“Another florist canceled on me last minute and I had guests coming over. FNP not only delivered the bouquet in an hour but it was exactly as shown on their website. I'm so happy with the purchase. Will definitely order form them again.”
“The orchids which I ordered were not of the same color, the website had dark blue orchid but they sent me crushed and of different blue shade. The message on the card seems to be printed by the printer, which was running short of ink. Very bad experience, not value for the money.”
“Received notification that my gift was delivered. My dad (recipient) did not get a call. He was home all day and no-one buzzed the apartment. FNP assured me that it was ‘left on doorstep’. Now I have no idea what has happened to the gift.
I asked for a refund but this was not even entertained by FNP, which for a large company, is very disappointing. I will not be using this service again.”
“Very bad experience !
Very late delivery despite me paying for express delivery within a timing.
Very bad customer service support ! Kept replying “ I am checking with drover”
Horrible !
Pls do not ever buy from these people !
The cake was a mess when delivers.
Totally Unprofessional and distasteful experience.”
“Very suck and loser company. Put other florist shop name as a click bait and false advertising. Low review rating from this florist yet want to tag in other florist. Please get a life.”
“Ferns & Petal SG - Did not deliver my flowers although mentioned will do so after missing the receipient the 1st round. No response after than on my enquiry. Worst company ever, never buy from them!”
“Website showed cost at $79 but was billed $198 and the item delivered didn’t look like what it was on the site either. There was zero communication from FNP why there was a price hike till I checked and even then, no proper explanation why the hike was more than double. Never ever going back to them.”
“Terrible
Delivered hugely inferior product with a probable cost difference of $120. This is the first review I have ever written but its because the whole experience was so bad. I will never touch this brand again and am speaking to paypal for a refund for misrepresentation of product.”
“Terrible customer service. Ordered over a $100 bouquet of flowers which were kept in a cool room with natural light but died within 3 days.
FNP took no responsibility in replacing them nor offering any compensation unlike rival florists such as xpressflower.com which has phenomenal customer service.
FNP regrettably have no interest in rectifying customer issues once raised after delivery.
Needless to say I could never recommend fnp.sg to anyone. Please do not use this florist!”
