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Flowers by Post UK Limited Reviews

4.7 Rating 14,255 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Questions Metrics
4.7
Based on 14,255 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews
Visit Website

Phone:

0208 973 2341

Email:

admin@flowersbypost.com

Location:

Flowers By Post Ltd Falcon House Central Way Feltham,
Flowers By Post Ltd Falcon House Central Way Feltham
Richmond
TW14 0UQ

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mr Jayson Taylor
Verified Buyer
“Total waste of time. Ordered for a friend who is grieving - although the website promoted "DELIVERY WITHIN 48 HRS!", this is a false claim and when questioned, they blame COVID and Royal Mail although everything else I have ordered in the past week has been delivered, I even checked Royal Mail's website to check on the current delivery situation in my area. I was not even provided with a tracking number. If I could cancel my order and break lockdown guidance, I would buy flowers from a florist and delicer them myself because after I week, the recipient still has no flowers!”
Helpful Report
Posted 5 years ago
Dear Jayson, Please accept our sincere thanks for posting a review following your recent purchase and we are pleased to hear the recipient was delighted with the flowers. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer care team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs B Bowles
Verified Buyer
“Still waiting nearly a week since I placed the order, which should have arrived 3 days ago. Website claimed dispatch by 48 hour tracked, apparently sent 1st class post instead so no tracking number. Seriously unimpressed.”
Helpful Report
Posted 5 years ago
Dear Mrs Bowles, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer care team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Alan Gillmore
Verified Buyer
“I was distinctly unimpressed by these flowers, 24 stems were ordered but only 22 received and some of them are wilting after only 2 days. The overall display looked like a £10 bunch from the local garage.”
Helpful Report
Posted 5 years ago
Dear Alan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the missing stems and also for them wilting after two days. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Jenny Warner
Verified Buyer
“Very disappointed with flowers Tinged with black My daughters were ok”
Helpful Report
Posted 5 years ago
Dear Jenny, thank you for posting a review. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Gillian Smith
Verified Buyer
“Very disappointed with flowers ordered for Christmas, there should have been 15 freesias and gypsophilia but there was only 7 freesias which didn’t look much at all in the box.”
Helpful Report
Posted 5 years ago
Dear Gillian, thank you for posting a review. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Allison Davis
Verified Buyer
“Afraid I was disappointed”
Helpful Report
Posted 5 years ago
Dear Allison, thank you for posting a review. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Steven Goulder
Verified Buyer
“They did not arrive”
Helpful Report
Posted 5 years ago
Dear Steven, thank you for posting a review. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Sharmaine Newman
Verified Buyer
“Flowers were ordered on 19th December for delivery on the 22nd but unfortunately still not arrived by today - Christmas day”
Helpful Report
Posted 5 years ago
Dear Sharmaine, Please accept our sincere thanks for posting a review following your recent purchase. As we endeavour to make clear on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Lorraine Adlngton
Verified Buyer
“Very poor as the 96 year old lady didn’t receive them.”
Helpful Report
Posted 5 years ago
Dear Lorraine, thank you for posting a review. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Richard Page
Verified Buyer
“very disapointed with the service i got, ordered flowers on wed 16th december to make sure they got to the wife by 19th for our golden wedding anniversary they eventually got there 21st dec. when they were unwrapped 4 heads of the carnations were broken off. Know i have had flowers of other online companies and had no problems with them. I contacted this company by email about the lateness of the flowers and basically they blamed the royal mail for the delivery saying it was a busy time of year. Never again will i use this company”
Helpful Report
Posted 5 years ago
Dear Richard, thank you for posting a review. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Jill Crisp
Verified Buyer
“Disappointed as recipient did not receive flowers”
Helpful Report
Posted 5 years ago
Dear Jill, Please accept our sincere thanks for posting a review following your recent purchase. As it states on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly to see if your flowers have been delivered. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Jackie Bradley
Verified Buyer
“Paid for next day delivery they arrived 3 days later not impressed at all”
Helpful Report
Posted 5 years ago
Dear Jackie, Please accept our sincere thanks for posting a review following your recent purchase. Please be advised when the order was placed by yourself the delivery method chosen was First Class Royal Mail post as it states on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Patrick Mcdonald
Verified Buyer
“Shocking ordered for delivery 4 December and customer service replied but did not bother when I did not like their expination and said I would not use them again .I’ll let my friends know not to use”
Helpful Report
Posted 5 years ago
Dear Patrick, Please accept our sincere thanks for posting a review following your recent purchase. As it states on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. One of our Customer Care team members replied with the below reply: I am sorry to read we have lost a customer but as a business we do all we can to make our customers aware of the delivery options. At this time, during a pandemic we know that Royal Mail are doing all they can to deliver parcels as soon as possible. This is the reason we have put the below notice against the delivery option you choose. ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Nicholas Binfield
Verified Buyer
“I would give a 0 if I could. Flowers no better than a £5.00 bunch from Aldi or Lidl. £1.89 for a card that's been printed badly by an inkjet printer and folded wonky. Save your money and go to the supermarket. Absolute rip off. Avoid and if you want to spend this type of money use a proper postal service such a bloom and wild. AVOID AT ALL COSTS. BIF RIP-OFF.”
Helpful Report
Posted 5 years ago
Dear Nicholas, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our Customer Care team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Christine Matthewson
Verified Buyer
“Well their for my father's wife on 26th of November as of yet they have still arrived as I just made a phone call and she's told me that she still hasn't got them so il write another review when they do Arrive heres hoping think I order them on the 21st for the 26th bit disappointed as the day is 84 I can't type this review im assuming their by post an like I've said their not arrived yet Christine matthewson”
Helpful Report
Posted 5 years ago
Dear Christine, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer care team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Tim Pickering
Verified Buyer
“Ordered for a specific occasion 3 days in advance and arrived a day late, no contact, no apology. Very disappointed”
Helpful Report
Posted 5 years ago
Dear Tim, Please accept our sincere thanks for posting a review following your recent purchase. As it states on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. The flowers are carefully packed and hydrated when then are collected from us. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Janet Grout
Verified Buyer
“Unfortunately the recipient has yet to receive the flowers, I have spoken to her 3 days running but as yet she has received nothing. I am very disappointed and hopefully she will receive them. Dry soon. I would be glad of an explanation. Thank you”
Helpful Report
Posted 5 years ago
Dear Janet, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer care team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Andrew Murray
Verified Buyer
“I cannot comment because I have not yet received the flowers”
Helpful Report
Posted 5 years ago
Dear Andrew, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Jillian Suessner
Verified Buyer
“The flowers have still not arrived. They were to be delivered on the 4th November. My friend informed me they have still not arrived today the 7th November. I am very disappointed.😢”
Helpful Report
Posted 5 years ago
Dear Jillian, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies for the flowers not being delivered. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Margaret Acton
Verified Buyer
“Still no flowers for my poor family that son has passed. This is poor service”
Helpful Report
Posted 5 years ago
Dear Margaret, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies for the no delivery. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Flowers by Post UK Limited is rated 4.7 based on 14,255 reviews
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