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Flowers by Post UK Limited Reviews

4.7 Rating 14,255 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Questions Metrics
4.7
Based on 14,255 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews
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Phone:

0208 973 2341

Email:

admin@flowersbypost.com

Location:

Flowers By Post Ltd Falcon House Central Way Feltham,
Flowers By Post Ltd Falcon House Central Way Feltham
Richmond
TW14 0UQ

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mr Ian Robertson-Molden
Verified Buyer
“Have used them before without a problem. However, the latest order was disgraceful. Having spent £38 on Lillies flowers arrived without the Food. Flowers were still buds for the Birthday they were intended for and after four days have not opened and already started to droop. I effectively gave someone a bouquet of stalks and leaves, Pic on the fourth day. They offered a discount for the plant food but I won't be using them again. As a barrister, I may well take court action in principal.”
Flowers by Post UK Limited 1 star review on 27th October 2020
Helpful Report
Posted 5 years ago
Dear Ian, Please accept our sincere thanks for a review following your recent purchase. Please accept our apologies for the flowers arriving without any food, thank you for your call making us aware. Options were given to you over the phone as a substitute for the flower food as we explained this would be ok rather than you having to wait for the flower food which could have taken a few days. During the course of the call you advised the flowers were fine and no mention was made about the flowers not opening up, had we been aware the flowers were still in bud we would have given some flower care instructions maybe tease open the tips of the lilies which will help them open, we would have also asked if the flowers are in a warm or cool place because if the room is cooler they would take a little longer to open. One of our team members tried calling you numerous times regarding your review but were unable to reach you. Once again please accept our apologies for the flower food not being in the box and we hope the flowers opened up nicely and the recipient enjoyed them. If we can be of any further assistance please do not hesitate to contact us. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Bridget Bown
Verified Buyer
“Recipient of flowers was not very happy as they died the day after being delivered.”
Helpful Report
Posted 5 years ago
Dear Bridget, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies for the quality of the flowers recieved. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer care team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Terry Judd
Verified Buyer
“Not very happy ordered flowers on 03-10 for Deliver on the 07-10 and they are still not there it was my Daughter’s Birthday so not very pleased . Regards MrT Judd Order 855233”
Helpful Report
Posted 5 years ago
Dear Terry, Please accept our sincere thanks for posting such a review following your recent purchase and please accept our apologies for the flowers not being delivered. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Carl Whetham
Verified Buyer
“The flowers died within 5 days! Utterly disappointed and will not order from you again!”
Helpful Report
Posted 5 years ago
Dear Carl, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies for the disappointment in the flowers. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Dr Christopher Markwick
Verified Buyer
“Hopeless still no sign of these days later. Flowers probably dead somewhere. Avoid.”
Helpful Report
Posted 5 years ago
Dear Christopher, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Please be advised the DPD courier service attempted delivery on the day you had selected, unfortunately, there was no one there to accept the delivery hence the reason the flowers were to be re delivered on 7th September. We hope this clarifies the matter. Please do not hesitate to contact us in regards to this matter. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Shireen Matthias
Verified Buyer
“Delivered on time. Flowers lasted ONE week only, so very very disappointed. Will NEVER use this company again EVER.”
Helpful Report
Posted 5 years ago
Dear Shireen, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies for disappointment in the flowers recieved. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will contact you shortly to discuss your order. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Carol Jones
Verified Buyer
“Flowers delivered a day late for a wedding anniversary. Stated clearly on order 21st arrived half way through the 22nd. Disappointed”
Helpful Report
Posted 5 years ago
Dear Carol, Please accept our sincere thanks for posting a review following your recent purchase. As we do make clear on our website when choosing the delivery method and date:- DUE TO EXCEPTIONAL POSTAL VOLUMES PLUS STAFF HEALTH ISSUES ASSOCIATED WITH COVID-19, THERE ARE SOME DELAYS WITH ROYAL MAIL DELIVERIES. NOT GUARANTEED TO ARRIVE ON YOUR SELECTED DATE. YOUR FLOWERS WILL BE DELIVERED BY ROYAL MAIL FIRST CLASS POST. ORDERS ARE DELIVERED USUALLY WITHIN 3 WORKING DAYS. HOWEVER FOR A MORE PRECISE DATE PLEASE UPGRADE TO OUR PREMIUM COURIER SERVICE. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
MRS D Guelbert
Verified Buyer
“The flowers that you sent arrived 1 week late. Most were dead or had mould on them. I sent a complaint to you yesterday. Normally your flowers are excellent so I and the recipient are unhappy.”
