Login
Start Free Trial Are you a business? Click Here

Flowers by Post UK Limited Reviews

4.7 Rating 14,255 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Questions Metrics
4.7
Based on 14,255 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews
Visit Website

Phone:

0208 973 2341

Email:

admin@flowersbypost.com

Location:

Flowers By Post Ltd Falcon House Central Way Feltham,
Flowers By Post Ltd Falcon House Central Way Feltham
Richmond
TW14 0UQ

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mrs Lynn Vinten
Verified Buyer
“The bouquet I ordered still hasn't been delivered, when contacting customer services they blamed the post. Will not be using you again.”
Helpful Report
Posted 4 years ago
Mr G Holland
Verified Buyer
“Problems happen - it is how you deal with them that matters. I wrote to you this week and haven’t heard from you. I ordered freesias for our wedding anniversary. They arrived with the first flowers open but droopy. I took them off. As further flowers opened they were shrivelled and droopy. I am very disappointed, both with the flowers and your lack of acknowledgement.”
Helpful Report
Posted 4 years ago
Dear Mr Holland, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs FIONA LEE
Verified Buyer
“Still not arrived at the destination, 4 days late already,”
Helpful Report
Posted 4 years ago
Dear Fiona, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the flowers not arriving yet. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr John Carswell
Verified Buyer
“Flowers did not arrive!”
Helpful Report
Posted 4 years ago
Dear John, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the flowers not arriving. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Ms Sandra Marks
Verified Buyer
“Flowers have not been delivered. Who is your courier company”
Helpful Report
Posted 4 years ago
Dear Sandra, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Dale Murphy
Verified Buyer
“The worst flowers I have received sent to my partner on a special occasion the flowers were dead totally ruined the occasion will not be using them again”
Helpful Report
Posted 4 years ago
Dear Dale, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Dr Tom Parker-Shemilt
Verified Buyer
“They used Yodel, who failed to deliver the day it was meant to turn up, and then damaged the box and roasted the flowers. Would not use again.”
Helpful Report
Posted 4 years ago
Dear Dr Tom Parker-Shemilt, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies foe the disappointment caused. Thank you for contacting our team for us to rectify the sitauation. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Miss Sharon Martin
Verified Buyer
“5th August, Time 20.24 - I contacted my friend in Troon and the flowers and chocolates have still not arrived, even though delivery was 31st July. What is wrong? The delivery address is correct. Her father passed away and her birthday is 12th August. I wanted flowers to arrive well before her birthday.”
Helpful Report
Posted 4 years ago
Dear Sharon, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the flowers not arriving. We hope the replacement flowers reached the recipient well. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Jean Moult
Verified Buyer
“Flowers never arrived!”
Helpful Report
Posted 4 years ago
Dear Jean, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the flowers not arriving. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Karen Tew
Verified Buyer
“Almost dead on arrival.”
Helpful Report
Posted 4 years ago
Dear Karen, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies for the condition of the flowers on arrival. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Carol Rowe
Verified Buyer
“Since the flowers have not been delivered and I am awaiting a refund what more can I say.”
Helpful Report
Posted 4 years ago
Dear Carol, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr C Pearce
Verified Buyer
“Flowers not as ordered only 4 carnations (one of which was broken) 3 spray carnations not the 10 rainbow carnations as ordered”
Helpful Report
Posted 4 years ago
Dear Mr Pearce, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs MADELEINE FRITH
Verified Buyer
“Very, very disappointed with these flowers - roses. As we advised Customer Services, no food was enclosed. (Refer Stephanie). Today, we have had to throw the bouquet out, just 6 days after receipt. The roses never came out, and went very floppy. Previous flowers from your company have always been excellent!”
Helpful Report
Posted 4 years ago
Dear Madeleine, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Dr Richard Broadbridge
Verified Buyer
“Not the greatest bunch of flowers for the money and arrived a day late. There are better on line providers elsewhere.”
Helpful Report
Posted 4 years ago
Dear Richard, Please accept our sincere thanks for posting a review following your recent purchase. Thank you for your comments which have been passed on to the relevant team. Please be advised on our website it states 95% orders arrive on your chosen day. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Paul Winter
Verified Buyer
“The flowers were lovely;delivery on time.HOWEVER they were also heavily infested with ants.dozens of them.five days after delivery ants are still appearing around the bouquet.8 so far this morning and its only 8 am.”
Helpful Report
Posted 4 years ago
Dear Paul, Please accept our sincere thanks for posting ae review following your recent purchase. Please accept pour apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Stephen Teasdale
Verified Buyer
“The flowers were delivered on time as promised, but were disappointing, to say the least. The bouquet is fairly small, with deformed and misshapen blooms. Certainly not worth the price paid. I am not happy with this product.”
Helpful Report
Posted 4 years ago
Dear Stephen, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Roger Hall
Verified Buyer
“flowers not delivered on agreed date as paid for. flowers delivered on the following day, damaged in transit by courier, 94 year old lady birthday gift complete let down. contacted your office and was dealt with by two very helpful and concerned ladies, who arranged a full credit on the day. thanks to all your staff who I had to deal with, the are a credit to you, sorry to say the courier was not up to your standard roger”
Helpful Report
Posted 4 years ago
Dear Roger, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We have passed on your comments to the courier company regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Linda Griffin
Verified Buyer
“I received an email confirming my order, but nothing since, so I have no idea if my order has been delivered or not and therefore cannot comment any further.”
Helpful Report
Posted 4 years ago
Dear Linda, Please accept our sincere thanks for posting a review following your recent purchase. We are sorry to hear you do not know if your flowers have been received. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Martin Matthews
Verified Buyer
“Order arrived damaged. This order was for a very , very special occasion, a 54th Wedding Anniversary !! The flowers were damaged due to the packaging having failed. The occasion was ruined due to this appalling performance by your company. I have been granted a full refund, however, I am extremely saddened that your company did not offer a compensatory bouquet of flowers by means of an apology as requested by me to your handling representative. I regret that I would not use your company again, and neither would I recommend your company to anyone else. Very sad experience. Mr M Matthews.”
Helpful Report
Posted 4 years ago
Dear Martin, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the flowers being damaged on arrival. Your comments have been passed on to the relevant team. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. We are very sorry to hear you will not use our company again. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Kevin Rooney
Verified Buyer
“Very disappointing. First time I’d bought from them. All flowers ok apart from white roses which had gone brown at the edges.”
Helpful Report
Posted 4 years ago
Dear Kevin, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Flowers by Post UK Limited is rated 4.7 based on 14,255 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request