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Flowers by Post UK Limited Reviews

4.7 Rating 14,255 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Questions Metrics
4.7
Based on 14,255 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews
Visit Website

Phone:

0208 973 2341

Email:

admin@flowersbypost.com

Location:

Flowers By Post Ltd Falcon House Central Way Feltham,
Flowers By Post Ltd Falcon House Central Way Feltham
Richmond
TW14 0UQ

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mr Patricia Lewis
Verified Buyer
“I ordered flowers to be sent to a hospital and they never arrived. I have since learned that hospitals can no longer accept flowers. What happened to my order? I am completely in the dark.”
Helpful Report
Posted 4 years ago
Dear Patricia, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Christine Billingham
Verified Buyer
“Flowers came to me ant not delivered to a bereavement.”
Helpful Report
Posted 5 years ago
Dear Christine, Please accept our sincere thanks for posting a review following your recent purchase. Having checked your order, I can see this order was placed by yourself online, therefore the delivery address was inputted by yourself when placing the order. Once the order is at the checkout page there is an option to check all the details again before going ahead with payment. Once the order is placed you are then sent an email confirmation to the email provided when making the order. The email order confirmation is sent so you are able to check all order details are correct. If there is a mistake there is the option to contact us by our contact form on the bottom of the email confirmation or via our FREEPHONE number 0800 735 1065 where we would be more than happy to make the amendment for you. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Alan James
Verified Buyer
“The flowers arrived half dead and the rest lasted about 3 days. We will not be using your service again. Thats twice you've let me down.............. and the final time”
Helpful Report
Posted 5 years ago
Dear Alan, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies the disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members has contacted you regarding your order. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Miss Jacqueline Wright
Verified Buyer
“I had ordered this bouquet on the 9/2/21 to arrive for my Mum`s birthday on the 11/3/21. I arranged a delivery date of the 9/3/21 to allow for post office delays. No flowers arrived. This was disappointing. The company however dealt with my query very quickly and offered delivery some 5 days later or refund. I went for full refund which has been actioned.”
Helpful Report
Posted 5 years ago
Dear Jacqueline, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Adam James
Verified Buyer
“Having ordered quite an expensive bouquet of freesias and paid extra to get tracked delivery for Mother’s Day it was really sad that what can only be described as a “cheap bunch of wilting service station standard roses” arrived a day late. I didn’t get any form of tracking and initially was just offered a refund if the postage. Eventually the company did apologise and send a replacement bunch, (after the gent shouted at me on the phone ( think he was having a bad day!)). This doesn’t make up for their failings so sadly I cannot recommend to anyone else.”
Helpful Report
Posted 5 years ago
Dear Adam, Please accept our sincere thanks for posting a review following your recent purchase and thank you for your comments. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Kevin Coles
Verified Buyer
“Did not arrive on time for Mother’s Day, should have arrived by the Saturday. Extremely poor service will not use again!!!”
Helpful Report
Posted 5 years ago
Dear Kevin, Please accept our sincere thanks for posting areview following your recent purchase. As it states on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Miss Courtney Calvert
Verified Buyer
“I ordered flowers a week in advance and asked them to be delivered specifically by Saturday in time for Mother's Day. Not only did it arrive 4 days late and therefore well past Mother's Day, the card was crumpled. Will not be using again.”
Helpful Report
Posted 5 years ago
Dear Courtney, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any inconvenience caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team embers will be in touch with you. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Miss Gail Eagle
Verified Buyer
“I tried three times to check out. Each time it told me it had failed. I gave up and ordered with interflora instead. I now get notification that one went through! I’m sure my mother in law was thrilled with her two deliveries. I’m not so thrilled about the expense. Website is clunky and difficult to navigate. Won’t use again.”
Helpful Report
Posted 5 years ago
Dear Gail, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for having trouble navigating our website. If you wish to place a future order with us, please feel free to contact us on FREEPHONE 0800 735 1065 where we will be happy to place the order for you. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Jacqueline Crute
Verified Buyer
“The flowers I ordered for my mother-in-law for Mother’s Day were Dead!! I contacted your sales team which were fantastic and sent out new but as you can imagine it’s Mother’s Day we don’t live near by if we did we weren’t able to see her so the next best thing was a lovely arrangement of flowers, so we thought and they arrived dead and not worth the money!!”