Helpful Report
Posted 5 years ago
Dear Mrs Guelbert Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the late delivery and condition of the flowers. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. one of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Karen Brooke
Verified Buyer
“Ordered some freesias for my daughter's 21st birthday which had great sentimental value as her late nans favourite.I paid extra for specific day delivery and called a week before to check. Alas they didn't come DPD blamed for not getting oarcel.Ohoned to complain 6 refund for delivery fee and 15 percent off next order which I certainly won't be using.Asked for call off manager 3 days later no reply so raised complaint.Flowers arrived day after but could tell been in box a while as some freesias were already fully open.Very dissatisfied and let down it was specifically for her 21st as a nod to her late nans and birthday card too I await to hear off complaint but won't be using again.”
Helpful Report
Posted 5 years ago
Dear Karen, Please accept our sincere thanks for posting a review today following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Please accept our apologies for the floral order not being delivered on the day requested. DPD informed us the truck had got caught in heavy traffic resulting in a missed connection for your floral order. Please also accept our apologies for the condition of the flowers. We have sent a replacement box of freesias with compliments of flowersbypost.com. We hope we will be able to serve you once again as a customer. From the Customer Care Team at flowersbypost.com
Posted 5 years ago
Mrs Lilian Dean
Verified Buyer
“Prefer not too bad experience”
Helpful Report
Posted 5 years ago
Dear Lilian, Please accept our sincere thanks for posting a review today following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our Customer Care team members will be in touch with you shortly to discuss the order.
Posted 5 years ago
Mr Mandy Hale
Verified Buyer
“Very disappointing. Very few flowers, could have bought more flowers from the supermarket for a fifth of the cost. Will not use them again”
Helpful Report
Posted 5 years ago
Dear Mandy, Please accept our sincere thanks for posting a review today following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our Customer Care team members will be in touch with you shortly to discuss the order.
Posted 5 years ago
Mrs Carol Macdonald
Verified Buyer
“I will not be using this company again. Having paid £9 for a Saturday delivery which was finally delivered on the Sunday. Having made a compliant about this I received a copy of the tracking with a note of "better late than never"”
Helpful Report
Posted 5 years ago
Mr Ian Watts
Verified Buyer
“Ordered to have flowers posted through letter box like I have many times before only to find they use larger boxes ...3 days later still no flowers never again”
Helpful Report
Posted 5 years ago
Dear Mr Watts, Thank you for your review. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. We temporarily suspended use of our letterbox boxes due to the current postal delays experienced with Royal Mail. The slim letterbox box design requires us to pack the flowers using a ‘top n tail’ method and as a consequence we are unable to hydrate the flowers as we would with our normal boxes types. Consequently, we temporarily changed the box type to enable us to better hydrate the flowers because of the current protracted delivery times. Unfortunately in your instance Royal Mail where unable to effect delivery and this resulted in you having to collect your flowers from the local sorting office. We unfortunately have no control on how Royal Mail deliver but nonetheless sympathise with your individual and unique circumstance. In these challenging times for business we would obviously welcome your custom back. Customer Care Team at flowersbypost.com
Posted 5 years ago
Mrs Laura Armstrong
Verified Buyer
“I have been very disappointed. I had ordered the flowers for my sister’s birthday but unfortunately they still have not arrived with her. I assume they will be wilted by the time she gets them.”
Helpful Report
Posted 5 years ago
Mr Robert Day
Verified Buyer
“I have yet to receive my flowers which have not appeared and have missed my Wife's birthday, so no more to say here”
Helpful Report
Posted 5 years ago
Mr Daniel Veiga
Verified Buyer
“The flowers were almost dead by the tile they were received. Will not be purchasing again, frankly the only reason I didn’t complain was the fact it’s not worth my time”
Helpful Report
Posted 5 years ago
Mr Michael Ridgway
Verified Buyer
“How can I write a review for something i HAVE NOT RECEIVED ?????????????? ADIOS !!!!!!!!!”
Helpful Report
Posted 5 years ago
Mrs Sandra Maguregui
Verified Buyer
“The flowers arrived. But only 3 out of 12 carnations were fresh. The gypsophilia was brown. Very sad.”
Helpful Report
Posted 5 years ago
Mrs Janet Wright
Verified Buyer
“Not happy at all and awaiting your response Photos show why”
Helpful Report
Posted 5 years ago
Mrs Susan Hoare
Verified Buyer
“Very upset indeed Had reason to contact yourselves The flowers delivered to my friend who is unwell where nearly dead Have e mailed and replacement is being sent which i appreciate but so very disappointed indeed Photos where sent via e mail”
Helpful Report
Posted 5 years ago
Flowers by Post UK Limited is rated 4.7 based on 14,255 reviews
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