ago
Dear Helen, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Ann Jarrett
Verified Buyer
“The flowers was delivered on wrong day . On 25 January I received from Stephanie . “I can I amend the delivery date on your order “.”
Helpful Report
Posted 4 years ago
Dear Ann, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Marion Stubbs
Verified Buyer
“I can’t think of anything good to say because my daughter’s birthday was 18th January and I ordered her flowers on the 10th so plenty of time to be delivered. Unfortunately she hasn’t received them as yet so to say I am disappointed is an understatement. Will never recommend or use this company again. I haven’t seen my daughter for over a year due to her living in jersey so this has totally spoilt my surprise for her. Mrs Stubbs”
Helpful Report
Posted 4 years ago
Dear Marion, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you soon. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Robert Beck
Verified Buyer
“These flowers were ordered for delivery on 1st January 2022 and didn't arrive until 4th January in a very poor state. Some of the flowers were covered in mould and many of the others have failed to open. I have used "Flowers by Post" on several occasions previously and always been very pleased with the service and quality but on this occasion feel very let down. The flowers were for a long standing friend who had surgery just before Christmas and I hoped this may help to raise her spirits. However because of their condition it failed to do so and I'm very disappointed with the outcome of my order.”
Helpful Report
Posted 4 years ago
Dear Robert, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the condition of the flowers and the disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Madeleine Bibby
Verified Buyer
“I am still waiting for confirmation that my flowers have been delivered !!!”
Helpful Report
Posted 4 years ago
Dear Madeleine, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Miss Anne Green
Verified Buyer
“Due to be delivered 31st December, as of yesterday flowers hadn't arrived, very disappointing.”
Helpful Report
Posted 4 years ago
Dear Anne, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies that your order failed to arrive. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Christopher Hamilton
Verified Buyer
“The flowers arrived in a bad state, they were in a bouquet but loose in the box ! by the time they were delivered they were battered and bruised, flower heads broken off. Complete waste of money and a disappointing gift.”
Helpful Report
Posted 4 years ago
Dear Christopher, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the condition of the flowers. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Patricia Cardy
Verified Buyer
“did not receive the flowers”
Helpful Report
Posted 4 years ago
Dear Patricia, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies that your flowers did not arrive. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Dr Heather Kinsella
Verified Buyer
“I am glad that you have asked as I was about to contact you as The flowers that I sent my sister for Christmas were terrible. The alstroemeria were badly frosted the only things that survived were the gold twigs and the carnations. Very very disappointing, particularly As inevitably they were a gift; terrible value for money!”
Helpful Report
Posted 4 years ago
Dear Heather, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the condition of the flowers. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Colin Sim
Verified Buyer
“They were ordered as a Christmas gift - but haven't arrived!!”
Helpful Report
Posted 4 years ago
Dear Colin, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies that your order failed to arrive. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One ofo ur team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Fiona Jenner
Verified Buyer
“Not Flowers by Post fault, the box clearly stated keep upright, all contents of Xmas Trugg disheveled left on the doorstep on its side.”
Helpful Report
Posted 4 years ago
Dear Fiona, Please accept our sincere thanks for posting a review following your recent purchase. Please also accept our apologies for the condition of the flowers. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you soon. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr David Jones
Verified Buyer
“Flowers were OK but arriving at 8.30pm isn't good enough”
Helpful Report
Posted 4 years ago
Dear David, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment regarding your order. Yodel deliver between 7 am and 9 pm on your chosen day. We are sorry to hear of your disappointment regarding the delivery time. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Beverley Cherrington
Verified Buyer
“Arrived late, nothing like the photo, refunded very poor looked like a two year old put flowers in basket.”
Helpful Report
Posted 4 years ago
Dear Beverley, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Susan Johnson
Verified Buyer
“Still waiting for a response re the disappointing flowers received for my father’s bereavement in March. This is the third or fourth time I have asked”
Helpful Report
Posted 4 years ago
Dear Susan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies if you have had no response. Having checked our email inbox, we can not seem to find any correspondence. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Angeline Gay
Verified Buyer
“They still haven’t arrived!”
Helpful Report
Posted 4 years ago
Mrs Mary Bowie
Verified Buyer
“Flowers never arrived!”
Helpful Report
Posted 4 years ago
Dear Mary, Please accept our sincere thanks for posting a review following your recent purchase. Having looked at your order it seems the wrong address was entered by yourself when placing the order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Flowers by Post UK Limited is rated 4.7 based on 14,255 reviews
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