Helpful Report
Posted 5 years ago
Dear Jacqueline, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies on the disappointment caused regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr P. K. Chakraverty
Verified Buyer
“Ordered flowers on 3rd. March for delivery on 4th March and was charged an extra £2 pounds for 1st. Class postage by Royal Mail.. However, the flowers have still not been delivered today, Monday 8th. March. As they were meant for a 50th. wedding anniversary of a couple on 4th. March, they are now meaningless to us. I’ve written to the company asking for a refund and will definitely discourage others from using it in the future.”
Helpful Report
Posted 5 years ago
Dear Mr Chakraverty, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Thank you for getting in touch with us in regards to this order. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Susan MacDonald
Verified Buyer
“As a long term customer I was very disappointed by the quality and standard received, flowers did not resemble those depicted on the website. These were sent to a family member who had suffered a miscarriage, they made us look like cheapskates, I saw far superior flowers in our local supermarket this very morning. Totally disgusted, where is customer loyalty.”
Helpful Report
Posted 5 years ago
Mr Paul Dinnick
Verified Buyer
“I did not think the flowers I received were worth the £29.?? I paid. My wife was very disappointed in them in comparison to other flowers she received which I know were less expensive”
Helpful Report
Posted 5 years ago
Dear Paul, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies if you felt the flowers were not value for money. Our flowers tend to come in bud so they have longer vase life. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Andrew Brookes
Verified Buyer
“This was a poor but expensive product. Not as many flowers as the photo and flowers started to die on day 3. Not value for money and will not use again.”
Helpful Report
Posted 5 years ago
Dear Andrew, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Thomas Caulfield
Verified Buyer
“Flowers left outside with no knock on door. They were there for 2 day's until the recipient was informed by postman. By that time they were wilted and lost all appeal. Very sad and a waste of everyone's time and my money.”
Helpful Report
Posted 5 years ago
Dear Thomas, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment t caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Susan Burgundy-Thorpe
Verified Buyer
“Not worth the money won’t use them again😡”
Helpful Report
Posted 5 years ago
Dear Susan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Thank you for getting in touch with the customer care team regarding your disappointment. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Tim Johnson
Verified Buyer
“Disappointing really, especially for someone so long established. The card is about promoting your business and the message doesn’t carry the line breaks as filled in on the form so just looks like a text dump. The flowers had such short stems that you can’t put them in any ordinary vase. So not much right really. Bloom and Wild know how to do a proper job and will be using them in future.”
Helpful Report
Posted 5 years ago
Dear Tim, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Peter A. Jackson
Verified Buyer
“Great flowers spoilt by a flimsy card with the word ‘Anniversary’ misspelt on the front! I mean come on, is it really that difficult? Then to add insult to injury, you duplicated the charge to my Visa card on 26th January. Please refund the duplicate debit immediately.”
Helpful Report
Posted 5 years ago
Dear Peter, Please accept our sincere thanks for posting a review following your recent purchase. Please accept pur apologies for the misspelling of the card on the front and also for the duplicate transaction. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Miss Jodie Sullivan-Alii
Verified Buyer
“Really disappointed, the flowers looked nothing like the picture that were on the website, tried to email a complaint but it bounced back. Not very good customer service”
Helpful Report
Posted 5 years ago
Dear Jodie, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the disappointment caused. please also be advised the reason your email kept bouncing back was because of an external problem with Microsoft at the beginning of the week. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Sara Watkins
Verified Buyer
“Usually, I am impressed by your flowers and delivery but as of yet the flowers have not arrived. Because they are five days late they will be dead, I would like a refund please. Thank you, Sara Watkins.”
Helpful Report
Posted 5 years ago
Dear Sara, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with your shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Michael Ford
Verified Buyer
“Late delivery, poor quality blooms with several bruised and damaged. Plenty of greenery but that's about it. Very, very disappointed. Based on this order I cannot recommend this service.”
Helpful Report
Posted 5 years ago
Dear Michael, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies for the condition of the flowers. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer care team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Flowers by Post UK Limited is rated 4.7 based on 14,255 reviews
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